I invest in this company and ordered a jersey and non of which have been given to me, I am very frustrated because this was a year ago, these guys are scams and may God bless them with all they have d... See more
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Plus 260 tech is a company that has really helped me buy gadget accessories. I love the company’s organization and honesty. Their communication is equally impressive and they make me feel comfortable... See more
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First and foremost, I came to know about plus 260 through a workmate who bought an iPhone. This built confidence in me to order my ultra 23. The experience has been good despite a slight delay on deli... See more
Though I haven't received my order yet due to delays out of your control, I'm pleased to say that your customer services 're really excellent. Constant updates on the status of an order placed is th... See more
Company replied
Company details
- Electronics Store
- also in
- Camera Store
- Cell Phone Store
- Computer Accessories Store
- e-Commerce Service
- Phone Repair Service
Written by the company
Plus260 Tech Solutions, an award-winning business is a customer service company that also happens to specialize in electronics. With our headquarters being in Lusaka, Zambia, we stand as a distinguished e-commerce and electronics retailer. Our commitment lies in delivering premium technology products at prices within everyone's reach, coupled with a firm emphasis on outstanding customer service and rapid issue resolution. Our story began in 2017, when our Managing Director, Mr. Mbuyoti Muwela, answered the technology needs of his family and friends in Zambia while based in China. Officially registered as a business in May 2020, we swiftly expanded to cater to the escalating demand for affordable technology products throughout Zambia. Our growth trajectory and dedication to excellent customer service have earned us a prestigious reputation, leading to our recognition as the Best Start-Up E-commerce Business in Zambia in October 2022. We have proudly served over 7,000 individual customers and a broad spectrum of high-profile corporate clients, including SOS Children's Village, Impala Terminals Zambia, NHIMA, Itezhi Tezhi Power Corporation, NWASCO, BongoHive, and AIDS Healthcare Foundation Zambia. These partnerships have solidified our status as a trusted technology solutions provider. Our online presence is strong with more than 200,000 site visitors and over 20,000 products sold. Guided by Mr. Mbuyoti Muwela, the Chairman of the Board of Directors and Managing Director, our team of 19 proficient professionals excel in various areas such as customer service, procurement, marketing, technical support, web and graphic design, operations, delivery, and HR. At Plus260 Tech Solutions, our mission is not only to earn global recognition as an e-commerce service provider that enriches stakeholders' lives with inclusive, affordable services, but also to provide superior customer service and swift problem resolution. We envision a world where our economical e-commerce services and exceptional customer care enhance everyday life experiences, paving the way for a fulfilling lifestyle for everyone. Remaining unwavering in our commitment to core values of customer-centricity, quality assurance, integrity, teamwork, good citizenship, and personal accountability, our online store, www.plus260.store, offers a wide variety of products, from mobile phones, tablets, laptops, computers, cameras and their accessories, to an assortment of non-electronic items. Designed for optimal convenience, our online platform enables customers to purchase tech and non-tech items from their homes, offices, or on the go. We handle the delivery process, ensuring that products reach our customers' doorsteps at no extra cost. Our dedicated sales team, adept at swiftly resolving issues, is available online or in person at our store in Salama Park, Lusaka, Zambia, from Monday to Saturday. We strive to simplify the shopping process, guiding customers to high-quality and cost-effective products, thereby creating a rewarding shopping experience for all. - BELOW IS A LIST OF OUR PRODUCTS AND SERVICES - Cellphones and accessories - Tablets and accessories - Laptops and accessories - Computers and accessories - Cameras and accessories - Photography equipment - Headphones, Portable speakers and Sound bars - Printers and accessories - ICT devices and accessories - Various non electronic products. Get in touch with us if you will need our services.
Contact info
Ibex Hub Mall, Salama Park, Ibex Hill, Lusaka, Zambia
- +260971930623
- sales@plus260.com
- plus260.store
3.8
Great
264 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Best tech store😍
I just want to emphasize how much I love Plus260’s services! I’ve bought 2 phones from them, an iPad and even an Apple Watch and none of them have given me any problems, the whole ordering and tracking process is so seamless🙏🏾. I Definitely recommend shopping with them!😊
10 April 2022
Reply from Plus260 Tech Solutions
Hi Tehillah,
We appreciate your constant support. We aim to please you our customers and we are so glad we served you well. Please feel free to come for more plus260 products.
You are so far the best!
Most of my times I think of what would the world be without Plus260 Tech Solutions, I've encountered the greatest of all times customer services and I always have confidence in Plus260 Tech Solutions and I've never gone wrong ever since I got to know Plus260 Tech Solutions. You are so far the best and Thank you for you service.
10 April 2022
Reply from Plus260 Tech Solutions
Hi Asher,
Wow, Thank you for trusting us enough to deliver exactly what you ordered. We really appreciate your support.
Great service
2 April 2022
Reply from Plus260 Tech Solutions
Hi Khoza,
Thank you so much for supporting plus260 by shopping with us. We really appreciate it.
The phone is in good condition but I…have a problem with the charger
The phone is in good condition but I only started using it a week ago due to the fact that it took time for me to sell my other phone
Unfortunately the charger is not working well and I wanted to find out what to do about it.
29 March 2022
Reply from Plus260 Tech Solutions
Hi Victoria,
Thank you for your support. We are so sorry about that we will send you a new charger once we receive the type-c Samsung chargers in-store in 2week's time.
The phone was shipped late and has a bad battery
The phone was shipped 2 months late but I understood that COVID cause that but now I’ve had the phone for 2 months and the battery health is on 90% which doesn’t make sense.
28 March 2022
Good customer service
14 March 2022
Reply from Plus260 Tech Solutions
Thank you so much for your support.
