While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Most reviewers were somewhat happy with their experience overall. Many customers reported issues with refunds and claims, often finding the process difficult and unsatisfactory. There were also consistent complaints about customer service, with many people experiencing unhelpful responses or a complete lack of communication. Some people were dissatisfied with the payment process, encountering complications when trying to withdraw funds, particularly when using bank accounts. Additionally, some reviewers noted that response times from customer support were often slow or non-existent, leading to frustration and unresolved issues.

What people talk about most

Payment

Consumers find payment to be ambiguous, with many reporting issues with withdrawals and withheld funds.... See more

Refund

Reviewers highlight negative aspects of refund. Many customers report issues with refund eligibility, with... See more

Claim

Customers consistently note negative experiences with claim processes. Many reviewers report that their... See more

Customer service

People report negative experiences with customer service. Many customers express dissatisfaction with... See more

Response time

Reviewers mention ambiguous feedback about response times. While some customers express gratitude for... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I am happy to trade from Pocketoption platform. I have a piece of advice to those who are complaining that you need to respect the rules of Pocketoption. For I have received my money after few minutes... See more

Company replied

Rated 2 out of 5 stars

Dear PO Trade Team, Thank you for responding to my review. However, I would like to clarify several important points regarding your state... See more

Company replied


Company details

  1. Investment Service
  2. Alternative Financial Service
  3. Cryptocurrency Service
  4. Finance Broker
  5. Investment Company
  6. Non-Bank Financial Service

Written by the company

PO Trade is designed to ensure a smooth and comfortable trading experience for traders of all levels. It’s achieved through years of experience and continuous innovation, which are driving factors that define our trading services. We offer complete freedom of choice, with numerous instruments, multiple trading modes, and versatile financing opportunities. Gain access to more than 100 assets and three different trading modes available on our proprietary trading platform. Each mode has a demo account option to elevate your trading experience and ensure a smooth transition into a live account. Here, traders can find what they are looking for to trade how they want, and we are here to support them every step of the way. Join the community of traders with PO Trade today to gain even more opportunities.


Contact info

3.6

Average

TrustScore 3.5 out of 5

905 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 70% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Pocket Option has been great for me

Pocket Option has been great for me. The experience has been great. And most importantly I’ve had zero issues withdrawing. I’ve tried multiple brokers so far but Pocket Option is the best by far. The support team also responds in a timely manner. I feel like I’m apart of the pocket option team lol.

9 May 2024
Unprompted review
Rated 2 out of 5 stars

POCKET OPTION IS USERS FRIENDLY

POCKET OPTION IS USERS FRIENDLY, ACCOUNT VERIFY IS FACE APPROVED, WITHDRAW AND DEPOSIT IS QUICKLY THAN OTHER BINARY OPTION, HAVE MORE 10,000 TRADE INSTRUMENT AND GREAT INDICATOR, THAT NOT ALL HAVE TELEGRAM SIGNAL BOT WHO CAN HELP TRADE WITH THE HELP OF THE BOT. BEST OF THE BEST WEB3 BINARY BROKERAGE PLATFORM. ENJOY TRADING JOURNEY.

4 May 2024
Unprompted review
Rated 5 out of 5 stars

Pocket Option is excellent

Pocket Option is excellent
At first I was very sceptical about whether its legit or not. I decided to give it a shot with money I can afford to lose. Yes I blew my account because I was greedy but I tried again. Second time around I got better at trading and did my first withdrawal. Within 24hours the money reflected into my account.

2 May 2024
Unprompted review
Rated 5 out of 5 stars

pocket option withdrawal

at first I was pretty skeptical about the withdrawal as I tried to do a withdrawal in XRP at first and it declined but it was because I couldn't provide a memo for the address I then proceeded in BTC and after around 12-14 hours the withdrawal was in my account. pocket option is the best and easiest broker I have used.

27 April 2024
Unprompted review
Rated 5 out of 5 stars

Learn the language of Trading...

Learn the language of Trading...
I love Pocket Option.
Easy to use...includes a Tutorial and by using the Abundantly full demo account it's practical to try out Strategies and Gain Confidence.
Withdrawals are prompt.
Thankyou P O for offering Life Changing Opportunity

22 April 2024
Unprompted review
Rated 5 out of 5 stars

Best Broker Ever

I've been trading on Pocket Option couple of years now. And i love it! I have my up and downs, but none of those are connected with the platform itself.
This is the best trading platform I've been using so far.
It is fast, it has all the instruments you might need for a quality analysis, and yes, they pay out fast.
Support is also very responsive.
Recommended 100%

18 April 2024
Rated 5 out of 5 stars

Trading on PocketOption Review

So far so good I’ve actually made some money from PocketOption trading I’ve made a small withdrawal as well it went through as it said in 1-3 business days I received it the next day i will say trade binary Options at your own risk do lots of research on call and puts I’m only here to say I’ve found a supper easy platform I have no complaints right now only because I’m a supper beginner when it comes to trading.

12 April 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look