Plus Holiday Reviews 175

We bought a package flight+hotel through wowcher and the experience was bad from start to finish.
Very scammy.

The sales person advised us as our outgoing flight was so late in the day so we’d lose that whole day we could pay to add an extra day which I was happy to do. However she was so pushy and rude when I explained I couldn’t pay immediately as I was at work, but could pay that evening when I was home. She kept ringing and ringing and asking if I could give her the phone number to someone else who could pay instead.

That got sorted and they gave us free cruise tickets as compensation for the bother which was nice (or so I thought as this was a fake ticket, have explained later).
However, we noticed the flights were booked under a different email (not ours) so we couldn’t check in or see any details in the run up to the holiday.
Once they gave us the email a few days before the flight we noticed that the flights home had changed from late evening to very early morning, so we lost our day we paid extra for.
They hadn’t even told us about this change of dates so we could’ve missed this flight, and when I mentioned this she swore she called and emailed me.
I checked my spam and every folder and didn’t see an email, and we definitely didn’t talk on the phone so I knew it was a lie. I asked her to forward the email of her letting me know the change in timings so I could see it on three separate occasions and she never did.
So we paid extra but lost the day anyway and had made bookings in the morning and sorted airport transfers.

She told us to go through Ryanair to complain/get compensation, but as the flights weren’t booked under my email I can’t do anything. I asked her to forward me any correspondence from Ryanair after I filled in a complaint form but heard nothing back from plus holiday.
I would’ve thought since they are a holiday company and booked it for us part of their role is to do this, but she said she couldn’t help us.

When we got to the holiday we tried to use our cruise ticket compensation only to be told the tickets weren’t valid as they were for a 2pm cruise and they only do 7pm cruises.

Other passengers on the flight home we got talking to said Ryanair gave them compensation automatically for the change in flights, so it seems plus holiday pocketed our compensation.

Me and my wife Had a very good 6 night holiday from lovely Kate 3 nights in Venice Then Train to Rome for 3 nights she arrange everything so good for us our flight , transfer, Hotels, and train journey Kate was so good in arranging them,She call us to make sure we got all the paper work for all the things I will be recommendingKate to all my friends who want to go on holiday Thanks again to Kate
From: Vida & Uriah looking forward to use you again soon

Kate at Plus Holiday has been remarkable throughout. She has been in contact with through booking and to remain in touch whilst we are away
We booked for a 4 night Reykjavic trip, I’m a hard customer to please and she took on board my requirements.
We are still on holiday and loving it. I
Would definitely recommend Kate and Plus Holiday to friends and family thank you so much
Michelle

Booked a holiday with this company and haven’t received any confirmation. Took my money so I’m starting to think it’s a scam. Avoid at all costs.

All the communication went wonderful with my queries in a timely manner. We will book another holiday with Plus Holiday

Jackson swiftly responded to my email and was able to resolve my issue. His professionalism is something I admire.

Max was so helpful he didnt rush us was family of 5 going he explained everything so well and went out of his way to find best deal that suited us , he was patient as we drove kept seeing different hotels and wanted him to check for us , he was polite professional and everything went smoothly. Would definaltley resommend holiday plus to my family and friends

Just called in to check some deals. Agent Steve been a master to find me a last minute deal. He was so calm and patient enough to get all the details from me to get the best holiday. Complete booking process so easy and smooth. All the information shared was perfect. Love to refer my mates always to book the holiday with Steve. Customer service was always the best.