Pod Reviews 28,303

Had the pod point installed 2023, had a electrician out to the address this week who said it has been dangerously fitted and not fused correctly and would cause injury due to wiring, have contacted podpoint on numerous occasions the last week and still have no resolution or visit arranged to the property!! Awful awful customer service would not recommend would suggest to pick another company when choosing your EV charger

Chris came to install the charging point.
He was very informative and helpful and has done a fantastic job.

Unfortunately, this was not a good experience at all.
I waited three weeks for my charging pod to be installed. I was originally given a morning slot at 10:30, with arrival any time between 8am–1pm, all confirmed via email. 2 days before the appointment, I received an email reminder. My slot had changed to 1:30pm, with arrival between 12:30–4pm, no explanation or apology. The engineer eventually arrived at 5pm, there was no communication or notification that they were running late.
I had taken a full day off work and waited in all day, only for the charging pod to be installed and not work. As it was after 5pm, no one was available to arrange a follow‑up appointment. I was told someone would call me the next morning—this never happened.
After three days, I finally managed to contact someone, who asked for my availability to repair the faulty pod. I explained that my vehicle was arriving three days later and was reassured the pod would be fixed in time. In reality, I had to wait 18 days for the repair, and as a result, my vehicle delivery had to be cancelled.
Once again, a new time slot was booked for 1:30pm with between 12:30–4pm, and once again the engineer arrived at 5pm, with no communication to say they were running late.
This is terrible service from a company that clearly does not have the capacity or resilience to deliver the level of service expected. I would not recommend them based on my experience

Very poor communication and slow

I am really pleased with my Pod Point 3s installation. Everything from the purchase through planning to the installation all went smoothly. Haydn the engineer arrived on time, discussed all the requirements and set my expectations around timings. He was pleasure to deal with. The resulting installation is neat and tidy and looks very professional. In the handover he covered all information I needed to know. All in all an excellent service experience.

Great service - helpful engineer. Overall excellent experience

Steve Brook was exceptionally helpful and patient while instructing us in the pod’s use. A very polite and knowledgeable young man, I would recommend him most highly.
Colin Smart

Installation was quick and hassle free. The engineer was really polite and explained everything thoroughly after he had installed the pod. Really happy with the service

Very efficient help which solved the problem remotely. She was very polite and explained her actions clearly taking time and patience to direct my actions. Altogether, an excellent experience.

The person that came this time was very helpful and more experienced than the last person who came to do the instulation.
Knew exactly what was needed and how to complete the job especially as we have an old terrace house.

I have a Podpoint EV charger, installed about 2 years ago. After a solar panels installation, the EV charger required an internal modification to access the new way of charging.

I was pleasantly surprised at the great customer service from Podpoint's customer service centre, where they took care of my issue right away.

Thank you Nicasio at Podpoint customer services!

promptness, accuracy and neatness of the service

Very prompt service

The engineer was fantastic. Gave me all the info and was ver considerate. However, setting a date was rather difficult and I had to call multiple times and chase a lot especially as my car was delivered for a week.

Just needed support in charging my new vehicle from a public pinpoint, spoke with Mark he was so helpful and patient with me. I successfully charged my vehicle! He also emailed me a guide in charging the vehicle which will help me in the future. Thanks Mark!
My superhero!

Fitter was great. Really efficient. Put the POD exactly where we wanted it with no hassle. The POD is not as interconnected with the car as we had hoped. But it works and dies the job.

Initially booked to fit our pod 08/05, but rang yesterday evening to say they had a cancellation for this morning 29/04, first thing. Arrived right on time, job completed, no complications, took around 2 hours as estimated. Great job, by the installer, very knowledgeable, professional, and polite. Happy customer. 👍

Polite and helpful member of staff who was able to answer our queries and provided a demonstration of how to use the app.
Prompt with arrival time and completion time.
The installation was carried out effeciently and with minimum mess. .

Very quick and easy installation process.