The Pod Company Reviews 

I’ve been using the Pod Company for years and recently upgraded to the Long Pod + Chiller. When my chiller ran into some issues, I received excellent customer service. They helped me troubleshoot, and when the issue could be fixed, replaced the chiller (under warranty) free of charge. Anna was a great help throughout the process and responded promptly. I’ve been beyond pleased with the product and the customer service! Definitely recommend!

Rick was great: patient, informative, professional and friendly!

A chair that came with my sauna pod was damaged. All I did was send an email
with a picture and Maria came back a few hours later with an order already placed. Talk about incredible customer service. Not many companies operate this way. Thank you so much!

As a 100% disabled vet I was worried that getting my sales tax exemption would be difficult but Abby with ThePodCompany assisted me throughout the whole process and it was amazing. Great customer service is hard to come by but the service alone will have me referring this company moving forward.

Excellent Customer Service. Response time is like no other!

Absolutely mindblowing expedited delivery! 10 outta 10

Helpful and proactive has been my overall experience with the Pod Company Team.

The Pod system has become a daily part of my wellness routine.

Was helped by Ricardo and was more then helpful in making recommendations for what I would need and helped me bundled everything with a discount. Ricardo put everything together and sent me the invoice. Thank you so much and can’t wait to try my new sauna and ice plunge!

My heater fan stopped working after a couple uses. I went to the pod company website, chat, and Tamara helped me with my claim. After chatting with her and providing some details, a new heater was heading my way after a couple minutes. Thanks again.

I’ve been using my cold plunge from The Pod Company for about two years now. I recently purchased a long pod to replace my original upright one, as I liked the shape better for my needs. When I put it together and went to hook up my chiller, I found that the company had switched hose connectors in the time since I bought my chiller (moving from a threaded system to a click system, which I’m super excited about).
I reached out to customer service to clarify which part I needed to purchase in order to successfully connect my chiller, as there were two products listed on their website I thought might be correct, and the response I received included information around an order for the adapter kit that they had already placed for me at no charge. To be clear, I reached out to ask which product I needed to purchase and the company went ahead and just shipped out the correct one at no charge to me. In addition, they had my old address listed and when I shared my new one, they immediately updated the order. All of this happened within an hours of me first contacting them. All correspondence was quick and so helpful. Extra shout out to Ricardo and Maressa who helped make sure I got just what I needed.
If I didn’t already love my cold plunge so much and talk up this product to everyone I know, this experience alone would have made me a believer. I love a company that stands behind their products and values customer experience over making money every step of the way.

I just bought the Chiller 2.0, and am awaiting its arrival. The customer service from Ricardo has been stellar. He answered all my questions quickly, followed through answering some more technical questions after contacting his tech team, very promptly.

I am really happy with my overall experience with Pod Company. I purchased their long pod and chiller and I'm extremely happy with the product. I had an issue with the pod which resulted in a warranty claim, the whole process was straight forward, easy and connected. When my replacement pod was shipped it seems there was a hiccup along the way and I never received it. I followed up and heard from Elene only hours later, she had the issue resolved and a new unit processed within 6 business hours. It is really refreshing to see a company still take such a humanized approach to customer service and I'll be a lifetime customer because of that. Thanks Elene and team!

Customer support helped me without blinking an eye. Took great care of me and made me a believer in the Pod Company.

I can highly recommend The Sauna Pod. It’s fantastic if you live in an apartment like I do, though it works in any type of home, of course. It’s a bit tricky to assemble, but manageable with some patience. It took 18 minutes to heat it up to 75°C.
I want to thank both Abby and Elene for top-notch support, 10 stars to you both.

The customer service is really great, I never would have expected it from online shops.

Ricardo the sales representive that helped me did a fantastic job helping me throughout my purchase and it was one of my best experiences in customer service I've had.

Thought i had a problem with the heater, but it started working properly, so no issues right now. Pod company customer service is awesome and quick responding. Highly recommend Pod Company for the customer service alone.

Great customer service - I had a small issue during assembly. Remedy was quick and effective. Kudos.

I had questions about my order. I chatted online with Abby. She was very helpful and made the process super easy.

Extremely helpful in getting me information that I needed to prior to placing my order. Very efficient and knowledgeable.