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Have been using this site now for a few months, have never had a more reliable process from ordering, shipping etc. Turns up on time, every time with 0 issues. Even towards the end of last year during... See more
Company replied
From the moment I added my first product into my cart the process has been seamless. There were times when products had been out of stock or the time when NZ was going through the flood crisis but the... See more
Company replied
I had a couple of faulty disposable vapes with my order. I let podvapes know of this issue and they were replaced straight away. I know sometimes some products can be faulty which is nobody’s fault bu... See more
Company replied
Company details
About PodVapes
Written by the company
Welcome to PodVapes! Your #1 online pod vaping and disposable vape store. Our vapes all utilise the latest technology, with sleek and reliable designs and come in a range of gourmet flavourings.
Contact info
New Zealand
- support@podvapes.com
- podvapes.com
4.4
Excellent
2K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Highly recommended
From the moment I added my first product into my cart the process has been seamless. There were times when products had been out of stock or the time when NZ was going through the flood crisis but the PodVapes team have always been transparent and helpful. I can’t recommend PodVapes enough.
4 December 2023
Reply from PodVapes
Thanks, Ying Lau for this awesome review. Our team works hard to ensure that every customer receives the support they need, and your feedback is truly appreciated. We will make sure to pass on your kind words to the team, as it serves as motivation to continue delivering outstanding service.
Reply from PodVapes
Thanks, Amanda. Providing a seamless and efficient ordering experience is one of our top priorities, and your feedback reaffirms that we are on the right track.
At PodVapes, we understand the importance of your time, and we are committed to making the ordering process as convenient as possible.
Amazing and legit service
I hope you are someone like myself who is looking to find a real review from PodVapes, I can assure you this is a legit business and they deliver your orders ASAP, even from NZ to AU Western Australia with their express DHL service as you get an update on every hour where is your parcel is.
I won't hesitate to recommend them to my smoker friends to step ahead and use their product to start quitting smoking.
the only thing you need to have to make your process very quick is your nicotine prescription which I missed. had a very quick chat with their support and provided them in 2 days and delivery only took another 2 days! amazing customer service and very competitive price and very good quality product with expiry dates year or for some 6 months away.
23 November 2023
Reply from PodVapes
Hi Dan! Wow, thank you so much for your amazing review! Indeed we ship all orders using DHL Express - they are the fastest and most reliable courier. Our customer support team work 7 days a week to chat live and resolve any customer queries. We strive to keep our products stocked up and prices sharp.
Excellent customer service
28 November 2023
Unprompted review
Reply from PodVapes
Thanks Melissa! Really appreciate the feedback. Our support team love hearing it. Looking forward to shipping your next order :)
Great team
Great team! They helped me through out the process of choosing what was right for me.
Super fast delivery!
20 November 2023
Reply from PodVapes
We strive to provide our customers with a seamless and efficient shopping experience. Your satisfaction is our top priority, and we're delighted to know that our efforts have met your expectations. Thanks, MC.
Fast and easy service
Fast and easy service. No problems uploading script. Great stuff podvapes.
14 November 2023
Reply from PodVapes
Thanks Den! Really appreciate the kind words. Glad to hear it all went smoothly. Your order is on its way!
Reply from PodVapes
Thank you for the lovely review Nate. We're always here and happy to help.
Very fast shipping and STLTH compatible pods that other stores don’t have.
Very fast shipping! Uploading prescription with ease and approved it in minutes. They also have a lot of STLTH PODS and Compatible ones that other stores don’t have. Love it
16 November 2023
Reply from PodVapes
Thanks, Chris. At PodVapes, we strive to provide our customers with an extensive range of high-quality products to cater to diverse preferences. Your satisfaction is our top priority, and we are delighted to know that our selection has met your expectations.
Reply from PodVapes
Thanks Rebecca, we're so glad to hear it and we're looking forward to shipping your next order! FYI - Black Friday/Cyber Monday is just around the corner. We have something special planned for everyone! Stay tuned...