You have to improve on the delivery…
You have to improve on the delivery period. Otherwise, your products are in good shape.
11 March 2022
Reply from Plus260 Tech Solutions
Good Morning Katuta,
Thank you for the review!
Once again, we are sorry that your order was delivered later than usual.
We had a bad two months caused the Christmas shopping frenzy and by the Chinese Lunar New Year holiday. Otherwise, most of the time, shipping is 2-3 weeks or even less. We are actively working to make that period even shorter. Otherwise, we are grateful for the support. We'll be in touch with you soon concerning something.
My product delayed beyond reasonable…
My product delayed beyond reasonable time. Poor communication system.
11 March 2022
Reply from Plus260 Tech Solutions
Good Morning Rabekah,
Once again, we are sorry that your order was delivered later than usual.
We had a bad two months caused the Christmas shopping frenzy and by the Chinese Lunar New Year holiday. Otherwise, most of the time, shipping is 2-3 weeks or even less. We are actively working to make that period even shorter. Otherwise, we are grateful for the support.
Concerning the communication, we are sorry that it was not as sufficient as you expected. We have made and been making changes to ensure that in a time of crisis, we have an effective communication team. Everything that happened during that period was a learning curve. Thank you for giving us the feedback!
We'll be in touch with you soon concerning the complimentary earbuds.
iPhone 8+
Accountability was involved the whole time I waited for my phone! Love the product, I’ll definitely shop with you guys again.
11 March 2022
Reply from Plus260 Tech Solutions
Good Morning Ntokozo,
We appreciate your review. We are grateful for your support.
We'll be in touch with you soon
Distasteful customer service and battery health.
Expressed earlier how unhappy I was on your website with my phone only to find my comment was deleted. This infuriated me even more! Was basically teaching your team how to do proper PR and customer care as I had to ALWAYS reach out and ask about my accessories. From beginning I made it clear that I needed my phone at a specific time and it was promised that I’d get it then. Only for it to come mug later and I traveled back home. My battery health is currently at 90% in 3weeks! It was at 95% in a week. Yoh. Never recommending you people to anyone.
8 March 2022
Reply from Plus260 Tech Solutions
Good Morning Chama,
Once again, we are sorry.
The delay in delivery again was caused by the Lunar New Year holiday but it didn't impact your order by a really long time. Delivery is supposed to take about 2-3 weeks but your order took about 4 weeks.
Concerning the drop in battery health, that is something that we aren't quite certain of but it can be caused by several factors including long shelf life which we think is the case with your phone. It doesn't happen often. It would have been nice if you mentioned that your phone is working just fine even though the battery health dropped. Your phone is covered under our warranty program, so you don't have to worry about anything.
We are grateful that you got to shop with us. Thank you for trusting us.
The delivery period is something we are actively working on. For many products, including the XR you bought, delivery will soon be in about a day or two from 2-3 weeks.
It was a terrible experience
It was a terrible experience. I will not use the service again.
2 March 2022
Reply from Plus260 Tech Solutions
Hi Chisengele,
We are sorrry you had an awful experience on your particular order caused by an error by our procurement team. However, things are now better.
Thank you for your feedback
i love plus260 but they really need to…
i love plus260 but they really need to improve on their delivery, the things i ordered were delayed
23 February 2022
Reply from Plus260 Tech Solutions
Hi Sampa,
We are sorry there were delays both times you ordered. We are working hard to ensure the delivery service is more than efficient. Things are better now actually. Your second order was delayed due to non unavailability of the jersey you had first ordered. However, the process this time around will be faster.
Thank you for your feedback
Great service
14 February 2022
Reply from Plus260 Tech Solutions
Thank you so much for the review and your support. We really appreciate it.
This is so far one of the best legit…
This is so far one of the best legit companies in Zambia, the customer care services are on time to respond to queries and there delivery services are intact
7 February 2022
Reply from Plus260 Tech Solutions
Hi Fanwell,
Thank you so much for your support and we really appreciate you taking the time to leave us this 5-star review.
They keep you up to update with the…
They keep you up to update with the progress of the purchase which is very crucial. Once the product came to the Copperbelt I was informed of the arrival and time of delivery, which is excellent. I’ll be back for more and I’ll recommend Plus260 to others
28 January 2022
Reply from Plus260 Tech Solutions
Thank you so much for your support and the review. we really appreciate it.
Great service and very professional
Great service and very professional. Will definitely call again🤝
22 January 2022
Reply from Plus260 Tech Solutions
Thank you so much for your support we really appreciate it.
Great customer service.
15 January 2022
Reply from Plus260 Tech Solutions
We aim to please and we are glad we served you well.
Poor communication and late delivery
12 January 2022
Reply from Plus260 Tech Solutions
Good Evening Natasha,
We appreciate your review.
We are sorry you felt our services were substandard.
We'll certainly do better next time.
On the day you called (2 weeks after you made the order) to make a complaint on the lack of updates, we did inform you that it seems the system had a problem because your goods were actually ready for delivery. We made the delivery the very day and we did apologize aswell again for the slight delay and you said you had understood.
We had the impression that you understood. We'll call you tomorrow so that we talk about it
Excellent service delivery
Excellent service delivery. Quality products as well. Keep on keeping on, will definitely be a repeat customer.
9 January 2022
Reply from Plus260 Tech Solutions
Thank you so much for the five-star review. We really appreciate your support.
The delivery time was hectic cause of…
The delivery time was hectic cause of all the delay but none the less, great quality offered.
5 January 2022
Reply from Plus260 Tech Solutions
Apologies for the delay once more. We are working on our delivery time but we are glad we delivered and our product quality was to your standard. Thank you for your support we really appreciate your review.
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