Plumlife Homes Reviews 

I have to agree with the sentiment to not fill out surveys before everything is satisfactory. First time buyer with shared ownership. I have no response for literally 2 weeks since I've moved in. No proper running hot water or heating. You can't phone them because you end up waiting hours, the chat is the same. The emergency line just cuts off. I called on a so called training day and was told to call back the next day. The builders just block my drive way everyday and I've not even been told I would subjected this and there isn't even a reason for doing it. The ventilation system is broken was told I need to keep this on and runs like a loud building site. So now I can't use the boost switches I got told some nonsense of someone needing to comeback and look at the motor and heard nothing. And to add insult to injury I don't even pay what I've been quoted for my direct debit as the building insurance went up on the 1st April without even being informed so great for my budget! All in all just been a terrible experience for me

Absolutely awful company for getting a response from, we and another 34 houses on The Chase have paid for 2 garden visits this month and 2 visits in March we had 1 visit in March and nothing since, the lawns are a absolute disgrace, this must amount to fraud taking money and then not doing any work for it,

Utterly disgraceful company. I'm paying £136 per month for so called maintenance/management. I've had water pouring into my flat when it rains for 9 days. I've emailed twice, made 6 phone calls, no answer. No
callback. So now no payment of maintenance.

Still not solved my problem it’s about 3 months, they send me email it’s not our responsibility they said.

We recently purchased our dream home at Calico Grove, Rochdale, through Plumlife Homes, and our experience was nothing short of fantastic. Rachel, our sales representative, was exceptional, guiding us through the process with expertise and enthusiasm. The team's prompt email replies and short call waiting times ensured we were always well-informed. The sales process was smooth, and we were kept up to date every step of the way. Our property at Calico Grove exceeded expectations in every aspect. Highly recommend Plumlife Homes for their professionalism and dedication to customer satisfaction.

The Marina and park at New Islington is always kept in a great clean condition. The caretaker Paul is so friendly and always really helpful.

Fran Clayton in Legal. We have just sold our Shared Ownership Home and cannot thank Fran Clayton enough for all the help she has given us. Nothing was ever a problem to her and her knowledge is exceptional. She is very accommodating etc etc . Again I would like to say Thank you Fran.

Paul the caretaker on new islington marina is so ace and incredibly helpful

Katy has been very, very helpful and I’m so grateful that she manages our residence. She’s always willing to listen and help. Thank you Katy.

Just wanted to take this opportunity to say thank you to Lisa Hughes.

I have lived at my property for over 10 years and in that time have gone through many Property Managers who have been less then competence in managing.

Lisa has been the only manager to resolve my reported repairs and complaints. Great communication and even a site visit (first one who has).

Just want to say Plumlife Home have been brilliant at liasing with various mortgage companies, housing association etc. This is mostly down to Rachel Eardley has gone above and beyond for me in a way that any new homeowner-to be could hope for.

Would 100% recommend based on the level of professionalism and service Rachel has consistenly given me throughout the whole process.

Jade our manager at Annesley Crt Monton is very helpful in all situations, whether it be an enquiry,repair, or query. Brilliant manager.

Plumlife, Keepmoat and Sheffield City Council signed contracts together when they built and managed homes in Sheffield. A tree came down years ago, and we've been complaining to Sheffield, Keepmoat and Plumlife ever since.

Keepmoat has failed to get an estate completed six years ago to adoptable standard, so Sheffield City Council cannot take it over. Plumlife are now kindly getting this sorted, albeit sadly a year after we first complained.

As a resident, experiences with Plumlife in the past have been varied, but I am very happy with Jade who takes care of our problems in a timely and professional manner.

Throughout the whole process Ian has been fantastic, very reassuring and supportive. He has made buying our first home easy and enjoyable and has always been on hand to answer any questions. We love our new home and would highly recommend Ian to everyone

Jim (maintenance) at Park Hill, Sheffield is amazing! We can’t sing his praises enough. Have lost count of the number of times he has gone above and beyond to help out, including helping my partner re-attach a cupboard door within our flat which is certainly not in his job description. Nothing is too much trouble and have often seen him stay past his finish time. It is clear to see he is a very busy man but he is always approachable (same can’t be said for some other members of staff), always has a smile on his face and considering the number of residents always seems to remember us.

He’s a real credit to an iconic building in Sheffield as well as to Great Places and Plum Life. Give the man a raise!

Ian Burns our sales advisor from Plumlife has been fantastic, with the completion period changing constantly (through no fault of plumlife) he was always keeping us updated, whenever I had a query or concern Ian would always respond to me promptly with an answer, and if he wasn't sure he would go out of his way to find out.

Thank you Ian, and Plumlife for making this completion and transition into our new home a lot less stressful :)

After moving into a Plumlife property in February I had issues with contacting the housing developer to sort a defect in the kitchen. I contacted Plumlife and Liam has gone above and beyond to resolve the issue after constant back and forth with the developer and me personally getting nowhere. Within days of contacting Liam he has this sorted and a technician was arranged to attend the address.

Very good communication throughout the process and always there to help when I had any questions that needed answers

Fantastic service from start to picking up keys. Excellent communication from the team especially Ian Burns who was supportive throughout the process. Ian went above and beyond not just with the development but assisting with solicitors and finance. Big big thank you for all your help Ian.
Beautifully finished homes. Really great experience. Took the stress out of moving. Could not recommend enough.