PMD Tea Reviews 262

TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

I received a personal handwritten note with the delivery which made it special- I still have the note. Aside from that the tea is wonderful. You have to go to a high tea to equal the experience

Company replied

Rated 5 out of 5 stars

I am a new customer to PMD tea. The tea selection and qualify is superb. I will be sampling all the teas they offer, so far I can highly recommend the glen alpin, the radiant rose and the mango sunshi... See more

Company replied

Rated 1 out of 5 stars

I ordered some Lemon & Ginger loose tea back on the 11th March 2026, send numerous emails to different departments and still not received anything yet you have taken the money from mu account. I c... See more

Company replied

Rated 5 out of 5 stars

With trust issue always being a factor when I purchase on line I couldn’t be anymore pleased with this company than I am. Experts not only in tea making but shipping also… I was notified all the way... See more

Company replied

Company details

  1. Tea Manufacturer
  2. Tea Exporter
  3. Tea Wholesaler

Written by the company

Speciality teas direct from Sri Lanka. Probably the best tea money can buy - Just read our reviews. Loose Leaf Tea,Tea Bags, Breakfast Tea, Ceylon Tea, Planters Breakfast Tea, Earl Grey Tea, Black Tea, White Tea, Green Tea, Herbal Infusions, Inverness Tea Estate


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

262 reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

A delightful brew

A delightful brew, accompanied by a personal note, adding a nice personal touch.
Would highly recommend

9 June 2020
Unprompted review
PMD Tea logo

Reply from PMD Tea

Thank you for your review and please spread the word to friends and family about PMD Tea - thanks again. Enjoy your tea. #spreadtheword

Rated 5 out of 5 stars

Lovely brew...

First and foremost it is lovely tea...I’m no aficionado but it certainly is a step above the big brands.
Secondly, the personal touch of a written note is nice effort and shows how much the company cares about its customers and its tea.

8 June 2020
Unprompted review
PMD Tea logo

Reply from PMD Tea

Thank you for your review. We are glad you liked the tea and yes we really do care about your experience. We aim to delight, and glad we achieved that. #spreadtheword

Rated 5 out of 5 stars

Very good Tea

Really great tea. Good selection. Ended up subscribing to take advantage of the discount! Coffee consumption is at an all time low.

5 June 2020
Unprompted review
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Reply from PMD Tea

Thank you for this great review and enjoy your tea. #spreadtheword

Rated 5 out of 5 stars

Efficient

Efficient, personalised service.

4 June 2020
Unprompted review
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Reply from PMD Tea

Really pleased that you loved our Tea. Look forward to welcoming you back again. #spreadtheword

Rated 5 out of 5 stars

I loved the personal handwritten note…

I loved the personal handwritten note that came with the delivery. A lovely touch to accompany lovely tea bags!

2 June 2020
Unprompted review
PMD Tea logo

Reply from PMD Tea

We are glad that you loved the tea as well the way we like to delight our customers #spreadtheword

Rated 5 out of 5 stars

Highly Recommended

Received the box of teabags accompanied by a personal message (surprising yet lovely touch). Great tasting product and will return for more.

28 May 2020
Unprompted review
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Reply from PMD Tea

Thank you for the review and look forward to seeing you again soon. If you need any tea advice please get in touch.

Rated 5 out of 5 stars

The teas are excellent

My order was quickly dealt with and was soon in the post. The teas are excellent which is why we reorder.

27 May 2020
Unprompted review
PMD Tea logo

Reply from PMD Tea

Thank you for your review. Really appreciate your feedback and thoughts.

Rated 5 out of 5 stars

Fantastic products

Fantastic products, unbeatable service.

23 May 2020
Unprompted review
PMD Tea logo

Reply from PMD Tea

Thank you so much for this lovely review and we are glad you loved the tea and of course our service. We aim to please and delight our customers and glad you felt we did.

