Our sales advisor Rachel Eardley was superbly accommodating and made the process incredibly simple. She was simply never too busy to help. Often providing clearer help and peace of mind than any ot... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Dealing with managing agents can be mixed, but Plumblife has been better than most we've experienced. The real difference though was having Jim onsite as the go to person to sort issues and be on top... See more
Company replied
I’ve had a great experience with Plumlife. The communication from the team was great, I was always updated on what was going on. On completion I have received was very helpful information to help me s... See more
Company replied
As a first-time homebuyer, I was nervous about the process, but Plumlife made everything easy to understand. They were patient, explained every step clearly, and always took the time to answer my ques... See more
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Company details
Written by the company
For over 20 years, our multi-award winning teams have been helping first-time buyers with affordable homeownership while also providing high facilities management and lettings services. As well as selling hundreds of properties a year, we manage over 6,000 homes and many communal locations too. As a Profit for Purpose organisation, our ‘People. Places. Purpose’ strapline isn’t just there for show, building and supporting great communities is at the heart of what we do. We're also proud to have recently introduced Plumlife Move, our Shared Ownership resale agency that provides our customers with a hassle-free way to sell their homes.
Contact info
2A Derwent Ave, M21 7QP, Manchester, United Kingdom
- 0161 447 5050
- marketing@plumlife.co.uk
- plumlife.co.uk
3.9
Great
199 reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Quickly helped solve things around the…
Quickly helped solve things around the area I live in, thanks for listening
3 August 2022
Unprompted review
Reply from Plumlife Homes
We're so glad we could solve your issues for you and the space you live in. Thanks for taking the time out to leave this review, we appreciate it. Have a great day!
Helpful and friendly
I needed a flat fast so I could start work in Manchester. The Plumlife team got me moved in within days into the Chips building. Melanie and Edward were very helpful! Rent to buy scheme is something that should be done more to get young people on the property ladder.
6 September 2022
Unprompted review
Reply from Plumlife Homes
Hello,
Thanks for taking the time out your day to visit our Trust Pilot page and leave such a great review.
We're so glad to have helped you quickly find a flat in Manchester and we hope you settle down quickly in your new home and in your work.
We'll pass your feedback onto Melanie and Edward's manager too.
We also agree that the rent to buy scheme is a really positive one, we hope it benefits you as time goes on.
Thanks again!
Terrible company issues ongoing
Terrible company issues ongoing the only person I would give 10 out of 10 is Orville Bruce he is the only one who has responded to my enquiries in an efficient manner thanks Orville
31 August 2022
Reply from Plumlife Homes
Hello, thank you for taking the time out of your day to leave this review. First of all, we're really glad that Orville has been helping you through the process. As with all of us, he always wants to make sure he's doing the best for all customers.
In regards to your ongoing issues, we've taken a look and we understand how frustrating the wait can be. Unfortunately, your current wait is down to another organisation and out of our control, we're sorry if this is reflecting badly on Plumlife. We are going to do our best to work with the other organisation and try and speed this process up for you.
Thank you and if you need anything else at all, please get in touch - Orville would love to continue helping you!
Great response and clear answers to the…
Great response and clear answers to the queries asked.
30 August 2022
Reply from Plumlife Homes
Hi Ratish, thank you for taking the time to leave feedback for us. We're glad we could resolve all of your queries. If there's anything else you ever need, you know where we are! Have a great day.
My experience of moving into my new…
My experience of moving into my new home in Lytham with Plumlife was a very positive one.
Laura from the Manchester office was always very helpful and worked very hard on my behalf to get me into my new house.
I would recommend anyone to use Plumlife and my experience was a good one from start to finish
30 August 2022
Unprompted review
Reply from Plumlife Homes
Hi Mark, thank you for leaving this review and we're so glad to hear that your experience of moving to Lytham through Plumlife was positive! We hope you've settled into your new home?
It's great to hear how helpful Laura was too, we'll make sure to pass this fantastic comment to her and her manager.
Have a great day!
My new home
I am really happy I got my shared ownership home through Plumlife. From start to finish I cannot fault them and Kelly was amazing throughout. I had no idea what I was doing and she talked me through the whole process. She kept me informed about what was going on and if I had any questions she always responded quickly and would go out of her way to resolve any issues. When I moved in she had a bag of goodies to welcome me into my new home and I felt she was as truly excited for me as I was. I love my new home and I cannot thank Kelly and Plumlife enough. I would definitely recommend them.
23 August 2022
Reply from Plumlife Homes
Hi,
Thank you so much for taking the time out of your day to share your story, it always puts a smile on our face when we hear of someone who has been excited about their new home and is now loving it!
We're really glad to hear that Kelly was able to help you through this journey too, we know it can be a stressful process buying a home. We'll make sure this comment is passed to Kelly and her manager.
If you need anything else, please get in touch with us and I'm sure Kelly would love to help you again!
Sale Of a shared ownership
Great chat about selling my shared ownership home. The guy on the call was helpful, polite and knowledgeable.
