PMT Online Reviews 

18,914
TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

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Rated 3 out of 5 stars

I paid for new and they sent a used item. It was at the end of their life which may have influenced their action. I finally got a credit note contribution just before they went under. A sad loss and s... See more

Rated 5 out of 5 stars

I didn't end up keeping the unit - a B-stock Yamaha DM3 mixer - as the workflow was too basic and it would ideally need a Dante to make it worthwhile at all. PMT's returns service was fantastic an... See more

Rated 5 out of 5 stars

We had no knowledge at all about the guitar we wanted to buy for our daughter on her 18th. The chap I spoke to was phenomenal!!! Worked to our budget, collected information about our daughter to m... See more

Rated 5 out of 5 stars

Good price & everything looks fine. The box the power brick was in was a bit battered although it was packaged well. Unfortunately let down by the Parcelforce 48hr service which meant the recipient di... See more

Company details

  1. Musical Instrument Store
  2. Audio Visual Equipment Repair Service
  3. Electronics Store
  4. Hi-fi shop
  5. Software Company
  6. Home Audio Store

About PMT Online

Written by the company

PMT Carousel

Here at PMT Online, we know the importance of getting the right gear for you. That's why we stock a huge range of the industry's latest and greatest in Guitars, Amps, Keyboards, PA, and more. With 12 UK locations, including our pioneering experience stores, we give our customers the chance to try out industry-leading gear like they would in the comfort of their home or a studio. Whatever level you're at, find the right gear for you in our huge collection.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

19K reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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4.5

All reviews

(18,914)

13 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service

Great service - easy to order online and prompt next day delivery. Article well packaged and plays like a dream! Highly recommended.

29 May 2025
Rated 1 out of 5 stars

Three faulty guitars and over a month of waiting!

I ordered my first 7 string guitar (Jackson JS22-7) over a month ago, the guitar came and had a major fret buzz issue on one of the strings.

After speaking to PMT, I took the train to another city to return the guitar in person. I was then sent a replacement guitar which had a large scratch on the front body of the guitar.

I then returned it and received ANOTHER replacement which had the exact same issue as the first guitar, I was assured the guitar would be checked before dispatch but it's the same guitar as the first one I received without any repairs.

3 faulty guitars and over a month later, I'm hoping for a refund to buy the same guitar from another retailer as this is ridiculous. It shouldn't be this difficult to order a guitar online and it arrive in working brand new condition.

30 April 2025
Unprompted review
Rated 5 out of 5 stars

Excellent

I purchased 2 ADAM Audio A4V 2-Way Nearfield Studio Monitors from PMT. All round great experience - very competitive price, immediate reply and fast shipping with delivery tracking available. Would not hesitate to buy from PMT again.

28 May 2025
Rated 5 out of 5 stars

Gorgeous

Gorgeous, complex flavours. Delightful small dishes. Everything was delicious. Lovely service

28 May 2025
Rated 1 out of 5 stars

You said the product I wanted was…

You said the product I wanted was available I paid for it then you said it wasn’t available

23 May 2025
PMT Online logo

Reply from PMT Online

Hi Jose, Thanks for the review, Please accept our apologies for the inconvenience caused regarding your recent order. There was an unfortunate stock error on our system. thanks Sarah

Rated 5 out of 5 stars

Had no problem with PMT ,great price…

Quick review on RCF 912 a speaker, I upgraded to this from yamaha dbr 12, took out and tested and was blown away how much power with low volume this speaker produces,The quality in sound fills the room at very wide range ,brings out the quality of the dynacord cms 600,gives it twice the power it had with previous speakers ,got a great deal from pmt thanks .

2 June 2025
Rated 5 out of 5 stars

Preemptive typing error

Due to a preemptive typing error the item I ordered online would have gone to the wrong address were it not for the quick response given by PMT.
Your emails keeping me updated in regards to correcting this error we’re a god send as I thought I would have had to repurchase the item!
Thank you for your cooperation.

31 May 2025

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