Hi Mike & Ryan, 5 stars would have been my rating if only when you unselect the shipping insurance it stays unselected. Also no military discount offered. Not expected, but always appreciated whe... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Ordering was easy and your people helped me change shipping address which was appreciated. Making appointment for a call was different. It was a delay in me relaying my desire for a change in the... See more
Company replied
The guy talked to by text and set up my invoice and made purchase simple. The downside is the shipping of the plunge itself does seem to be slow.
Company replied
Prompt shipment was a selling point. Seeing a sauna in person was problematic even in the Seattle area, so i can’t give it five stars.
Company replied
Company details
Written by the company
At Plunge, we’re on a mission to help people unlock greater resilience, faster recovery, and sharper mental clarity. Through our high-performance cold plunges and saunas, paired with the #1 contrast therapy app, expert guidance, and our passionate member community, we aim to make the benefits of cold and heat immersion more accessible, effective, and enjoyable for all.
Contact info
United States
- support@plunge.com
- plunge.com
3.8
Great
462 reviews
Replied to 94% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Plunge
Hi Daniel,
Thank you for such a kind review! We are extremely proud of the hardworking and dedicated support team we have and are here to assist you if ever needed in the future!
-Plunge Customer Support
Smooth process with a slight bump in the road
Ordering was easy and your people helped me change shipping address which was appreciated.
Making appointment for a call was different.
It was a delay in me relaying my desire for a change in the shipping address.
Overall your people were great
15 February 2026
Reply from Plunge
Hi Chessie,
Appreciate the kind and honest review and feedback!
We are so glad that our team provided a great experience for you amid the delay in shipping address update.
We are here to assist if you ever need any assistance with anything else, big or small!
Thanks again and happy plunging!
-Plunge Customer Support
Cold Plunges-go elsewhere
My wife began researching cold plunges and found Plunge to be very hard to deal with. And when she ordered, she duplicate a purchase, returned it, and Plunge took a very long time to give a refund, after repeated calls. More recently it seems that AI has taken over their customer service and it is terrible. We wish we'd bought from another supplier. You have to schedule a phone call and their business model seems to be; Waste the customers time and do as little as possible. The app that controls the plunge can only be on one phone, and the manual controls on plunge are difficult . We bought our sauna elsewhere.
1 February 2026
Unprompted review
Reply from Plunge
Hi J.
I am sorry that your refund for the double order took a bit longer than expected.
I am so glad to hear that you were ultimately able to receive that refund.
While we do require for support calls to be scheduled at this time to best assist, I can assure you that we are all real humans and truly want to assist in any capacity we can.
While the app does require a single-user log-in, this can be done on multiple devices!
I hope these address your concerns and we are here to help if ever needed!
-Plunge Customer Support
Great compact footprint and overall design
The design is the best and the price is the fairest. I bought a "Pod" after much research. The seated position is the best, IMHO.
12 February 2026
Reply from Plunge
Hi David,
I am sorry that you did not get notified of your delivery at an opportune time. We certainly want to make sure customers are aware of their product arriving and sounds like this did not occur for you.
I do hope the arrival of your unit and setup goes well. We are here to assist in that regard if needed!
I do hope once the unit has been setup and you are able to enjoy your plunge that this will improve upon your 1 star experience, David.
-Plunge Customer Support
Poor product and horrible customer…
Poor product and horrible customer service
I wish that I had read reviews before making this purchase. I spent over $9,000 on the ALL-IN, and it began leaking in less than a year.
I reported this to Plunge over two months ago, and they still haven’t helped with my warranty claim.
I’ve read reviews from others stating they are having the same issue with leaking near the filter housing. This design is clearly defective, and Plunge makes it nearly impossible to resolve without jumping through numerous hoops.
I would highly recommend not purchasing anything from this company.
Their products have defects, and they delay resolutions just to frustrate the customer when they know their product is defective
Update: Plunge finally repaired the leaking until on 2/24/26 only for it to being leaking again several hours later. Their products are defective.
18 February 2026
Unprompted review
Reply from Plunge
Hi Brinley,
I do see that you have been getting assistance from our team in regards to the warranty claim with our outside warranty company.
When a customer is outside of their 1 year factory warranty, we do have to go through the process of the claim submittal with our warranty partners.
I do see that a manager is in that process of getting this squared away for you. I can assure you we want to get this resolved for you.
