Plutodirect Reviews 

43
TrustScore 1.5 out of 5

1.4

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Rated 1 out of 5 stars

Great Way to Lose Money Paid for something last month and emailed repeatedly for updates with no response. There's no number but they wouldn't be helpful if you could speak to someone. The only thi... See more

Rated 1 out of 5 stars

The item was as described but delivery was the problem. This seller used counterfeit stamps to post the item. This delayed the item and had to pay the postage again. The royal mail sorting offi... See more

Rated 1 out of 5 stars

Order wasn't sent next day as expected after spending 1/3rd of the cost on delivery. Nothing delivered for a week now. No reply to multiple emails. Thankfully my email was a relatively small amount.

Rated 1 out of 5 stars

Placed an order on their website that claims next day delivery weeks ago. No delivery. Tried calling and emailed several times. No reply. Escalated to credit card company for refund.

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1.4

Bad

TrustScore 1.5 out of 5

43 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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1.4

All reviews

(43)

4 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

What an excellent company

What an excellent company, order was placed, e mail received promptly, notified when delivery would be, and courier delivered on time and for free. So nice to have such good service.

16 November 2021
Unprompted review
Rated 5 out of 5 stars

Quibble-Free Replacement

Quibble-Free Replacement
I had a Manhattan Freeview Recorder/Player, and it had an issue. I reported it to PlutoDirect and upon returning my old unit, they sent me a brand new product. No Quibble, No Stress, Excellent Service. Would highly recommend.

5 October 2021
Unprompted review
Rated 1 out of 5 stars

Completely unreliable company

I ordered HD100 satellite cable from Pluto Direct. One week later my order still hadn't arrived. Pluto Direct emailed to say they've cancelled my order with no explanation. I emailed back to ask what had happened. They offered me alternative products which are not what I need. I then checked on their website and they have the cable I need in stock but they've increased the price by £50! So clearly they just cancelled my order, bearing in mind they had processed my payment one week earlier, and then gave me no explanation or excuse.

I've had no reply to my last email to them and, surprise surprise, you can't get them on the phone.

Completely unreliable company and poor customer service. Don't use them. Might appear cheaper but in the long run it'll cost you. Avoid Pluto Direct!

17 June 2020
Unprompted review
Rated 4 out of 5 stars

Youview Remote Control

Was delivered quicker than expected which was good.
It should have included batteries according to product description but none were supplied.
As with other reviews I cannot pair it to operate with my Pioneer TV despite following the Youview instructions on how to set this up. The unit just jams and has to be reset by removing batteries and resetting the remote control in order for it to work with the Youview box.

31 January 2017
Unprompted review
Rated 5 out of 5 stars

What a service!

A replacement remote control for my Manhattan Freesat box, ordered around 15.30,,, dispatched. 16.41, Delivered to N. Ireland 10.30 next morning. Says it all really! Well done!

12 January 2017
Unprompted review

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