Plotpackers Reviews 776

TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 220 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, knowledge, and positive attitudes, which greatly enhanced their holidays. Many people highlight the well-organized trips and diverse activities, appreciating the seamless service and overall user experience. However, some customers also noted issues with communication regarding dietary restrictions and trip inclusions, finding some itineraries lacked sufficient free time or were not as "jam-packed" with activities as expected. A few other people also felt that certain destinations could have been swapped for more appealing or safer alternatives, and there were isolated reports of a guide being unprofessional.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their guides for being knowledgeable,... See more

Holidays

Consumers find holidays to be positive, with many praising the well-planned itineraries, variety of... See more

Location

People report positive experiences with location, expressing satisfaction with the places visited and the... See more

Service

Clients share positive opinions on service, frequently highlighting the exceptional care and helpfulness of... See more

User experience

Reviewers express high satisfaction with the user experience. Many customers highlight the exceptional care... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I loved my time in Brazil - (second group) The beaches were amazing , Ilha Grande and Paraty and Rio were beautiful. Food was stunning and Mat our tour guide couldn't do enough and was attentive and... See more

Rated 5 out of 5 stars

I truly can’t put into words how incredible my trip to South Africa was. Our host, Samantha Casolaro, was the best host I could have ever asked for. She was not only kind, inclusive, and supportive, b... See more

Rated 5 out of 5 stars

Just finished the Colombia trip organised and run by plotpackers .we toured Medellín, Quatape , Salento , Cali and Bogota, enjoyed every minute of it . great trip.. got a really good insight and feel... See more

Rated 5 out of 5 stars

The whole trip was wonderful! From not having to worry about logistics (always a travel headache) to the most amazing sights, food and overall vibes! Cody and Ellie were incredible hosts, and they boo... See more



Contact info

4.8

Excellent

TrustScore 5 out of 5

776 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 85% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Costa rica with tourguide olman and lara

The trip to costa rica with olman and lara was amazing, everything was sorted out and if we had questions or anything else we could just ask and olman always knew the sulution. Olman itself is a very kind and funny tour guide, couldn’t Have gotten someone better Than him .
I would really reccomend plot packers for the people wanting to book a trip and especcialy olman and lara ofcourse

22 November 2025
Unprompted review
Rated 5 out of 5 stars

This grouptrip was amazing

This grouptrip was amazing! Our group was guided by Olman y Lara. They were fantastic and made you feel so welcoming. They showed us the most wonderful places and gave us a very safe travel! I highly recommend booking a grouptrip with Olman and Lara ❤️

2 December 2025
Unprompted review
Rated 5 out of 5 stars

Amazing CR trip

Went on this amazing group trip in Costa Rica. Our gides Lara and Olman were very kind and made sure everything was arranged well. We've explored a lot of beautiful places, went to nice local restaurants and had an amazing time.

2 December 2025
Unprompted review
Rated 5 out of 5 stars

The most amazing trip

The most amazing trip, Maudi and Jose were the best ! Always ready to answer any questions we had and made the trip unforgettable ❤️

16 November 2025
Unprompted review
Rated 5 out of 5 stars

The most amazing group travel experience!

I have just left the Plotpackers South Africa trip and it was the most amazing experience! The variety of activities available to us and the amount of places we got to visit in just 10 days was incredible. Our hosts Maudi and Daryl were so helpful and friendly and willing to answer all our questions. This was my first group trip but definitely will not be my last, I highly recommend plotpackers to anyone looking for a group trip.

6 November 2025
Unprompted review
Rated 5 out of 5 stars

Group trips are an amazing way to…

Group trips are an amazing way to travel as it’s the people who make the time feel so special!
India is ana incredible destination , and it was great to be able to see the highlights within this trip.
Thank you to our guide Arvind for sharing his knowledge and keeping us safe , and to Cody and Ellie for putting our group together ❤️

30 October 2025
Unprompted review
Rated 5 out of 5 stars

India trip Nov 2025

Massive thank you to Cody, Ellie & Arvind for making this trip incredible!!! We packed so much in to such a short amount of time & made some of the most amazing memories. Our guide Arvind was a legend and went above & beyond! I couldn’t recommend this trip more.

