Pluuz.de Reviews 

4,658
TrustScore 2.5 out of 5

2.4

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Rated 1 out of 5 stars

Dishonest and unethical company. Please avoid at all costs! I purchased a few board games during covid in 2020 after a google shopping search. What i did not know (as it is hidden around word 1400... See more

Rated 1 out of 5 stars

The truth is that everybody should read the reviews before buying anything from Pluuz.de. They charge you 14€ monthly for the subscription. They don't care about their users' experience, they only wan... See more

Company replied

Rated 1 out of 5 stars

This company definitely buy reviews, pay people to give them good reviews or whatever to make them have anything more than 1 star. No way they could get more than a star. They could get zero if it w... See more

Company replied

Company details

  1. Events & Entertainment

Written by the company

Pluuz.de ist ein Vorteilsclub, der Mitgliedern große Rabatte auf bekannte Markenprodukte wie Haushaltswaren, Windeln, Kosmetika, Parfums, Uhren usw. gewährt. Wenn Sie Mitglied unseres Clubs sind, können Sie mehr als 120.000 Produkte zum Einkaufspreis kaufen. Die Mitgliedschaft bei Pluuz.de beträgt 14 Euro pro Monat.


Contact info

2.4

Poor

TrustScore 2.5 out of 5

5K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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2.4

All reviews

(4,658)

1 review in the last 12 months

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Rated 1 out of 5 stars

WORST cheater!

The WORST online-shopping experience EVER!!! They put unlawful condition at the end of the purchase order that you might never read, and with consent you become automatically their member and pay 14 a month. Absolutely cheater!

26 August 2020
Unprompted review
Rated 2 out of 5 stars

Good prices and products

Good prices and products. But somehow was activated Membership during my first purchase. And only now, after half an year I realised that shop charging my card for 14 EUR every month. Good gift was given from me to shop during this time, more then 100 EUR. Be aware of this Membership activation, check a status in your shop Account details.

19 August 2020
Unprompted review
Rated 1 out of 5 stars

Hidden costs (automatic membership) be careful

I bought a product on 05.06.2020
Today I noticed that they are collecting 14 euro pro month from my credit card!
They never inform you about collection or will not send you an invoice or a confirmation email!
For a good cost 12€ I have paid 54€!
Don't fall to their a little bit lower price, that's a trap

14 August 2020
Unprompted review
Rated 1 out of 5 stars

scammers

they are just a scammer ,the image of the item they display was not what i got ...i bet that all those 5 stars reviewer's are from paid actors...

31 July 2020
Unprompted review
Rated 1 out of 5 stars

They charge me 14 euros a month for…

They charge me 14 euros a month for nothing. I never signed up for any re-occurring purchase - as far as i'm concerned it's theft. I had ordered one item and that was all. I'm starting a criminal complaint in Germany and in Canada - and I encourage everyone to submit a criminal complaint and investigation to stop this practice.

What is this subscription fee for? For a clothing store? Give me a break. I want my money refunded and this to stop!

29 July 2020
Unprompted review
Rated 1 out of 5 stars

Mitglied my ass

Mitglied my ass

They charge you $14 for "becoming a member". Real scam!

Anyone with minimal knowledge of design knows that they created the website in a way so people don't notice that they are becoming a member, every detail of it was thought so people sign up without noticing. They might be legal but extremely immoral.

There is a reason why they are not in social media, like Facebook, because there is harder to buy peoples opinion and they would be trashed like anything. How can they say it is legal when more of 40% of the people that buy on the website don't know are becoming members.

Amazon does a similar thing with "amazon prime" but they give your money back immediately after you notice the mistake, plus they offer the service for free for 1 month.

23 July 2020
Unprompted review
Rated 2 out of 5 stars

Don't expect great service. Moronic Customer Service.

Variety of Products = Good
Price of goods = Very good
Clarity of information = Poor
Service / Delivery = Poor
Customer Service = Moronic/Idiotic/Unreasonable/ (Better bang your head against the wall.)

a summarised account with correspondence from pluzz (with some sequences added)
Me: Why have I been charged 14 Euros this month?
Pluuz: you get our products at special rates by becoming member. Membership is automatically created for you. It's in our terms and conditions.
OK: Please cancel. and please do not extend my membership again.
Pluuz: We confirm there will be no more charges. We have great rates and we have cheap delivery in 4-5 for 2 euros. You can buy till 12th of July using our special rates. You did not cancel in time, therefore you were charged.
Me: OK. Fine. I should have read the small print and translated in English. My mistake.
.............................
I placed an order. Terms and conditions, delivery in 4-6 working days at member prices.
................................
Me: Its been 7-8 working days and I have not received my products. What is happening?
Pluuz: Sorry, we are waiting for warehouse delivery and have problems because of Covid 19, your products will be deliveed on 30th of June.
Me: Last time It was also during Covid crisis. But delivery was made more or less in time. It's 30th of June, where are the products?
Pluuz: Sorry, it will be confirmed on 3rd of July, and then you can track your delivery. We are having problems .
Me: Surely, instead of4-6 days, you are taking 2-3 weeks for delivery. Certainly this is not acceptable, and must be compensated with. I was charged 14euros, for missing cancellation date. Surely, you must do the same. And I propose you refund last months membership fee.
Pluuz: No, you can cancel the order if you like. But no compensation and no refund.
Me: So, I am charged 14 euros for rates and 4-6 delivery time, I place the order that you don't delivery in 2-3 weeks. You suggest I can cancel the order, but I will not get a refund for the monthly membership.
Great Service.
What kind of thought process goes in hiring customer service representatives like these? There were empty words of hollow apology, but not a shred of sincerity in them. Despicable and contemptuous behaviour.
I finally got the order delivered on 8th of July that I placed on the 18th of June.
========================================
PS: I was contacted by someone through trust pilot. They enquired about the order and then no contact to date. Complete silence. Looks like they are satisfied with the tag of "Customer Service = Moronic/Idiotic/Unreasonable/". And proven once again by actions.

18 July 2020
Unprompted review
Rated 2 out of 5 stars

Pluuz

Hi,
1. Delivery to Germany is very slow , minimum 3-4 weeks.
2. Membership is very high, 14 euro per month, if you are not familiar with these kind of business, you may loose money for months without receiving any receipt and information from this site. there is no monthly notice.
3. Some of good items are offered in the limited numbers to buyers. you have paid 14 euro membership but you can not buy 5 of your favorite item. That is funny.
4. At the end, you hardly save money through working with website.
overall, stay away from them. NOT recommended.

Pluuz
Buuks
Sayve

25 June 2020
Unprompted review
Rated 1 out of 5 stars

My honest review about pluuz.de has…

My honest review about pluuz.de has been taken down, so once I again I will state what happened.

I googled a product, and the search result came with ebay, amazon, pluuz and others.

I decided to patronize pluuz.de, just to encourage other online stores growth, apart from ebay, and Amazon. Total purchase I made is about €7 and this was debited from my account immediately. 10 days later €14 was again debited!

I sent them an email requested a refund, and today, few minutes ago, they replied that my membership has been canceled.

I haven't requested for any membership but only a product which i could have gotten at the same price on ebay or amazon without any of these issues.

This is a bad practice, and shady.

22 June 2020

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