Thank you for allowing us to assist you, Brinley.
-Plunge Customer Support
The guy talked to by text and set up my…
The guy talked to by text and set up my invoice and made purchase simple. The downside is the shipping of the plunge itself does seem to be slow.
9 February 2026
Reply from Plunge
Hi Darby,
We are so glad you were able to utilize our texting features with our sales team to get the assistance you needed to purchase!
With our products being large and wanting to ensure everything arrives in good shape, we do ship freight which can slow down arrival time a bit.
We hope you enjoy your purchase when it arrives and welcome to the Plunge family.
-Plunge Customer Support
Reply from Plunge
Hi Jade,
I do see you placed a review twice for this issue, correspondence to this provided to the initial review.
I will be submitting for removal of this post as it is a duplicate.
If able to adjust on your end, that will be most appreciated.
-Plunge Support
Don’t buy from Plunge- don’t stand behind their product
I have been working to get my all-in one plunge repaired or replaced for six months. Their customer service is horrible. I spoke with someone on the leadership team, and she started off our call by telling me all the things plunge won’t do to resolve the matter. Including not refunding my money and not replacing the unit. Basically, told me to just deal with their continue attempts to repair. I spent over $10k and haven’t been able to use the unit for several months
20 February 2026
Unprompted review
Reply from Plunge
Hi Shawn,
Although I am unable to see an open and active support ticket for you at this time, if a customer is outside of warranty either due to mis-use or expired factory or extended warranty, we do invoice customers for any parts or repairs needed as is policy.
If you can provide an email address for me to look up or create a ticket below, I can look into specifics and best assist you.
https://plunge.com/pages/contact
-Plunge Customer Support
Have not received my sauna yet
Have not received my sauna yet, but have been using my cold plunge for 4 years!
5 February 2026
Reply from Plunge
Hi Brian,
So excited for your impending sauna arrival to now go with your cold plunge you've had for 4 years!
You are one of our long time customers and to hear you now have a full home contrast therapy setup makes us so stoked for you.
We would love to see your contrast set-up when up and running!
Thanks for the awesome review and let us know if you ever need anything, Brian!
-Plunge Customer Support
Brian made sure to take care of me
Brian made sure to take care of me. He was nice and helpful. My issues always got resolved. Thank you!
12 February 2026
Unprompted review
Reply from Plunge
Hi Roy,
Excellent! Brian is an amazing repairs team manager and is a truly exemplary representation of how we strive to assist our customers at Plunge.
Please let us know if any of us can ever assist further.
Thanks again, Roy.
-Plunge Customer Support
Excited for delivery
Plunge coming Tuesday! Initially had an issue with delivery but, the team at plunge responded immediately with over the top service.
19 January 2026
Reply from Plunge
Hi Peter,
We are excited for your delivery, also!
We are so glad to hear that our team was able to assist with the initial delivery issue and get you all squared away.
Please let us know if any assistance is needed upon receipt of the Plunge, we are here to help!
https://plunge.com/pages/contact
-Plunge Customer Support
I am writing to express my significant…
I am writing to express my significant frustration with the ongoing issues I have experienced with the All-In Plunge I purchased approximately two years ago.
Four months after the initial purchase, the entire unit had to be replaced due to numerous problems. Since then, I have had the filter housing replaced twice and have dealt with leaks on two other occasions caused by poor pipe connections.
Most recently, while under the extended warranty, it took 30 days to have the filter housing replaced. The technician sent to my home was unprepared, lacking the necessary tools, replacement parts, and technical knowledge to complete the work effectively.
Given the $8,000.00 price point of this product, the quality of the unit and the level of service I have received are unacceptable. I am very disappointed with this purchase.
12 February 2026
Unprompted review
Reply from Plunge
Hi Stephanie,
I am sorry to hear you have not had the experience we would hope for.
I do see that your recent repair was completed last week to get that replacement part installed for you.
I do apologize for any delay that occurred. Your claim did have to go through our extended warranty partner which does add an extra step.
We are always here to assist further and I see my manager Brian has checked in twice to ensure everything is still running smoothly on your end.
Please let us know if we can assist further in any capacity, Stephanie.
-Plunge Customer Support
As a customer
As a customer, I cannot speak with any company reps. It's all done thru email, and is very frustrating. And, the lag time of one week, to set up a call is way too long. This needs to change.....
