Plutus.it  Reviews 

I was a customer of Plutus.it for over a year and initially found the concept promising — using their card to accumulate Plutus rewards, top up monthly, and make the most of various perks. However, over time the platform became increasingly frustrating. They kept changing the rules, introducing new subscriptions, and complicating the user experience to the point where it was no longer worth paying for a subscription.

The final straw was trying to retrieve all the Plutus stored in my account. I contacted customer service multiple times over a span of more than six months. Their responses were extremely slow and in the end, they only transferred 53 pence to my account. Frankly, it felt like a joke and a complete waste of time.

The lack of transparency, the constant changes, and the poor customer support have left a very bad impression. I definitely do not recommend Plutus.it to anyone.

Another addition with a very clear example.

According to plutus communication, I have 3 perks per month with a value of 10 euro and I get "3%" cashback on my purchases.

I did a purchase of 201 euro at a store that is one of my perks.

I received 1,38 PLUS.
Value at this very moment = 1,38 x 0,50 euro = 0,69 for my perk and cashback together.

Instead of 10 euro + 3%, I received a stunning 0,34% return, that's 10x less than the promised cashback, PERK INCLUDED!!! 🤣🤣
According to what they promise and how the system worked before, I should have received 16 euro of value in PLU, based on the current value and not some ridiculous "theoretical value".

And still... They believe there is nothing wrong and there is some universe in which what they say is completely correct...

I repeat, the communication is criminally misleading!
Stay far away from this scam!

A warned man... 😏

My experience with Plutus has been awful. They lost my verified KYC documents and then rudely demanded I submit them again, threatening to close my account when I questioned their unprofessional process.

I agreed to the cancellation, only to find they have now charged me for a subscription on this closed account. To make matters worse, the charge appeared under a different company's name, not 'Plutus', making it very difficult to spot. This is unacceptable and misleading. Their administrative process is a mess and they have serious issues with customer service and billing. I would strongly recommend avoiding them.

Fast response time issue with 2FA resolved near immidiatelly! Love Plutus!

Customer support is responsive for me. But in a bearish altcoin market, PLU struggles to perform well. However, I see significant potential for improvement in better market conditions. It's a highly competitive space, so only time will tell how it evolves.

I had Plutus for 5 years. For the most part they were just unreliable, considering the nature of the project i was trying to be patient and indifferent to it.

The experience i had with Plutus in the past few months changed my opinion of them. Its not just that they are unreliable but they can end up being a liability. Getting help from the support team can be aggravating and time consuming. I ended up just closing my account, not worth the hassle.

I agree with quite a few negative things being said by others on here.

As things are right now, I can't recommend it to anyone. There are better, more reliable and trustworthy alternatives.

I've now been waiting nearly 3 months for a reply to a question from their support team... Support was good once upon a time, now it's an absolute joke.

I've been customer for a while, hoping Plutus would stop the enshittification of their products. To no avail: scam after scam, all trust is eroded.
On top of that, they censor critical comments on Reddit, X and Telegram, and block their authors. The only place where they can't do it is Trustpilot, and everyone can see the result.

Support was perfect. Quick, to the point and very helpful. No issues from me. Really happy to see where Plutus is headed. New features are a great PLUs.

Scam. You can earn PLU or PLUS as they have changed now, but you can not cash them out or change them back. Annoying scam.

The conditions have changed without my approval. I cannot have my money back. It seems that you are earning large cashbacks, but you can transfer only 1 plus (10 euros) per month even if you pay 20 euros per month, so it s not worth it. I am loosing 10 euros per month. I do not wish to buy any gift cards with large fees, I want to be able to swap PLU into euros with a fee less than 3%. Not possible here. Try crypto.com, they are safe.

So many false promises. They deduct everything in FIAT and give you in PLU. It is however always a problem to spend PLU. 10 euro gift card? Pay 1 PLU and 7-8 euro commission. Convert PLU to EUR? limited to 10 euro a month and with 30-50% fee. Withdraw PLU or EURO? Not possible. PLU is constantly dropping in price. And if it is very low, they will increase the amount of PLU you need to have for a certain cashback (cash = PLU, not FIAT), so you drop in % or need to buy extra PLU. Wish I never started this, they are so unfair, constantly make false claims and constantly change the rules (never in your favor). And last: the 5 star reviews here are hired by Plutus to do so.