22 August 2022
Reply from Plumlife Homes
Hello, thank you so much for taking the time to leave this review. We're really glad to hear you had a positive chat and we'll pass this comment onto the manager of the team. If you do decide to sell your shared ownership property, we hope to be able to help you through the process. Have a great day!
Hi I am currently remortgaging my…
Hi I am currently remortgaging my shared equity property! As I’m on a interest only mortgage at 7% interest! So want to go onto a affordable repayment mortgage at 3.5 %
Yvonne Unwin has been very helpful to me nothing is too much trouble. She has provided me with excellent customer service. She has gone well above and beyond the extra mile. She got me permission from homes England for me to remortgage for another 24 years. As I’m paranoid schizophrenic on a community treatment order because of my disability I was in hospural most months of the year so couldn’t work. So could only afford interest only mortgage. So yvonne understood my situation and asked homes England if they would approve me staying in my house. They said yes! so I’m very happy I can stay in my house. Yvonne’s help has changed my life I thought I’d have to move into a rented flat so because of Yvonne’s kindness I can stay in my house for another 24 years!
Thank you for everything yvonne and plum life you’ve been very kind to me and I do appreciate all your help! I feel very lucky
Best wishes
Zoe smith
22 August 2022
Reply from Plumlife Homes
Hi Zoe,
Firstly, thank you so much for taking the time out of your day to share your story and leaving this feedback.
We're really glad to hear that Yvonne was able to help you through this process. We'll make sure this comment is passed to Yvonne and her manager.
If there is anything else you need assistance with with your process, please let us know! Thank you.
Reply from Plumlife Homes
Thank you Sophie for taking the time to leave this great review, we'll make sure to pass this onto the team!
Nothing but good things to say!
Nothing but good things to say about Plumlife Homes. They were are landlord for 7 years and we were just left to get on with it which was great! If an issue ever did arise then it was sorted speedily and professionally. Even the Staircasing process was made very silmple by Fran, providing us with all the information and contacts we needed! Very happy customer.
18 August 2022
Reply from Plumlife Homes
Thank you Mr. Smith for taking the time to leave us this positive feedback, it means a lot! We'll make sure to pass your comment onto Fran and her team too.
Fantastic service with company so…
Fantastic service with company so looking forward moving soon recommend this company , fran clayton
18 August 2022
Reply from Plumlife Homes
Thank you Mr Sheerin for taking the time out of your day to leave this wonderful feedback. We're glad you had a good experience with Fran, we'll pass that onto the team!
This set of clowns shouldn't be…
This set of clowns shouldn't be operating and taking money off people for a shocking serive which they cliam to offer , can not get in phone contact with them or even have a reply to a complaint, which they say one day and a clown will contact you , please people, don't buy a house with anything to do with this lot , you are wasting your money because the lease which you both sign up is nothing but toilet paper , had to give one star cause it wouldn't let me continue, theses clowns need shouting down
16 August 2022
Unprompted review
Reply from Plumlife Homes
Hi Geoff,
Thank you for taking the time to leave feedback about Plumlife. While we're sorry to read this review, we really appreciate your comments.
First of all, our apologies if you are currently waiting for a response to a complaint. If you could please forward your complaint to marketing@plumlife.co.uk, we will pass this onto the relevant team and ask them to reach out to you to discuss.
We've taken a look at your account and can see our team have tried to assist with your complaints where possible. We are absolutely here to discuss any further issues and we will do our best to assist you.
Thank you.
One star because that is the least you…
One star because that is the least you can rate..absolutely shambolic, diabolical, ignorant, arrogant and pathetic service (I could write more) but what's the point- this is on their website: "Plumlife is proud to be a profit-for-purpose organisation"- what does that even mean!- isn't every organisation profit for purpose??..anyway, if you can avoid- avoid..they are very,very unhelpful and an embarrassment to the Housing sector
19 July 2022
Unprompted review
Reply from Plumlife Homes
Hello, while we are very disappointed to read your feedback, we are extremely grateful that you have taken the time to write this. We would appreciate the opportunity to try and resolve your problem, could you please get in touch and tell us more about what the issue is? We'll then pass the complaint onto the right member of the team and ask for it to be investigated. If you would like to email this to marketing@plumlife.co.uk, we'd really appreciate it.
In regards to being profit-for-purpose, we are sorry if we haven't explained it on our website. It means that we re-invest our profits for social purpose, e.g. to support local community endeavours. We're proud to be unique in this way.
Diabolical
Only given one star as there is no option to leave zero. Diabolical. The worst experience of renting I’ve ever had. From a renter’s point of view, it’s a real shame that you can’t choose who manages the property that you rent. After I signed for the property, there was little to no communication from plumlife- not any of their employees. Emails never got responded to and they indefinitely delayed the moving day with no real reason and no communication. Indefinitely uncontactable– they don’t respond to emails, never answer the phone, this company could not care less about it customers in any way shape or form. If there is a problem with your property – they do not want to know about it, and will avoid you like the plague. If you want an easy life, don’t choose to manage or rent a property through plum life.
