Plug In Stations Reviews 

The engineer who did the install was professional and competent. That's the only good thing about this experience.
I provided full property details with a video upfront. They issued a written quote based on all of it. On install day, the engineer said an additional 10 metres of cable was needed and I'd need to pay extra. Nothing about my property had changed since the quote was issued.
When I asked how they got the estimate so wrong, I got no proper explanation. I offered to meet them halfway on the additional cost. They refused and held the work hostage: pay in full or the install doesn't proceed. They had already rescheduled once and I had taken two days off work. No option to refuse without losing the install entirely.
The contrast is striking. Pre-sale: the sales person was responsive, available, eager to jump on calls. Post-sale on install day when problems arose: nowhere to be found, dismissive when reached. Still chasing the installation certificate.
Use Smart Home Charge, Octopus Energy Services, or EV Driver instead. The engineer who did my install deserves a better company to work for.

Jack P was brilliant and came up with lots of ideas and solutions to any problems or obstacles. He arrived on time and was very quick, thorough and professional. He also helped us find where the earth bonding for the Gas & Water supplies entered the property. Very Happy

Contact with the company was very good, they kept me informed of every step of the process. Engineer came on time and was very good at his job. Installation went without any hitch, very clean working, fast and professional. Even called the DNO to notify of the install and to request a visit to replace a failed component on my electric panel.
Very recommended and thank you 🙏🏿

I can highly recommend Steve and Stuart. They installed an Ohme car charger for me and were quick, knowledgeable, friendly, courteous and tidy.
Once installed, Steve took me through the charging process to ensure I knew what I was doing and the installation is very neat. All in all a very positive experience from a professional outfit.
10/10 🙌😊

Great service. Good price. The two lads who carried out the installation were very good. Clan and tidy, polite and helpful. Set up the App foe me and a good explanation of how it worked. Well done you guys

Steve and Stuart were fantastic, clean and tidy put the charger and cable exactly where I wanted it with no fuss. Highly recommended installer.

Steve and Stuart were great with in no time at all my ev charger was in, they explain everything to me, what they were doing and how everything worked after the work was complete. Great service

Did what he said he was going to do, and was pleasant with it! would recommend

Hugely professional and flexible with our requirements. Close contact through WhatsApp and on the phone following the completion of their online form, set the whole thing up over a bank holiday weekend and came out the following week to line up with the arrival of our car. Communication on the day of the install was exemplary, we were told an exact time and the installer arrived on the dot. Lewis was fantastic and highly professional doing a neat job without any issues. All working perfectly and received the installation certificate via email today.

The guy who came was quick and didnt make any mess and installed it in around 2 hours

Engineer did a great job. Initially the installation was booked for the following 10 days, however, there was a cancellation and it got installed much earlier.

Able to spread the costs to a few monthly payments is very handy as well.

Would recommend 100%

The installer arrived late and was unable to complete the installation. Afterward, there was no communication from the company regarding when the work would be finished, so I had to chase them for an update. I received no response until the day before the installer was due to return, which meant I had to take additional time off work.

I am writing to express my gratitude for Rebecca’s outstanding assistance during my application process. She walked me through every step with an immense amount of patience and professionalism. No matter how many questions I had, she took the time to make sure I felt supported and confident. She is a wonderful asset to your team!"

Communication and speed of services was excellent.
Instalation man was polite and left things tidy however he did drill hole from inside to outside which resulted in a big chunk of brick falling out .
This maybe a problem when my landlord inspects works.

I’ve been through the online quotation process twice. On both occasions I’ve requested a call back as I have questions that need answering. No call received. Why should I believe any order and installation process would be handled professionally?

Fast reliable service with a quality installation.

PlugIn-Stations failed to inform me that my confirmed EV charger installation would not be going ahead. I only discovered this on the installation day after taking time off work and contacting them myself.
I was then told that a site survey was required before installation could proceed, despite having already submitted all requested information and having received a confirmed installation date. No email or text message was sent to notify me of this change.
As a result, I wasted a day's leave, have been left without a home charger, and must continue relying on public charging facilities, which are significantly more expensive and far less convenient.
What made the experience even more frustrating was the customer service response. Rather than taking ownership of the issue or offering a meaningful explanation or solution, I was repeatedly given the same response and felt that my concerns were simply being dismissed.
This entire situation could have been avoided with proper communication and a more customer-focused approach.

Great communication and installation, very impressed!

It was all easy to arrange. The charger is neatly out of the way and smaller than I imagined. The man who fitted it was helpful and did a good job. Very pleased.

Firstly price was very reasonable and about £500 less than octopus was wanting to charge. The phone service was prompt and the engineer that came to fit the charger was fanatistc. Very knowledgeable, could show me how it worked and all the hints and tips of having an EV for the first time. Thoroughly recommend