3 November 2025
Unprompted review
Rated 5 out of 5 stars

India Group Trip 2025

My India group trip with Cody and Ellie was such an unforgettable experience. Our guide Arvind was so amazing. From his knowledge, to his overall personality, he really was such a valuable person on this trip and there is no one i would rather have had guided our group.
It really is the people you meet who make travelling so fulfilling and Cody, Ellie and Arvind (along with the amazing people in my group) are a prime example of this.
It’s one chaotic week, but i wouldn’t have wanted it any other way and i couldn’t recommend it enough!

27 October 2025
Unprompted review
Rated 5 out of 5 stars

The best way to travel India

My trip to India with Plotpackers was absolutely unforgettable. Everything was perfectly organised, and our guide Arvind was incredibly knowledgeable. He went above and beyond to make sure every site was seen and every picture taken. Thank you to Ellie and Cody for bringing so much energy to our week. I can’t recommend Plotpackers (and Arvind!) highly enough!

27 October 2025
Unprompted review
Rated 5 out of 5 stars

Golden Memories from India’s Golden Triangle

Just back from an incredible eight-day adventure through India’s Golden Triangle with Plotpackers! 🇮🇳 We were so well looked after by our amazing guide Arvind, our brave driver, and ever-helpful assistant. It was a fast-paced whirlwind of colour, culture, and chaos. I came home and slept for 10 hours straight! But the memories… absolutely unforgettable. Thank you for an experience I’ll treasure forever. ☺️💛

17 October 2025
Unprompted review
Rated 5 out of 5 stars

India 2025

Arvind was an incredible guide. He shared lots of knowledge with us, and spent lots of his personal time chatting and laughing with us. He made sure he listened to us as a group, and accommodated our requests. Our trip was very full on, but unforgettable. Thank you Arvind!!!!!!!!!!!!!

17 October 2025
Unprompted review
Rated 5 out of 5 stars

Thank you Plotpackers! Thank you Tonia and Ru!

This Iceland trip was my first time visiting the country, as well as my first group tour with Plotpackers, and I would definitely consider them for another! Beautiful country, and our host Tonia and tour guide Ru were such a fun and amazing duo.

Tonia was so pleasant, patient and made sure everyone was comfortable and enjoying their experience. She even stepped in as a personal photographer sometimes to help us get the right shot! Coming from a travel influencer, her input was much appreciated!

Ru was well versed in all things Iceland! I appreciated his fun facts, his humor, and the fact that he even knew how to time the geysers! Most importantly, he was very kind, considerate, and accommodating to our needs and concerns, leaving no one behind or feeling left out.

I came on the trip with an injured ankle and foot, and worried about my ability to walk most of the tours. I honestly thought this would ruin my first experience in Iceland, dreaded missing out on quite a bit in case I needed to sit out on some things. Ru and Tonia both assured me if there was anything they could do to help, something as simple as slowing down the pace of the walks, or modifying where I'd have the best views at the waterfalls so I wouldn't have to walk too far, to just let them know. I appreciated that immensely, and for that reason, I'd not only travel with Plotpackers again, but I'd recommend them to anyone who will listen! Thank you Tonia and Ru!

3 October 2025
Unprompted review
Rated 5 out of 5 stars

Iceland trip was memorable

This was a first group tour I did and I was nervous about it because I didn't know what to expect. The organization of the guides Ru and Tonia made it easier, they answered all my questions before the trip started in a whats app chat that he made. Upon arriving to Iceland things were easier to navigate. Ru was a great guide and was knowledgeable about the history of Iceland. He was very helpful and made this experience great for me. Thanks to Tonia for allowing me to experience this when she posted it on her Instagram page @toniahope. Hope to travel with you guys soon on a next group trip. Thank you plotpackers for a great experience. For the price we paid we really got our money worth considering other tour groups are twice as much.

2 October 2025
Unprompted review
Rated 1 out of 5 stars

Mixed experience — Ru was excellent, but overall value and organisation need improvement

Our Iceland trip with Plotpackers had some memorable moments, and I’d like to start by thanking Ru, who was truly fantastic throughout friendly, organised, and always willing to help. His effort and positive attitude made a big difference to our experience.