28 June 2022
Unprompted review
Reply from Plumlife Homes
Hi,
Thank you for taking the time to write this feedback and we are extremely sorry to hear about your experience.
We'd love the chance to find out more about what went wrong, so we can look at making changes and ensuring all of your issues are resolved.
Could I please ask you to email us more information? One of your team will respond to you asap. You can find out the best ways to contact us here: https://www.plumlife.co.uk/contact-us
Thank you.
Management company for my building (aka…
Management company for my building (aka 'Great Places' which is basically the same company) for years.
Similar to previous posts. Terrible customer service. Consistently incompetent. Mis-calculated Service Charge bills and multiple calls/emails over several weeks to sort out even the simplest billing issue.
Recently moved out and was due a refund for a partial months service charge. Phoned them twice to tell them exactly when I was moving (in advance and after the move to confirm). Three weeks later still no refund AND they've also just taken today another months service charge from me but direct debit and I don't even live there anymore. Unbelievable! When I phoned them they haven't got a clue what's going on. It will probably take me weeks to get this back now. Not the first time something like this has happened. Their accounts department couldn't organise a p*ss up in a brewery.
Think carefully about renting or buying a place run by this lot, as you won't have a choice but to deal with them.
3 May 2022
Unprompted review
Reply from Plumlife Homes
Hi Tom,
First of all, our apologies it has taken a while to respond to you via Trustpilot, we are new to managing our page on this platform. Secondly, while we are very disappointed to read your feedback, we are extremely grateful that you have taken the time to write this.
Did your issues get resolved? If not, please do email more details to marketing@plumlife.co.uk and we will ensure all of your queries and complaints are passed onto the right team and investigated asap.
If you don't email, we will still ensure everything else you have said here is given as feedback to the appropriate teams so they can review it. We are sorry this was your experience, positive customer experience is very important to us.
I'll keep it simple
I'll keep it simple: would love to go to another management company!!!!!!!
11 March 2022
Unprompted review
Reply from Plumlife Homes
Hi, thank you for taking the time to leave this feedback, although we are sorry to read that you are unhappy with Plumlife's services.
If you could please get in contact with us to tell us more about what has gone wrong, we would appreciate the chance to investigate and resolve any issues. Our contact details are here: https://www.plumlife.co.uk/contact-us
Thanks so much.
POOR
I submitted the requested forms in January to allow me to sell my flat. I am still awaiting approval in March. When I phone up it is a young lad in training and I can't speak to anyone who can help as nobody answers the phone when he puts me through. The live chat on the website is a waste of time. Waiting to be connected to a member of the team for about half an hour then it times out. Does anybody actually work there!?!?!? Useless
9 March 2022
Unprompted review
Reply from Plumlife Homes
Hi Mr Hunt, thank you for taking the time to leave this feedback and apologies it has taken us some time to respond to you here.
We are really sorry to hear that you had a negative experience, although I have checked in your account and seen that your request was thankfully resolved.
In regards to you calling up and speaking to people in training, you were communicating with that team at a time when there were lots of new staff members. We are sorry for any inconvenience this caused. We're happy to say that the team has many more colleagues on board now that are fully trained and ready to help customers.
We are also sorry about any extended waiting periods you had on our live chat and over the phone. Sometimes our lines get very busy but we have worked hard so we can answer people's queries, as quickly as possible.
Total rip-off and terrible service to…
Total rip-off and terrible service to its customers. They take rent and charge monthly maintenance but deliver nothing for the money they charge. Our fees go up and up and the garden maintenance is never done but we pay thousands of pounds a year. Total con stay away from Plumlife!! The worst decision I ever made.
28 November 2021
Unprompted review
Reply from Plumlife Homes
Hi Simon,
Firstly, sorry for the delay in responding to you via Trustpilot. We are new to managing this platform.
Secondly, thank you so much for taking the time to write this feedback and we are extremely sorry to hear about your experience.
We'd love the chance to find out more about the garden maintenance and see how we can improve or assist you.
Could I please ask you to email us more information? One of your team will respond to you asap. You can find out the best ways to contact us here: https://www.plumlife.co.uk/contact-us
Thank you.
Not the best experience
Not the best experience, they require you to sell your house and show them paperwork, in order to reserve a plot, so in the end you could be without a house or a plot if not available!!!
Can't seem to work this ruling out, may be this is a gap which needs to be looked at and re-addressred, the houses are nice but if the local people who have been living there for all there lives, are unable to get a hands on these...Will need to speak to local council about these schemes!!!
20 August 2021
Unprompted review
1 star is too much
1 star is too much. Plumlife are so bad, no communication,can't speak to anyone , don't get back to you. If you raise a complaint they don't respond.
Staircasing shared ownership - don't be fooled by this.
Truly the worst company to deal with.
15 June 2021
Unprompted review
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