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Zeffa Online Limited - Plumbtap Reviews 1,481

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TrustScore 4.5 out of 5

4.5

Bathroom Remodeler
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Rated 5 out of 5 stars

Recently I purchased ECOSPA Hand Held Douche Bathroom Toilet Bidet Spray Kit Shattaf Metal Shut Off The product is amazing and you can feel the weight. I had a slight concern with one of the c... See more

Rated 5 out of 5 stars

I required new shower seals and foiund the website easy to navigate, but I did not realise that there would be so many differing styles and sizes. However each was clearly depicted, both photographica... See more

Rated 5 out of 5 stars

I wanted to renew shower seals and have used this company before. Went to their website and refreshed myself on correct measuring. Ordered the size I wanted. Website is clear. There is a bargain by... See more

Rated 5 out of 5 stars

Quick ordering process and speedy delivery. Wasn't sure what EcoSpa shower valve would be like, as never heard of them before. Product seems well made and operation is smooth. Quick to install and a g... See more

Company details

  1. Bathroom Remodeler

Information provided by various external sources

Plumbtap are a bathroom & kitchen retailer based in Wales, we offer top quality showers, taps & accessories at very competitive prices. The majority of our products are sourced directly from the manufacturer, cutting out the middleman so we are able to offer you high quality products at the most competitive prices, and we even despatch them to you for FREE!

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

1K reviews

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Rated 5 out of 5 stars

Good experience

Kept closely informed of despatch/delivery process. Goods arrived as promised. The communication was friendly but straightforward - none of the over the top stuff. Recommend.

24 January 2018
Unprompted review
Rated 5 out of 5 stars

Plumbtap supplied exactly what was …

Plumbtap supplied exactly what was ordered and the service was good, quality was exactly as advertised and delivery was on time. No hesitation about using Plumbtap for further bathroom spare parts.
Regards
AA.

22 January 2018
Unprompted review
Rated 1 out of 5 stars

expensive & rubbish

Bought an expensive thermostatic shower valve in Nov2016, installed in Feb 2017, started getting very stiff after only one month, contacted them, told me no worries we will replace under warranty if any problems develop, contact again in in Nov 2017, apparently they didn't receive email, chased up again in beginning of Jan 2018, now telling me sorry warranty has now expired it is only one year for moving parts, despite them advertising a 5 year peace of mind guarantee. As I only found out recently, the small print right down bottom does actually say only one year so beware! Their business model is to deceive customers rather than keep them happy.

19 January 2018
Unprompted review
Zeffa Online Limited - Plumbtap logo

Reply from Zeffa Online Limited - Plumbtap

Unfortunately customer contacted us considerably outside of the warranty time. We can confirm the customer did not contact us until Jan 2018 and the item was purchased in November 2016.

The item was supplied with a one year warranty as advertised. We responded to all emails within one working day and explained this to the customer in full.

If the item was within the warranty time we would have be more than happy to offer a suitable resolution. We can only apologise that the customer is unhappy.

Rated 5 out of 5 stars

Excellent service

Excellent service, I needed to buy a shower and they had the best price on the market. The delivery was very prompt and the customer service was very friendly when contacted for an enquiry.
Everything perfect, very happy with the experience.

19 January 2018
Unprompted review
Rated 5 out of 5 stars

Outstanding Customer Service

Prompt delivery of order. Unfortuantley our order had some damage which upon my reporting by email, the problem was handled very efficiently and without question.
SUPERB customer service.

13 January 2018
Unprompted review

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