Plunge Reviews 462

TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Evaluating 371 reviews, reviewers had a great experience with this company. Customers frequently highlight the staff for their exceptional helpfulness and positive demeanor, making interactions pleasant and productive. Many people appreciate the personalized and understanding approach of the customer service team, often describing it as excellent and responsive. Reviewers are particularly impressed with the quick response times and the smooth overall experience, noting that the company often goes above and beyond expectations. However, some customers also noted significant issues with product reliability, experiencing frequent malfunctions and a need for repairs, with some products breaking down multiple times within a short period. There were also concerns regarding customer service, with some people reporting slow response times, difficulty reaching support, and a perceived lack of clear instructions or effective solutions for product issues.

What people talk about most

Product

Clients share ambiguous opinions on product. Many customers express satisfaction, highlighting the product's... See more

Customer service

Reviewers mention ambiguous feedback about customer service. Many customers express significant frustration,... See more

Quality

Customers had ambiguous experiences with quality. While some reviewers praise the craftsmanship, durability,... See more

Service

Reviewers highlight ambiguous aspects of service, with many expressing significant frustration over poor... See more

Staff

People report positive experiences with staff. Customers frequently praise the helpfulness and responsiveness... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Hi Mike & Ryan, 5 stars would have been my rating if only when you unselect the shipping insurance it stays unselected. Also no military discount offered. Not expected, but always appreciated whe... See more

Company replied

Rated 4 out of 5 stars

Ordering was easy and your people helped me change shipping address which was appreciated. Making appointment for a call was different. It was a delay in me relaying my desire for a change in the... See more

Company replied

Rated 4 out of 5 stars

The guy talked to by text and set up my invoice and made purchase simple. The downside is the shipping of the plunge itself does seem to be slow.

Company replied

Rated 4 out of 5 stars

Prompt shipment was a selling point. Seeing a sauna in person was problematic even in the Seattle area, so i can’t give it five stars.

Company replied


Company details

  1. Wellness Program
  2. Fitness Equipment Store
  3. Sauna
  4. Spa and Health Club

Written by the company

At Plunge, we’re on a mission to help people unlock greater resilience, faster recovery, and sharper mental clarity. Through our high-performance cold plunges and saunas, paired with the #1 contrast therapy app, expert guidance, and our passionate member community, we aim to make the benefits of cold and heat immersion more accessible, effective, and enjoyable for all.


Contact info

3.8

Great

TrustScore 4 out of 5

462 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 94% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Best tub on the market!

I researched a lot of companies with plunge tubs and decided on Plunge due to their being clearly the best product on the market but also their exceptional offerings with warranty, white glove delivery, ease of navigating their website, great interest rates and their amazing customer service after I called to ask 101 questions. I swear I called 10 times and each time the rep was so patient with my questions. I purchased a tub and it delivered in about 10 days! The tub itself is perfection and everything they claim it is. I couldn't be happier and am now waiting for their next sale to get a sauna!

30 March 2026
Unprompted review
Plunge logo

Reply from Plunge

Thanks for the shout-out, It’s awesome to have you in the Plunge family. We’re thrilled that the unit is living up to the hype for you
Happy Plunging!

Rated 5 out of 5 stars

I love my Plunge and use it all the time!

I absolutely love my cold Plunge and use it everyday. A few issues I had where I ordered my Plunge back in October of 2024 though. When my order was delivered, both my tub and chiller were incorrect. Within the next year and a half, I went through 4 chillers. However, I give credit where credit is due that Plunge's customer support helped me out and made sure everything was taken care of.

1 April 2026
Unprompted review
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Reply from Plunge

Thank you so much for taking the time to share your experience with us! Our team works hard to ensure every customer has a great experience, and your feedback truly makes our day.

Happy plunging!

Rated 1 out of 5 stars
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Reply from Plunge

Thank you for the shout-out! We are so glad I could help get you back into the water quickly. Reviews like this keep our team fired up to provide the best service possible.

Enjoy the cold, and don't hesitate to reach out if you have more questions!

Rated 5 out of 5 stars

Perfect for a Florida Backyard

I've had the Plunge All In for almost a year now and can't imagine going back. I used to do ice baths 2-3x per month after a hard workout and loved the recovery benefits, but every time it felt like a mini mission setting it up.

