PODS Moving & Storage Reviews 12,547

The booking and delivery was a breeze, but scheduling the pickup was very difficult. I could not schedule it online, so I called to schedule and no one showed up on the scheduled pickup date. I had to call back and schedule a new date, therefore was charged for another month's rental, which was frustrating.

I will say the driver that came to pick up the pod was awesome and he deserves a shoutout - his name was Roy.

None at this time.

It is literally the worst experience I have had with any company ever….. RUN do not walk away from this firm.
They didn’t pick up the parts when they were supposed to. They lost the pods. They didn’t drop them off when they were supposed to. They made us wait and go without them then they didn’t pick them up like they were supposed to.
I plan on filing a complaint with the Better Business Bureau and the state corporate commission and they’re lucky I didn’t sue them

A wonderful and reliable experience all around!

Efficient and professional drivers.

Great help at both ends of our temporary storage journey!!!

Need to make it clear to the customer before charging their account no one from Pod told me about that $88 that was charged to my account please be fair to your customer let them know up front about charges

Great service from inception to completion….it’s really cool to watch ‘Podzilla’ at work.

PODS is a great service if you're not on a time crunch, don't need much communication, and don't mind having your property damaged along the way.

However, if you're on a timeline (like, moving and need things done by certain times), protective of property you're trying to sell (like, don't drop the POD on my retaining wall please), or expect a minimum amount of communication (like, we're going to be 8 hours later than we original estimated), you might want to go with a smaller company.

Easy drop off. Best to be present so you can work with driver on placement. Easy pick up. As long as the path is clear, no need to be home once scheduled. POD kept property free from most dust and all precipitation.

Punctuality

Ease of the order. Delivery was a breeze and pick was excellent! Both the delivery and pick up drivers were professional courteous and a joy! I will definitely use PODS again.

I had an amazing experience using this service, everything from professionalism to efficiency was top-notch, and I truly believe that my belongings were handled with upmost care

I rarely leave reviews, but I felt compelled to leave one to urge others to seriously explore other moving options before choosing PODS. If I could leave 0 stars, I would.

What should have been an exciting cross-country move turned into an incredibly stressful experience due to delayed delivery, poor communication, and lack of accountability. Our container was delayed during our move from Maryland to Colorado, and we were repeatedly left without clear answers or updates.

To make matters worse, when we raised concerns about the delays, the stress it caused our family, and the business losses we experienced from not having access to our inventory and equipment, the conversations often felt abruptly ended instead of genuinely addressed. We did not feel heard or supported during one of the most important transitions of our lives.

I understand delays can happen, but communication, empathy, and accountability matter. Unfortunately, that was missing throughout much of our experience.

Prices fluctuate and are not fair. Poor customer service

Third time customer! Great service, accommodating, easy to schedule and reschedule, will definitely use again if moving in the future.

I needed a warehouse pickup since I was moving to a rural area. I saw a close warehouse location in Edwardsville il. Requested this location. Did a contract and paid. Day before pickup I rented a truck and trailer and confirmed 4 times the hours, open status, location and address. On day of pickup drove 2 hours and arrived at address to locked doors. There were 2 vehicles and 6 people in our caravan. No lights on in the warehouse, door locked and no sign on door. I spent next 2 hours on phone trying to get ahold of the site manager, pods people telling me they were trying to get ahold of manager, call back later, hang ups etc. Then someone told us we were at wrong location that the location was closed...that's what my contract was for!!.. online showed the location open 8 am to 3pm. Pods you dropped the ball. My friends were all calling too for us. I was then told my pods was at a different location. What...so we then had to drive over to Missouri specifically to St. Louis. We were not happy and we were saying false contract and false advertising. Not sure legally if i have any recourse for a refund but I will be checking. The guy at the new warehouse accommodated us and then we left. I will never refer your company after you put me on a wild goose chase. Sent me to a empty and closed warehouse and hung up on me numerous times while trying to fix and locate my personal belongings.
When I called...you wanted me to chat. If I chat you wanted me to text..if I text you wanted me to do something else. Your communication sucks and your operators dont seem to understand the process. They need updated info. Quality was not what I experienced. It was a nope experience for me.