Plushshop Reviews 765

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 503 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products, highlighting their excellent quality, softness, and accurate representation compared to online pictures. Many people are thrilled with the detailed craftsmanship and the overall appeal of the plushies, often noting their impressive size and cuddliness. However, some customers also noted issues with delivery, with some experiencing significant delays or problems with tracking information. A few other people also felt that the quality of some items was not consistent, mentioning occasional defects like open seams or internal plastic components. While customer service is generally described as responsive and helpful, a minority of people reported difficulties with delivery services and communication regarding order status.

What people talk about most

Product

Reviewers mention positive feedback about product. Customers consistently praise the high quality, softness,... See more

Quality

Reviewers highlight positive aspects of quality. Customers consistently praise the high quality of the... See more

Delivery service

Consumers find delivery service to be ambiguous, with some experiencing incredibly fast shipping, even days... See more

Order

Clients share ambiguous opinions on order experiences. Many customers express satisfaction, praising the... See more

Customer service

Users describe ambiguous interactions with customer service. Many customers praise the customer service for... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Ordering, shipping (with tracing) and Delivery are great. -1 star because 2 of the ordered plushies had defekts (open seams near and on the Tails) and i don't think this could have happend while s... See more

Rated 5 out of 5 stars

My daughter Marysia is absolutely delighted! The plushies are incredibly soft, beautifully made and look even better in real life. The material feels premium and the details are perfect. They did arr... See more

Rated 5 out of 5 stars

It was my first time buying something from them, but I had heard several good reviews and saw many adds. I was just waiting for the right character to become a plushie and when it did I didn't hesitat... See more

Rated 5 out of 5 stars

My plush just arrived and I’m OBSESSED!! It’s beautifully made, looks exactly like the picture and it was packaged well with little to no damage to the box from being shipped. I highly recommend this... See more


Company details

  1. Anime Club

Written by the company

Welcome to PlushShop, the realm of bespoke Anime-Verse born just for you! At PlushShop, we pride ourselves on being the architects of uniqueness, offering a collection of handcrafted and customized anime products that transcend the ordinary. From custom plushies that capture the essence of your favorite characters to accessories that reflect your personal style intertwined with anime magic. PlushShop is your passport to a personalized anime universe.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

765 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 52% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Loved it!

Had an incredible experience with customer service, they answered to every inquiry I had during the shipping time. The three plushies arrived in perfect condition, the sweaters are a little big for them and the shipping process for Hyun-ju (120) was a bit different, but apart from that, I had a great experience.

10 October 2025
Unprompted review
Rated 5 out of 5 stars

I was worried because the product my…

I was worried because the product my grandson wanted for xmas was from overseas. The shipping was more but this company kept in touch with me along the journey of delivery. It was faster than promised and I was pleasantly surprized when the plushie was twice as big as I thought it would be. Thank you for great service in every way.

19 November 2025
Unprompted review
Rated 5 out of 5 stars

So adorable, high quality, shipped fast, very soft!

They're so so super cute!!! I got Toge Inumaki and Megumi Fushiguro. They're both so adorable! The photos are right out of the package/vacuum seal, so they're not fully fluffed up yet. The material is high quality, and super soft! They shipped and arrived very fast, ordered them on November 13th, and they both arrived on November 18th. Overall so very happy and definitely worth the purchase! Love love them, so super cute!!

17 November 2025
Unprompted review
Rated 5 out of 5 stars

The wait was very much worth it

The wait was very much worth it! I got my little guys and even a keychain! The plushies are very soft, obviously made with care and love. Totally would make another purchase with another character I enjoy!

17 November 2025
Unprompted review
Rated 5 out of 5 stars

Plushshop is great

The plushies I have ordered have always come on time and perfect condition love them all. My newest one is Maomaomeow love her so much looking forward to ordering more. Thank you again for making these

12 November 2025
Unprompted review
Rated 5 out of 5 stars

Very quick shipping

the plushes are cute so many options of like small fan clubs for certain characters. I absolutely love that they do Genshin plushes along with other games. It can relatively quickly despite me living in Africa. Over all I absolutely love this store. With its character options.

17 November 2025
Unprompted review
Rated 5 out of 5 stars

Experience was great!

Shipping was fast, and the plush looks great! I had no issues ordering it and there are no flaws!! I got the Bakugou cat and he is SO SOFT thank you plush shop!!!

16 November 2025
Unprompted review
Rated 5 out of 5 stars

!!!Cool!

my plush got here fast and really well packaged! and its so soft! and very firm and big and perfect for hugging!

4 October 2025
Rated 5 out of 5 stars

Ordered 2 meow plushies and love them

I ordered one meow plushie for my friend as a gift and then one for myself. The first one was in stock so got shipped quickly. My friend was so surprised and absolutely loved it so much she wanted to order more. Once a character dropped I had to have I ordered one for myself!

They drop new characters almost daily and you can see what’s coming on social media and also their discord. It’s really fun to see what is coming next and even niche characters get their own plushie. It’s easy to find generic small anime plushies but these are unique, a perfect large size, and really nice quality. They are 10/10 worth any shipping wait + price especially as a nice gift.

6 October 2025
Unprompted review
Rated 5 out of 5 stars

Ordered a plushie for my girlfriend's birthday…

Ordered a plushie for my girlfriend's birthday. It arrived before the estimated time, so i could even wrap it in a nice wrapper. The box it arrived in was undamaged, same with the content and was in a small box, so i could hide it.

The plushie is very fluffy, very huggable. The only problem would be that it stole my spot on the bed (insert funny joke here)

15 October 2025

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