The process is so seamless with the Plunge that my wife and I use it several times each week. I thought we would use it just for recovering from workouts, but its surprisingly refreshing in the relentless South Florida heat.

We're all spending more time outside enjoying our backyard and our 3 boys (9, 6, and 3) even love hopping in it.

27 March 2026
Unprompted review
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Reply from Plunge

Thank you, Andrew, for your kind words! We are happy to have you and your family plungers for life!

Happy Plunging

Rated 5 out of 5 stars

The plunge has been a must for my daily…

The plunge has been a must for my daily routine. If you’re thinking about getting one…. Do it.

Customer service has been fantastic and helpful throughout the whole process.

26 March 2026
Unprompted review
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Reply from Plunge

Thank you for the kind review, Payne! I’m so glad I could help get you back into the water quickly. Reviews like this keep our team fired up to provide the best service possible.

Happy Plunging!

Rated 5 out of 5 stars

We love our Plunge

We love our Plunge, and when we needed help from customer support, they were quick and very responsive. They helped us with great solutions and were kind!

25 March 2026
Unprompted review
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Reply from Plunge

Thank you for the kind words Ryan! We’re committed to being here for you every step of the way.

Thanks for being such an awesome part of the Plunge community!

Rated 5 out of 5 stars

Had a small issue with the door and I…

Had a small issue with the door and I contacted Plunge. The response was immediate and the service was above what I expected!
I feel good about the company and I recommend with confidence!
Thanks Plunge!!!

25 March 2026
Unprompted review
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Reply from Plunge

Hi Carlos! Thank you for the review. We are always committed to keeping our customers first!

Stay Sweaty!

Rated 1 out of 5 stars

Buyers Beware

I placed my order on Wednesday, March 24, 2026, about four hours before the business closed, and shortly afterward learned from my doctor at the Department of Veterans Affairs that a cold plunge was medically unsafe for me due to multiple surgeries and ongoing complications. I called to cancel by 8:30 AM the next morning and spoke with Tammy, before the sales department opened, and was informed that the order fulfillment had NOT begun, yet I was still charged a 5% fee ($432).

As a 100% disabled veteran on a fixed income, this cost is significant.

This review has been submitted to multiple platforms, including Trustpilot, ComplaintsBoard, Reddit, and Sitejabber. I will also be contacting veteran organizations—including DAV, Wounded Warrior Project, and Paralyzed Veterans of America—as well as the Secretary of Veterans Affairs and the VA Patient Advocacy Office to share my experience.

23 March 2026
Unprompted review
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Reply from Plunge

Hello James,

Thank you for your feedback. While our published policies regarding cancellations are standard for all orders, we hear your concerns regarding your specific circumstances.

As of March 25th, we issued your full refund, and at that time, you stated you were happy with the outcome. We are glad we could reach a resolution that works for you and wish you the very best in your health journey.

Rated 5 out of 5 stars

I love my plunge All-In hot/cold

I love my plunge All-In hot/cold. I've had it for over a year now and use it daily. It has become a huge part of my daily routine and critical in my recovery from physical injuries.

I love the design and how flawlessly it functions. I love how I can change the temperature remotely via the app and how easy it is to maintain. We just added 2 new Plunge All-In's to our wellness center in Colfax California. Definitely a customer for life.

24 March 2026
Unprompted review
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Reply from Plunge

That is incredible to hear Jared! We’re so glad the Plunge is becoming a staple in your wellness routine. It’s stories like yours that keep us motivated to get the world cold!

Happy Plunging!

Rated 5 out of 5 stars

Choose Plunge!

Before choosing to invest in a plunge product, I tried a couple of my friend’s and researched the industry. I found that Plunge clearly stands out among the rest regarding quality and affordability. Their customer service is accessible and helpful. I have now owned a Plunge for two years and couldn’t be happier. Highly recommend to anyone looking.

23 March 2026
Unprompted review
Plunge logo

Reply from Plunge

Thank you for your review, Brandon. We are so happy to have you part of the cold plunge family!

Happy Plunging!

Rated 5 out of 5 stars

A Game-Changer for My Dad’s Daily Routine

My dad got a Plunge and it’s honestly been one of the best additions to his routine.

