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The largest stockist of agricultural grain cooling fans and storage products in the UK. The product range includes aeration spears, poly pedestals, and control panels with next-day delivery as standard.
Woodrolfe Road, Tollesbury, CM9 8RY, Maldon, United Kingdom
3.8
7 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Easy to deal with. clear communication and competitive pricing. Very pleased with our pedestals.
Reply from Plug&Cool
Hi Tim, thanks for the positive review. Let us know if there's anything we can help with in the future!
Awful service. Ordered airspear and fan on the 4th November which eventually arrived damaged on the 14th November after being told it had been dispatched on the 5th November. The company then told me they would send a replacement on the 14th November only to forget to "chase up the warehouse" and so after a month I've still not received a working airspear or fan
Reply from Plug&Cool
Thank you for the one-star review. Your experience by no means reflects the usual service we provide. Yes, your order did arrive late, and damaged, but that was the couriers fault, not ours. Once we ship items, unfortunately it is out of our hands but we do give tracking details and offer support when things go wrong. And then when you notified us of the damaged goods we immediately offered to send replacements free of charge. We accept there was a mix up between the sales team and the warehouse team but I'm sure you can understand that mistakes are made from time to time. Again, we apologised and got your free replacement order ready immediately to be shipped next day. We would like to thank you again for your custom and hope this doesn't deter you from using Plug&Cool in the future.
Reply from Plug&Cool
Thanks for the positive review!
Very happy with product we purchased good quality easy to use web site good delivery service
Reply from Plug&Cool
Hi Maria, thanks for the positive review!
Reply from Plug&Cool
Thanks for the positive review!
Well made and packed to arrive in perfect condition. Prompt delivery.
Reply from Plug&Cool
Thank you for the 5-star review, Jennifer!
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