I’ve rarely seen a platform promise so much and deliver so little.

Plutus advertises 3% cashback, but in reality, that’s just not what you get. The cashback is paid in PLU tokens, and their real value is often way below 3% — more like 0.5% or less once you calculate it properly.

Same story with Perks: you choose something like Spotify, expecting a refund — but again, you’re getting PLU, not euros, and it’s not usable outside their closed system.

You can swap PLU, sure — but at a terrible exchange rate, making it nearly useless.

The customer support is friendly, but the only answer you’ll get is “It’s on our roadmap.”
Well, that roadmap dates back to 2023, and not much has moved since then.

Let’s summarize:
• No Apple Pay support
• No offline payments possible with virtual card
• Virtual card doesn’t work, and the physical card costs ~€9.99
• If you downgrade your plan, your account goes “frozen”, and you’re locked out of the app — including your balance
• Cashback is trapped — you can’t spend it on anything unless you exchange it at a loss

In theory, the 3% crypto cashback sounds amazing — truly unique in Europe.
In practice, it’s barely functional and not even close to competitive with platforms like Bybit, Revolut, or Nexo.

Maybe I’ll revisit when the platform leaves alpha mode. Until then, it feels like 2021 tech in 2025.

I have been an og member of the plutus shop for many years. Rising through the ranks I have attained a great status. I have gone to many of the plutus club get together and have met the highest members of the leadership team including the chief executive who is quite an inspiration of a gentleman with such knowledge in the industry. First I need to mention the great customer service, secondly the free gift cards and I must also tell you if the cashback. Thanks pluto for providing a 5 star service. I will continue enjoying the merchandise very much. It is superb my greatest regards

They said my KYC verification has expired. So, I re-submit the required documentation. One day later, they say that they didn't received the documentation yet and suspend my account. They don't response to messages I sent them. Meanwhile I had two transactions, sent from my bank account to my Plutus balance account. Both transactions have not arrived at my Plutus balance account yet. Without answering me where the money is, they closed the support ticket. In my opinion, they are stealing money. I am going to prepare a case with my lawyer.

An absolutely appalling company! Started out with such promise, and eventually they took everything that people invested into it to gain higher reward levels. Now, any cashback you earn is now a new thing called PLUS, which you can only redeem £10 of a month, as long as you have a £20 a month subscription. Do not use! The customer support is also a joke, and the CEO clearly hasn't got a clue what his users want, or how to run a business for that matter!

Stay away from this company!
They have sent me 10? cards already... none arrive
I have digital cards which I can't use on their own platform
I have pluton on their app but they have downgraded my subscription so I can't access it
Upgrading with their own card is not possible
This is a joke!

their customer service is just saying all should work and they close my tickets over and over

it' so sad... I have been a customer since the beginning and I kept believing in them...

with regards to the gift cards ... that's a funny one as well.
1st gift card 10% fee
2nd 20%
you can't believe this but I went to 80%
and one of the cards was not working....

stay away

Crooked company, stay very far from them. They deceive their users and change their policies every month or so to restrict your funds and rewards from doing anything. Their management team and owners are in on it, and cover up support issues with a bunch of fluff talk and new policies to shut everyone up. This company and its assets will likely crash in future and they will surely throw users under the bus as they have always done.

I don’t see any advantage, because we accumulate PLUS, but then I don’t have a way to use it, because I can only swap 10€ per month, and the gift cards don’t interest me, unless you add gift cards for supermarkets, real essencial things, not perfumes, gadgets or beauty products. And adding to this I have to pay 20€ per month for a premium subscription to be able to swap just 10€ . Sorry , but I don’t see any advantage. I have other cashback cards that give me 3% with no subscription.

They close support tickets without giving a decent answer, let you wait for months. Have to pay for a transfer to my external wallet even though I still have a free payout. Account downgraded without reason, get no reaction or they postpone giving a reason (and not a standard reaction). So never use them, because it's a scam.

Update 29-05: You're talking about "false accusations". Have a look at case #369432 and #359653. Both are open for months, no solution. Looks like I'm not the only one with Plutus problems, regarding all your single star reviews. So I'll quite Plutus and won't use it again.