He’s in his 70s and has committed to using it every single morning for about five minutes. It’s become a non-negotiable part of his day—something he genuinely looks forward to. Since starting, he’s been more energized, staying active, and it’s clearly helping him maintain mobility and avoid injury.

For him, it’s not just a wellness trend—it’s turned into a real habit that’s making a difference day to day.

And selfishly, I love going over and using it when I visit. It’s incredibly refreshing and always leaves you feeling reset.

The design is clean, it’s easy to use, and it fits seamlessly into a daily routine. Would definitely recommend to anyone looking to build a simple, effective habit that actually sticks.

23 March 2026
Unprompted review
Plunge logo

Reply from Plunge

Thank you, Sam, for your kind words! We are thrilled to hear that your Dad is enjoying your Plunge. We're thrilled to have your Dad as part of our community.

Rated 1 out of 5 stars

Product malfunctions every few months

Product malfunctions every few months, already had multiple parts and an entire chiller replaced. When you email them with issues they are extremely responsive, but just give you an endless list of ways for you to try and repair it yourself. Spend thousands of dollars to try and perform your own repairs lol

22 March 2026
Unprompted review
Plunge logo

Reply from Plunge

Hi there,

I am sorry to hear you may have not gotten the assistance or help you need.

While I do not see an active case open for you, we are here to assist if needed.

https://plunge.com/pages/contact

-Plunge Customer Support

Rated 5 out of 5 stars

I have had a plunge for 3 years and…

I have had a plunge for 3 years and it’s exceeded my expectations. I hated the cold before hand and now I am a huge advocate for the plunge because of its unique temperature control, sleek modern design and organic cleaning chemicals.

19 March 2026
Unprompted review
Plunge logo

Reply from Plunge

Thank you so much for the shout-out! We’re so glad the Plunge is living up to the hype for you.

Rated 5 out of 5 stars

Outstanding Chiller, Equally Fantastic Customer Service

I really love my Plunge Pro Chiller with the Air tub. It’s been a great addition to my routine and makes cold plunging at home super easy. The whole setup feels high quality, looks great, and just makes the experience simple and convenient.

What’s also stood out to me is their customer support. The team has been responsive, helpful, and great to work with. That kind of support matters, and it’s made me feel even better about going with Plunge.

Overall, I’ve had a really positive experience with both the product and the company. I’d definitely recommend Plunge to anyone looking for a premium cold plunge setup.

19 March 2026
Unprompted review
Plunge logo

Reply from Plunge

Thank you so much for the kind words Peter! We take a lot of pride in our support here at Plunge, so hearing that we hit the mark for you really makes our day.

We’re always here if you need anything else. Happy plunging!

Rated 5 out of 5 stars

Plunge Devotee

I purchased my all-in Plunge in November 2024. I was initially concerned that my dedication to plunging would fade over time, like my cross-country ski machine, for example.

At the outset, I found daily usage difficult at 45 degrees for 4 minutes, but when I moved to 55 degrees at 4 minutes, I was hooked.

I’m in my seventies and I have found the boost to my mental clarity and the improved mobility of my joints (knees in particular) very useful. I play a fair amount of racquet sports and I find my daily plunge a key element in maintaining my game.

My devotion to my Plunge tub is such that I really miss my morning dip when I’m on vacation.

18 March 2026
Unprompted review
Plunge logo

Reply from Plunge

Thank you for the kind review Steve! It sounds like you’ve officially mastered the mental game. 🧊💪

Thanks for sharing the good vibes with us—keep crushing those cold sessions!

Rated 5 out of 5 stars

Thanks for the great experience and warranty

After HATING cold water until 12/31/2024, by a week later I ordered my Plunge Air and within a week have been Cold Plunging for 3-4 mins 300+ days a year and I love it. I couldn’t have done it without Plunge. They helped me when anything was unexpected and have honored their warranty to ensure uninterrupted refreshment. I recommend them to anyone serious about plunging — I dont know how I lived without my Plunge!

18 March 2026
Unprompted review
Plunge logo

Reply from Plunge

Thank you for trusting us with your first Plunge experience! We are happy to be part of this with you Robin!

Happy Plunging!

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