Rated 5 out of 5 stars

Quick delivery and great tea

Quick delivery and great products! Made for a lovely surprise present. Thanks PMD Tea!

6 May 2020
Unprompted review
PMD Tea logo

Reply from PMD Tea

Glad it was well received. Enjoy the Tea and look forward to serving you again soon.

Rated 5 out of 5 stars

TL:DR; Their tea is world-class, their service exemplary, and their work with the farmers and plantations outstanding.

TL:DR; Their tea is world-class, their service exemplary, and their work with the farmers and plantations outstanding.

In no way comprehensive, but rather quick and useful comparison (primarily based around their black teas);
A-Tier; PMD, The Rare Tea Company.
B-Tier; Tea Makers of London.
C-Tier, Whittards, Fortnum, Suki, Tea Pigs
D-Tier, Clipper Teas
F-Tier, Twinnings.
E-Tier, PG-Tips, ASDA, M&S, Etc.

For scoring criteria, I try to look at things like; Taste, Quality, Sourcing, Service, and corporate social responsibility (CSR).

My story with PMD.
I first encountered the products of PMD tea sitting at the tower restaurant in Edinburgh for afternoon tea overlooking the castle and the old town. Shocked by the quality, and after some lengthy inquiry, I found that this tea is not only reserved for the more excellent establishments out there, but also available for home consumption.

I say consumption because I've gone through nearly a kilo of it during the first month of the Covid-19 isolation, and I'm now sitting here with the next 850g on my table.

Now, I am not native to the British isles, but since coming here I have gorged myself on its offerings of tea. From Whittards to Fortnum&Mason, Tea makers of London, and even the rare tea company, PMD tea is what I stock my shelves with because at the end of the day, it is the tea I would serve as a host, and the tea I choose above the rest to have a pot of.

I've also had the pleasure of talking with Mr. Silva, the current leader of the family business, as well as a wielder of impressive knowledge and expertise on the subject of tea. He has told me much of the work that goes into their product and I look forward to bearing witness to it myself once the lockdowns open and it's possible to participate in their 'tea university' program.

In the meantime, and in the words of Mr. Silva himself, "Keep safe, keep strong and keep brewing PMD Tea."

1 May 2020
Unprompted review
PMD Tea logo

Reply from PMD Tea

Thank you for this every comprehensive review and we really appreciate your support. Stay Safe.

Rated 5 out of 5 stars

Great tea and quick delivery

Great afternoon tea and Apple and cinnamon tea with quick delivery! The hand written note from a nice touch - would order again!

22 April 2020
Unprompted review
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Reply from PMD Tea

Look forward to seeing you again and if we can help with any advice please drop us a note - thanks for the review.

Rated 5 out of 5 stars

Tea perfection

All 3 teas we bought were absolute perfection, peppermint and green we superb, the earl grey is extra special!

Can’t wait to try the others!

28 March 2020
Unprompted review
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Reply from PMD Tea

We love perfection. ! Thank you

Rated 5 out of 5 stars

We enjoyed our first cup PMD Tea in…

We enjoyed our first cup PMD Tea in August 2019 at a high tea we attended in London. Arriving home in Australia we were soon craving for another cup of PMD’s delicious tea. So, we tracked them down online and placed a order. The package arrived quickly and the tea was amazing. This is our second of what will be many more future orders.

31 December 2019
Unprompted review
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Reply from PMD Tea

Thank you for your review and we wish you a very prosperous 2020.
Happy New Year to all our Australian friends and customers.
We in the UK support your resilience over the terrible fires you have - take care.

Rated 5 out of 5 stars

Excellent!

I just tried the lapsang souchong, and really enjoyed it! It has a mellower smoky taste than some others I’ve tried. Very nice seller, too...received a handwritten “Thank you” note with personal message. Classy!

25 December 2019
Unprompted review
PMD Tea logo

Reply from PMD Tea

We like to be classy. Thanks for the review. Enjoy the tea.

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