Daniel was on time did an excellent service a very nice young person Would highly recommended
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See what reviewers are saying
I call Friday morning . I wasn’t getting any heat from my split system. Got an appointment that same day, amazing. Technician phoned before he arrived. The Tech knew exactly the problem fixed it... See more
Company replied
Prompt, comprehensive heater service! Once again we are thrilled with Plum’s expertise, professionalism and attention to detail. We had our 7yo ducted heater serviced and the process was clearly expla... See more
Company replied
Technician rang to say he was on his way. Informed us on how the service on our Gas Ducted Heater was to be carried out and at the end of the service showed the photos of the components he replaced.... See more
Company replied
Company details
Written by the company
Plum Heating & Cooling - Your Premier Destination for Comprehensive HVAC Solutions. As Plum Trade Services, we are proud to offer a full range of heating, cooling, electrical, and hot water services. Our skilled technicians are experts in installation, maintenance, repairs, and servicing of all types of heating and cooling systems, including gas ducted heaters, air conditioners, evaporative coolers, ducted reverse cycle air conditioners, and multi-split systems. In addition to HVAC services, we also specialize in hot water system replacements and home electrical work, ensuring that we are your one-stop-shop for all your comfort needs. With friendly, reliable technicians, you can trust Plum to keep your home comfortable and safe.
Contact info
Unit 4, 22-30 Wallace Avenue, 3030, Point Cook VIC, Australia
- 03 8360 9622
- contact@plumheatcool.com.au
- plumheatcool.com.au
4.8
Excellent
279 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 month
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Returning customer
This is the second time we have used Plum Heating and cooling. They provide a very prompt service and Shaun was very helpful and professional in advising what we needed upon checking our heating system. Would definitely use them again
17 July 2023
Unprompted review
Reply from Plum Trade Services
Thank you for being a returning customer! We truly appreciate your continued trust in Plum Heating and Cooling. We're delighted to hear that you had a prompt and positive experience with Shaun. Our team strives to be helpful, professional, and attentive to your heating system needs. Your satisfaction is our top priority, and we look forward to assisting you again in the future. If there's anything else we can do for you, please don't hesitate to reach out. Thank you for choosing Plum Heating and Cooling once more!
Communication before the appointment…
Communication before the appointment was great.
Service was excellent.
14 July 2023
Unprompted review
Reply from Plum Trade Services
Thank you, Cathy, for your kind words! We're thrilled to know that you had a positive experience with our communication and service. We aim to keep our customers well-informed and provide excellent service every step of the way. If you have any further questions or need assistance in the future, please feel free to reach out to us. We truly appreciate your feedback and look forward to serving you again. Thank you for choosing Plum Heating and Cooling!
very perfessional service
14 July 2023
Unprompted review
Reply from Plum Trade Services
Hi Joan, thank you for your review! We're glad to hear that you received professional service from Plum Heating and Cooling. Providing our customers with top-notch and professional service is our priority, and we're delighted that we met your expectations. If there's anything else we can assist you with in the future, please don't hesitate to reach out. Thank you for choosing us!
Excellent service
I had my central ducted heating system serviced by Joshua today. He was punctual, polite and left no mess. He explained the findings clearly (with photos) and answered all my queries. Joshua even managed to fix the longstanding issue of insufficient heating coverage at ground level. I greatly appreciate his expertise, professionalism and friendly attitude. I highly recommend Plum Heating & Cooling and Joshua the technician!
14 July 2023
Unprompted review
Reply from Plum Trade Services
Hi V Ganesh, thank you so much for taking the time to share your experience with us! We're thrilled to hear that Joshua provided you with exceptional service during the maintenance of your central ducted heating system. Punctuality, politeness, and cleanliness are qualities we strive for in our technicians, and we're glad Joshua exceeded your expectations.
It's fantastic that Joshua's expertise and professionalism helped resolve the longstanding issue of insufficient heating coverage at ground level. Our goal is to ensure your comfort, and we're delighted that Joshua's efforts made a positive difference.
Your recommendation means a lot to us, and we truly appreciate your kind words. If you ever need any further assistance or have more questions, please don't hesitate to reach out. We're here to help, and we look forward to serving you again in the future. Have a fantastic day!
Reply from Plum Trade Services
Hello Michael! Thank you for the fantastic review! We're delighted to know that you had a great experience with our service. Our team takes pride in providing fast, efficient, and friendly service to all our valued customers. Your satisfaction is our top priority, and we're thrilled to hear that we could meet your expectations. If there's anything else we can assist you with or if you have any questions in the future, feel free to reach out. We're here to help. Thanks again for choosing Plum Heating and Cooling! We appreciate your support and trust in our services. Have a wonderful day!
I'm extremely pleased with Plum Heating…
I'm extremely pleased with Plum Heating and Cooling. They installed a heater in my home and provided exceptional service. Ben and his team were professional and efficient, and the customer service was outstanding. The heater itself is of top-notch quality and has greatly improved the comfort of my home. I highly recommend them for all your heating needs!