5 January 2026
Unprompted review
Reply from Plunge
Hi Dan,
I'm sorry to hear that frustration!
We do indeed have a way for you to schedule phone calls with a Plunge support agent. I have provided that link below:
https://plunge.com/pages/schedule-a-support-call
The 'lag-time' of one week is atypical and do apologize for that being what you experienced when attempting to schedule.
I do see that our repairs manager Brian was able to connect with you, confirm that your unit is now operating well and get this resolved for you.
I do hope that this helped improved your experience and give you the real-time responses you deserve.
Please let us know if we are ever able to assist further, Dan.
-Plunge Customer Support
Gio was prompt and professional and was…
Gio was prompt and professional and was even in direct contact with Plunge to help get the fix done asap. very knowledgeable and great to work with!
9 February 2026
Unprompted review
Reply from Plunge
Hi Richard,
I am so glad to hear that Gio was able to assist you and was knowledgeable and great to work with!
Your feedback is extremely helpful and appreciated and has been relayed to Gio, also!
Please let us know if we can ever assist further in any capacity.
-Plunge Customer Support
Cold plunging is great! Plunge the product is less so.
I purchased a Plunge All In summer of 2024. It’s been broken for various reasons more than half the time. Now that the primary warranty is expired and I am onto the extended, it continues to have leaks. For a device that is supposed to reduce stress and add health, it is a complete failure. I’ve lost count on how many service visits and repairs the tub has had. A conservative guess puts it at 10. Do not buy from this company. If you really want this tub, there are a few others that seem to sell a near identical version. Maybe try one and save yourself some money. It’s likely just a bad design customers are stuck with.
9 February 2026
Unprompted review
Reply from Plunge
Hi Cyrus,
I do see some of your previous tickets with us. I am sorry that your unit did experience leaks from the filter housing area which we have since replaced.
Our filter housings have gone under extensive remodels and we have had new models in the field since the end of last summer.
This new design has provided great results for our customers for anyone that had experienced any filter housing issues previously.
We do hope we can assist further however needed and I have provided resources below to do so:
https://plunge.com/pages/contact
We are here to help in any capacity we can.
-Plunge Customer Support
I am surprised how poorly insulated the…
I am surprised how poorly insulated the Plunge is. I would have expected the undersides to be sprayed with insulating foam. The tub uses a ton of energy and produces a lot if heat within our spa space. Should have considered a unit with remote compressor vs integrated.
8 February 2026
Reply from Plunge
This post is being flagged for incorrect and misleading information.
Highly Recommend
Plunge has been a great product and a great company to work with.
2 February 2026
Unprompted review
Reply from Plunge
Hi David,
Thank you so much for that supportive review. Plunge is dedicated to helping customers recover, and truly be the best versions of themselves, all while striving for excellence across our organization.
Thanks again David and please do not hesitate to reach out if anything is ever needed.
-Plunge Customer Support
The plunge team is very responsive and…
The plunge team is very responsive and dedicated to creating a great experience. We love our Sauna and cold plunge.
6 February 2026
Unprompted review
Reply from Plunge
Hi Jonathan,
Thank you so much for that kind review. We have a dedicated team that is here to assist with anything you ever need for both your cold plunge and sauna.
Thanks again and happy plunging!
-Plunge Customer Support
Great Support once a Manager became involved!
I was having difficulty communicating with the team and after multiple calls and emails with the support team I was finally put in touch with a Manager, Brian Shannon. As soon as Brian took over my case, the issue was resolved relatively quickly. Brian even followed up with me a week or two later to make sure I was satisfied. Additionally, he helped me with the Xcover team and seeking reimbursement for my warranty repair after the fact.
18 December 2025
Unprompted review
Reply from Plunge
Hi there,
We are so happy to hear that Brian was able to assist you in your warranty claim process and get everything situated for you.
Our amazing manager team helps assist in these specific instances. Along with the rest of our support team, we are here to assist if ever needed.
- Plunge Customer Support
Love my plunge and their support
Love my plunge and their support has been amazing! Just had a killer call with Jonathan Lopez, he went above and beyond to help me get things taken care of!
4 February 2026
Unprompted review
Reply from Plunge
Hi Josh,
Wow, thank you so much for such a positive review!
Jonathan is an amazing Plunge representative and glad he set you up with such a great call and assistance!
Please let us know if we can ever assist further, Josh!
-Plunge Customer Support
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