Plug In Stations Reviews 

1,293
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 385 reviews, reviewers overwhelmingly had a truly great experience with this company. Customers frequently praise the engineering team for their exceptional professionalism, strict punctuality, and the remarkably neat, tidy installation process carried out at their homes. Consumers also highlight the helpful communication, friendly attitude, and clear instructions provided throughout the entire scheduling and fitting process. Some reviewers were not happy with the communication and customer service after unexpected scheduling issues or delays arose during their projects. A few people mentioned ongoing frustrations regarding unreturned phone calls, unanswered emails, and missing certificates following the successful completion of the physical work.

What people talk about most

Staff

Reviewers mention positive feedback about staff, noting that engineers arrive promptly, work efficiently, and... See more

User experience

People report positive experiences with user experience, highlighting smooth and professional interactions... See more

Product

Customers had ambiguous experiences with product, often praising the great range of chargers at competitive... See more

Customer service

Customers consistently note ambiguous experiences with customer service, as many reviewers highlight polite... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ethan was brilliant in what proved to be a more tricky job than anticipated. He was also extremely careful while drilling through a thick wall, containing water, electric and gas pipes, from restricte... See more

Company replied

Rated 5 out of 5 stars

Used plug in stations to fit an ev charger.easy to follow online tutorial just general questions &about 4 photos show meter box &where i want the charger sited.was given fitting date approx 2wks late... See more

Rated 5 out of 5 stars

A very efficient and professional service. Engineer arrived promptly in the morning and was very accommodating to arrange his work plan around us, as we prepared for work and school. Gave some helpful... See more

Company replied

Rated 5 out of 5 stars

From the first call, everyone was helpful and informative. The installer (Scott) arrived bang on time and gave us advice on where the cable would be best located Most of the cabling is now hidden a... See more


Company details

  1. Electric Vehicle Charging Station
  2. also in
  3. Electrical Installation Service

Written by the company

We help our clients Plug In everyday in the comfort of their homes or at their workplace by supplying and installing our partners EV chargepoints. We have a large qualified team of expert engineers that specialise in the install of electric chargepoints.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 73% of negative reviews

Typically replies within 1 month

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4.7

All reviews

(1,293)

369 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good from quotation to installation

A simple process to obtain a quotation and a reasonably short lead in period to the installation date. The engineer who attended site was very customer focussed and worked hard to ensure a neat and unobtrusive installation. The site was left tidy and help was given in setting up the app for the charger. An all-round good experience.

12 May 2026
Unprompted review
Rated 5 out of 5 stars

Helpful and professional

From initial discussion to final install it was seamless. Everyone was helpful and nothing was too much trouble.. our installer Andy arrived as agreed and completed the install in under 3 hours, he left everything neat and tidy and did a professional job.
Everything was explained before leaving.
In all i would certainly recommend to everyone.

11 May 2026
Unprompted review
Rated 5 out of 5 stars

Very efficient professional service

Very efficient service. A professional and experienced electrician visited and was extremely helpful—he clearly explained the process, assisted with installing the app, and set up the car for its first charge. Highly recommend.

7 May 2026
Unprompted review
Rated 3 out of 5 stars

CT clamp fitted incorrectly

The engineer, Andy, turned up on time and worked neatly. However he seemed to be in a rush to get away after installation and didn't fully check charger was working as it should. When he left I noticed it was only charging at half capacity, 3.5kw, even when on max charge. After numerous calls with Plug in and Ohme, and me troubleshooting as requested, it was found Andy had not placed the CT clamp correctly which was limiting the charge. Ohme talked me through how to correct this (had to wait over the weekend to Monday) and the charger is now working. Apparently it's a common error so please get your engineer to check your charger is working at full capacity before they leave. It's a real shame as other than that it would have been a good service. I did report to customer service before submitting this review so hopefully they will give their engineers further training in this point.

8 May 2026
Unprompted review
Rated 5 out of 5 stars

Recommended provider

Ordering and booking in the install was easy. Time was only 10 days or so from order to install. The engineer arrived on time, carried out the work quickly and efficiently and left everything in good order. I would highly recommend Plug In Stations.

7 May 2026
Unprompted review
Rated 5 out of 5 stars

Very good service

Very good service, Liam was very good and explained the set up and how to make the most out of the Ohme app.He then got me to put the car on charge to make sure everything was working OK. Thanks for the top Job Liam.

7 May 2026
Unprompted review
Rated 5 out of 5 stars

Good experience

Good experience. Whole process was fairly straight forward although did involve having to do the initial charger grant application our selves. This was explained in detail via an email from the company and did not prove too difficult a task. Install was very professional. Fitter did a great job and a very tidy installation. We had update on arrival time the day before which is appreciated. All in all a good service from start to finish.

1 May 2026
Unprompted review
Rated 5 out of 5 stars

Andy was nice and early

Andy was nice and early ! Very polite and well mannered gentleman who talked me through the process, also gave me a heads up when he needed to switch off the power to install the EV charger

30 April 2026
Unprompted review
Rated 5 out of 5 stars

Timely arrival

Timely arrival. Completed the job quickly and gave detailed titorial afterwards. Would highly recommend plug in

28 April 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service from start to finish

Excellent service from start to finish. I dealt with Rob from the sales team, very responsive, knowledgeable, and friendly. Everyone I dealt with was fantastic. Speedy service, installers were excellent, efficient and very helpful. What a fantastic company to work with.

28 April 2026
Unprompted review
Rated 5 out of 5 stars

Tidy and efficient!

Our installer was brilliant! So friendly and helpful. The installation was efficient and very neat and tidy. We are very impressed and look forward to using our charger! We will definitely recommend Plug in stations.

Thank you!

24 April 2026
Unprompted review

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