7 July 2023
Unprompted review
Reply from Plum Trade Services
Hello Saikat Mazumder! Thank you so much for sharing your experience with Plum Heating and Cooling. We're thrilled to hear that our team, led by Ben, provided exceptional service during the installation of your heater. Our priority is to ensure our customers' satisfaction and comfort, and it's wonderful to know that the heater has made a positive difference in your home. Your recommendation means a lot to us, and we're grateful for your kind words about our customer service and the quality of our products. If you ever need any further assistance or have any questions, don't hesitate to reach out. We're here to help anytime. Thanks again for choosing Plum Heating and Cooling!
Josh very professional
Josh demostrated a high level of expertise, his knowledge and ability to explain the scope of works and services was great. He was very professional and reliable. I would not hesitate to recommend your services to others.
13 July 2023
Unprompted review
Reply from Plum Trade Services
Hi Alex, thank you so much for your kind review! We're delighted to hear that Josh provided you with professional and knowledgeable service. Our team takes pride in ensuring our customers fully understand the scope of the work and are satisfied with the service we provide. Your recommendation means a lot to us, and we're grateful for your trust in our services. If you ever need any further assistance or have any questions, don't hesitate to reach out. We're here to help anytime. Thanks again for choosing Plum Heating and Cooling!
Came on time and completed work on time.
12 July 2023
Unprompted review
Reply from Plum Trade Services
Punctuality is a core value for us at Plum Heating and Cooling, SK. We value your time and aim to provide timely and efficient services. It's wonderful to know that our team arrived on time and completed the work within the expected timeframe. If there's anything else we can assist you with or if you have any other questions, please feel free to reach out. We appreciate your feedback and look forward to serving you again in the future. Thank you for choosing Plum Heating and Cooling!
Great communication and excellent service!
Great communication! Excellent service!
11 July 2023
Unprompted review
Reply from Plum Trade Services
Thank you for your review, Mahfuzul Haque! We pride ourselves on providing great communication and excellent service to our valued customers. It's wonderful to hear that you had a positive experience with us. We understand the importance of effective communication throughout the process, and we are glad that it met your expectations. If you have any further questions or require any additional assistance, please don't hesitate to reach out. We appreciate your feedback and support. Thank you for choosing Plum Heating and Cooling!
I am beyond happy about the replacement…
I am beyond happy about the replacement ducted heating unit that was installed in my house. From the quote to install I was treated with professionalism and courtesy. I would recommend them to anyone.
7 July 2023
Unprompted review
Reply from Plum Trade Services
Lyn Sciberras, we are thrilled to receive your positive review! Providing professionalism and courtesy throughout the process is something we strive for at Plum Heating and Cooling. We are glad to know that you are satisfied with the replacement ducted heating unit and would recommend us to others. Your recommendation means a lot to us, and we appreciate your kind words. If there's anything else we can assist you with or if you have any other inquiries, please feel free to contact us. Thank you for choosing Plum Heating and Cooling!
Heating service
We had josh out to fix and service our ducted heating system today. Excellent service and a very professional manor. He was very polite, helpful and took time explaining everything step by step. Highly recommend him and plum heating and cooling. We will be definitely be using them again in the future.
10 July 2023
Unprompted review
Reply from Plum Trade Services
Thank you for your fantastic review, Lance Campbell! We are thrilled to hear that you had an excellent service experience with Josh while fixing and servicing your ducted heating system. Providing professional and courteous service is what we strive for, and we are glad that Josh exceeded your expectations. Your recommendation means a lot to us, and we appreciate your kind words. We look forward to serving you again in the future. If there's anything else we can assist you with, please don't hesitate to reach out. Thank you for choosing Plum Heating and Cooling!
Daniel was fantastic
Daniel was fantastic! He showed up on time, explained what he was going to do and was extremely friendly and professional! Couldn’t have asked for a better technician to service our heater. Thank you
10 July 2023
Unprompted review
Reply from Plum Trade Services
Thank you for your kind words and positive review! We are thrilled to hear that Daniel provided you with fantastic service. Punctuality, professionalism, and clear communication are important aspects of our service, and we are glad that Daniel met your expectations. Your satisfaction is our top priority, and we appreciate your recognition of Daniel's expertise and friendly demeanor. If there's anything else we can assist you with, please don't hesitate to reach out. Thank you for choosing Plum Heating and Cooling!