Reply from PodVapes
Thanks Belinda! We really appreciate you taking the time to leave such a lovely review. Our close partnership with DHL means we deliver orders from our Auckland warehouse faster than anyone else. Thanks for your support and have a wonderful day!
Reply from PodVapes
Hi Liz, thanks so much for kind words! We believe in giving back to everyone who supports us. The more you shop, the more you save! Have a wonderful day!
Site trouble.
Site trouble.
I log in then the site logs me out. It's a loop. I was lucky to get any order at all.
3 November 2023
Reply from PodVapes
Hi Michael. Thanks so much for shopping with us and thanks for bringing this to our attention. We apologize for the inconvenience you experienced on this occasion. Our Support team has now reached out to you via email to attend to your concern right away. Our priority is always ensuring our customers can order their favourites as fast and hassle free as possible.
I ordered 5 of the same vape and did…
I ordered 5 of the same vape and did not get the 5% discount.
I was unable to use any discount code sent in your email, HELLO15, HELLOFREE etc..
I have made many purchases with your company and continue to have great difficulty with taking advantage of all the offers you email. 20% off etc. Please do not send any more emails if you are not willing to honour them. Lastly, your selection is continuing to decrease with many flavours either unavailable or sold out.
Hope you take this feedback in a constructive manner and make an effort to improve.
Regrettably,
25 October 2023
Reply from PodVapes
Hi Roberto. We apologize for the inconvenience. We responded to your email with a resolution that we have tested to work. As for the codes that you're trying to avail, the HELLOFREE and HELLO15 are for new customers only. if you have purchased in the past then you're no longer eligible to use them.
Please expect an email from us to guide you as to how you can make the codes work. Thanks.
You are doing a really good job
You are doing a really good job,
Keep up the good work
24 October 2023
Reply from PodVapes
Thanks, Noa. It's fantastic to hear that you are satisfied with our service. We have a dedicated team that takes pride in their efforts and your kind words motivate us to continue providing the best service.
Reply from PodVapes
Thank you, Sara. Your feedback is incredibly important to us, as it helps us know we're on the right track. Our team is dedicated to providing the best service possible, and it's always rewarding to hear when we've succeeded in doing so.
Very easy to order click a few buttons…
Very easy to order click a few buttons and done
23 October 2023
Reply from PodVapes
Thanks, Sharon. Thank you for taking the time to share your thoughts on our easy ordering process! We're thrilled to hear that you found it convenient and user-friendly.
Reply from PodVapes
Thanks, Julie. At PodVapes, we understand that a hassle-free ordering process is key to providing a positive customer experience. We're dedicated to making it as seamless as possible, ensuring you can quickly and efficiently get what you need.
Fantastic customer service …
I had a couple of faulty disposable vapes with my order. I let podvapes know of this issue and they were replaced straight away. I know sometimes some products can be faulty which is nobody’s fault but podvapes were quick and efficient in getting back to me and arranging replacements. Fantastic service. Thankyou.
18 October 2023
Unprompted review
Reply from PodVapes
Thanks, Natalie. We're delighted to hear about your positive experience. We understand that resolving issues promptly is crucial for our customers' satisfaction, and we take pride in our ability to address concerns efficiently.
We believe in putting our customers first, and your experience is a testament to our dedication.
Very quick.
15 October 2023
Reply from PodVapes
Hi Monique. Our dedicated team works tirelessly to ensure that your orders reach you as swiftly as possible while maintaining the quality and integrity of our products. Your satisfaction is of the utmost importance to us, and we will continue to prioritize fast and reliable delivery services. Thanks.
Great products and great service
16 October 2023
Reply from PodVapes
Thanks, Shawn. We are committed to providing our customers with the best possible products and service, and it's always incredibly rewarding to know that we've met your expectations.
Your satisfaction is our top priority, and we will continue to work hard to maintain the high standards that you've come to expect from us.
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