However, there were several areas where the trip fell short of expectations given the cost (around £999). The accommodation was below the standard we anticipated small rooms and limited comfort and the tour organisation was inconsistent. For example, what we were told would be a private tour ended up being shared with other groups, which was disappointing and felt misleading.

The itinerary felt rushed, with only 3–4 days to cover a lot of activities, and at times it felt like more could have been done to ensure better pacing and value for money. Considering Iceland’s expense, I understand costs are high, but transparency about what’s included and the standard of accommodation and tours would help manage expectations.

Overall, Ru deserves recognition for his excellent support and care during the trip, he genuinely tried to make things right. But the company needs to improve communication, trip planning, and value for money to make future experiences live up to their promises

3 October 2025
Unprompted review
Plotpackers logo

Reply from Plotpackers

Hey,

Thank you so much for taking the time to share your feedback, and I’m really glad to hear you enjoyed your trip overall. It’s lovely to know that Ru had such a positive impact on your trip! He’ll be so pleased to hear your kind words, and I’ll make sure your comments are passed on to him.

I’m sorry to hear that some parts of the trip didn’t meet your expectations. The trip you joined is different from our budget option and includes twin-room accommodation, as stated when booking. As you mentioned, Iceland is a particularly expensive destination, and we always do our best to provide the best value possible while keeping the trip accessible.

I do understand your comments about feeling rushed as this is one of our shorter trips. Because of Iceland’s higher costs, we design the itinerary to include as many key highlights and experiences as possible within a short amount of time. All activities were included as described, and while we prioritise reducing our emissions as much as possible, some tours are shared rather than private, especially for smaller groups like yours. That said, we always try to strike the right balance between customer experience, sustainability, and affordability, and some of your experiences were private for this reason.

We’re always open to feedback, and I do appreciate you getting in touch to share your thoughts. If you’d like to discuss anything in more detail, please don’t hesitate to reach out to us at info@plotpackers.com

Plotpackers Team x

Rated 5 out of 5 stars

GREENLAND 10/10

I recently went on the Greenland trip and it was worth every penny!! As a solo traveller, without going on this trip, travelling to Greenland simply wouldn’t have been possible or affordable. Don’t be put off by the price as many bucket list activities and sights got ticked off on this trip. Cora was an amazing guide, very knowledgable as he grew up in the area and his mother even made us some traditional Greenlandic cake! We had one minor issue on the trip, but it was swiftly sorted by our plotpackers contact/representative so cannot fault them. This was my third trip with the company, and I’m sure I’ll be back for more in 2026

20 September 2025
Unprompted review
Rated 5 out of 5 stars

East Greenland trip

I had an amazing time with plotpackers in Tasiilaq, Greenland. I really enjoyed Greenland itself but Cora as a guide made it so much more special and fun! Thanks for everything 👌🏽

27 September 2025
Unprompted review
Rated 5 out of 5 stars

An Icelandic Dream Turned Reality

This was one of the most exciting, adventurous, and truly breathtaking trips I’ve ever taken. Traveling to Iceland felt like an unattainable dream, but thanks to Tonia (@toniahope_) and the incredible PlotPackers team, it became a reality that exceeded all expectations.

I was lucky to be paired with Ru, an extremely knowledgeable and engaging guide who brought so much energy, knowledge, and appreciation for the Icelandic culture, along with a lovely group of travelers. He was t(RU)ly the best guide ever.

From start to finish, I was encouraged to step outside my comfort zone. From plunging into icy waters at Secret Lagoon to climbing behind a waterfall. I have so many unforgettable memories!

Also, shoutout to our driver Josip - very punctual and filled with fun facts.

I can't wait to book another trip with Plotpackers. I had a remarkable time.

29 September 2025
Unprompted review
Rated 5 out of 5 stars

Amazing trip to East Greenland

I did an absolutely amazing trip with Plotpackers to Tasiilaq in Greenland. We did long hikes to the most amazing viewpoints and went on very cool boat tours and saw so many icebergs, whales and birds. Our local guide Cora from Arctic Dream was wonderful. He had grown up in the area and knew all the best spots! Truly a trip for outdoor & nature lovers. Unfortunately the direct flights to East Greenland might be cancelled in the future, but even with stopover, it will still be so worth it and you could add some nice days in the capital Nuuk.

27 September 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look