On time very thorough technician
On time very thorough technician. Josh wash very lovely to deal with. Wouldn’t hesitate in calling him again,
7 July 2023
Unprompted review
Reply from Plum Trade Services
Leigh-Ann, thank you for your kind feedback! We strive to provide professional and punctual service, and we're glad that Josh delivered on those aspects during his visit. Your satisfaction is our priority, and we appreciate your recognition of Josh's thoroughness and pleasant demeanor. If there's anything else we can assist you with, please feel free to contact us. We appreciate your support and look forward to being of service to you again in the future. Thank you for choosing Plum Heating and Cooling!
great and friendly service and always…
great and friendly service and always on time
5 July 2023
Unprompted review
Reply from Plum Trade Services
Thank you for your positive feedback, Bettysue! We're delighted to hear that you had a great experience with our service. Providing friendly and timely service is important to us, and we're glad that we met your expectations. Your satisfaction is our priority, and we appreciate your kind words. If you need any further assistance with your heating or cooling needs, please don't hesitate to reach out. We value your support and look forward to serving you again in the future. Thank you for choosing Plum Heating and Cooling!
Amazing people to deal with
Amazing people to deal with, from the time I rang the office to the installers. Couldn’t receive highly enough.
5 July 2023
Unprompted review
Reply from Plum Trade Services
Thank you, Lino, for your kind words! We're thrilled to hear that you had an amazing experience with our team, from your initial call to the installation. Providing exceptional customer service is our top priority, and we're glad that we met your expectations. Your satisfaction means a lot to us, and we appreciate your recommendation. If there's anything else we can assist you with, please don't hesitate to reach out. We value your support and look forward to serving you again in the future. Thank you for choosing Plum Heating and Cooling!
5 stars
Every dealing I have had with this company has been 5 star., from the office staff to the service staff and installation. Today service:Josh was polite, called to let me know what time he would be here and was thorough with the service, not rushed. Reasonable price. Would highly recommend.
5 July 2023
Unprompted review
Reply from Plum Trade Services
Thank you, JH, for your kind words and your 5-star review! We're thrilled to hear that you've had exceptional experiences with our company, from our office staff to our service staff and installation team. Providing top-notch customer service and delivering thorough and professional service is what we strive for. We're glad that Josh met your expectations and provided a detailed and attentive service. Your recommendation means a lot to us, and we appreciate your support. If there's anything else we can assist you with, please don't hesitate to reach out. Thank you for choosing Plum Heating and Cooling!
Excellent service with accurate update…
Excellent service with accurate update on the health of the system and action taken to remediate any issues identified. I would definitely recommend Plum trade services to anyone looking for quality service from experienced professionals at a reasonable price.
5 July 2023
Unprompted review
Reply from Plum Trade Services
Hi Osmond! Thank you so much for your wonderful review and recommendation. We're thrilled to hear that you received excellent service from our experienced professionals. It's great to know that we provided accurate updates on the health of your system and took prompt action to address any issues identified. Delivering quality service at a reasonable price is always our goal, and we appreciate your recognition. If you ever need assistance in the future or have any questions, please don't hesitate to reach out. We're here to help! Take care and have a fantastic day!
Brivis gas heater service
Had my Brivis gas heater serviced by Jim from Plum Services. Jim was on time, courteous and fully explained not only the service done but also the parts replaced. I would recommend him to anyone for their gas heater service.
4 July 2023
Unprompted review
Reply from Plum Trade Services
Hi Anwar D! Thank you so much for taking the time to leave us a review. We're thrilled to hear that Jim provided a fantastic service for your Brivis gas heater. Punctuality, courtesy, and clear explanations are all part of our commitment to customer satisfaction. We greatly appreciate your recommendation, and we'll be here to assist you or anyone you refer to us with their gas heater service needs. If you have any further questions or require any assistance, please don't hesitate to reach out. Stay warm and comfortable! 😊
Good service from Plum
Plum came today to fix my gas ducted heating. Good communication throughout on timing and price. Fixed with no difficulty or hassle, thoroughly recommend and will use again.
3 July 2023
Unprompted review
Reply from Plum Trade Services
Hi James! Thank you for sharing your experience with us. We're glad to hear that you received good service from our team. Effective communication is important to us, so we're pleased to know that we kept you informed about timing and price throughout the process. It's fantastic that the issue with your gas ducted heating was resolved without any difficulty or hassle. We appreciate your recommendation and look forward to serving you again in the future. If you have any further questions or need assistance, please feel free to reach out. Have a wonderful day!
Plum employ excellent people
Plum know how to employ people who are good communicators and listeners. Today we had a visit from Lachlan who was so patient and efficient with his diagnosis of our problem. I’ve had a number of split systems installed by Plum and they are always a pleasure to deal with and get the job done quickly. I wouldn’t go anywhere else for Aircon installation.
3 July 2023
Unprompted review
Reply from Plum Trade Services
Hi James! Thank you for your kind words and for choosing Plum Heating And Cooling for your gas ducted heating repair. We're glad to hear that our team provided good communication regarding timing and pricing, and that the issue was fixed without any difficulty or hassle. We appreciate your recommendation and look forward to serving you again in the future should you need any further assistance. If you have any questions or require any additional support, please feel free to reach out. Have a fantastic day! 😊
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