Really fast shipping! 5 gorgeous baby plants, but some of them were a little damaged (maybe got a bit cold as well), but it's normal after such a trip, and I believe they will be okay! Otherwise I wil... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I was happy with the products and the delivery was quick (even if I waited for it at home only to discover that it had been left over my letter box). The only thing i was disapointed with is that the... See more
Really pretty and unique plants. Love the description of every plant and what they need. Website has the perfect categories for searching plants. Delivery went super fast - from NL to IT on only 3 day... See more
Very great website, with the option to filter for pet friendly plants. Also, the shipping was done with so much care! I was a bit worried about ordering plants online, especially after the delivery se... See more
Company details
Information provided by various external sources
PLNTS.com is your one-stop shop for all plant related goodness. It’s a place to learn how to become the best possible plant parent and connect with other plant lovers throughout Europe.
Contact info
Netherlands
- support@plnts.com
- plnts.com
4.1
Great
22K reviews
Replied to 78% of negative reviews
Typically replies within 2 weeks
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I'm completely satisfied with the…
I'm completely satisfied with the quality of the plants. They were well packaged and arrived within three days.
The only thing that bothers me is that the plants aren't labeled. I also ordered a mystery box, and it bothers me that I couldn't clearly identify one of the plants.
11 March 2026
Unprompted review
excellent and fast service
12 March 2026
Unprompted review
Worse experience ever had
It was my biggest mistake ordering plants from this company. My order got totally changed and i recieved totally different plants then what i had ordered. I contacted the customer service where they accepted their mistake and asked me if i would be okay to get refund as discount code which i agreed then since 9 days i tried to contact them through the same channel and nobody is responding. Seems like they are on ignoring policy. I would not recommend anyone ordering from here as they will send you plants of their choice and then later on they will not listen to you and you only have one channel that is to write them everyday and they will keep ignoring you.
2 March 2026
Unprompted review
Smaller than expected and damaged
Plants smaller than expected and damaged during transport. Not sure it worth it to not go a physical shop...
3 March 2026
Unprompted review
Reply from PLNTS.com
Dear Ulysse,
Thank you for sharing your feedback. We’re sorry to hear that the plants did not meet your expectations and were damaged during transport.
We’ve now been able to resolve the matter and hope that you are satisfied with the outcome. Your feedback is important to us, and we’ll use it to continue improving our packaging and service.
We hope to have the opportunity to provide you with a better experience in the future.
Kind regards,
Your PLNTS Team
I am an happy customer for years
I am an happy customer for years. The plants are always in great health, even the sustainability box ones. Only thing I miss is the old boxes design, I always chuckled when I was getting one.
6 March 2026
Unprompted review
Struggled to receive it and one broken vase 🥲
Out of the brt delivery that was a bit uncomfortable since they to deliver the purchase they had to call during my working days, consequently not being able to answer meant postponing the pick up of the plants. In total I purchased two plants; Sterelizia was completely fine but Monstera was with folds and vase damaged.
17 February 2026
Unprompted review
Repeat customer
This was the 4th or 5th time I have bought from Plnts and again a great service. All products and plants ordered on or before indicated delivery date in perfect order. Shall continue to use them.
6 March 2026
Unprompted review
Reply from PLNTS.com
Hi Angela,
Wow, the 4th or 5th time already! Thank you so much for your continued trust in PLNTS, Angela. It makes us incredibly happy to hear that we met your expectations once again and that everything arrived in perfect order. That is exactly what we strive for! We are already looking forward to surprising you with something beautiful in your next order! ✨
Kind regards,
Team PLNTS 🌿
Horrible
Horrible. 2 of the plants arrived infested by parasites and they refused to refund me with all the possible (and ridiculous) excuses. The other 2 plants were also in bad conditions with broken and black leaves. Unbelievable and shocking experience with this people. Stay away from this company: they will deny the evidence and never refund you. The quality of the plants I received is that of those plants you can find in a dumpster, same for the customer care. Shame I can not post pictures in here!
2 March 2026
Unprompted review
Reply from PLNTS.com
I am incredibly sorry to read that you have had such a shocking experience with your order. It is unacceptable for us that plants arrive in such a condition, and I fully understand your frustration regarding the handling by our customer service team. It is definitely not our intention to ignore evidence of damage or offer excuses when the quality is so far below our standards.
I would like to take this up again very seriously and with priority, as this is not the service we want to offer at PLNTS. Could you please send an email to support@plnts.com with your order number and photos of the plants as they arrived? I will personally ensure your case is reviewed again and critically to reach a fair solution.
Once again, our sincere apologies for this very disappointing experience.
Kind regards,
Emma of PLNTS 💚
Sadly not recommended
Ordered two plants from plnts.com—they arrived quickly, which was great. However, one plant was in good condition, while the other had yellowing leaves and white dots that look like a sign of pest infestation. I contacted customer support via website chat, but received no response. Won't order here again.
Edit: After getting back on the offer of PLNTS, sending an email, adding pictures, describing the problem, I got a standard mail to see their Q&A on sick plants and send in more pictures. At this point it got too time consuming and inconvenient to waste any more energy on. Taking it as a lesson to not order again.
27 February 2026
Unprompted review
Reply from PLNTS.com
Dear Phillip,
Thank you for sharing your experience. It is great to hear that the delivery was quick, but I am very sorry to read that one of your plants was in such poor condition upon arrival. It is very frustrating that you didn't receive a response via our chat; that is definitely not how we want to operate, and I fully understand your decision not to order from us again after this experience.
However, I would really like to make this right for you and find a suitable solution for the plant that wasn't up to standard. Could you please send an email to support@plnts.com with your order number and a photo of the plant showing the white dots and yellowing leaves? I will personally follow up on this immediately to get it resolved for you.
Once again, our apologies for the lack of response via the chat.
Kind regards,
Team PLNTS 🌱
Fantastic!
18 February 2026
Reply from PLNTS.com
Thank you so much! We’re happy to hear everything was fantastic.
Warm regards,
Team PLNTS
Used to be great - still very decent
Used to be great. Seems like the hype took a toll on them because the customer care and the overall quality of their product decreased. Anyway, one of the most accessible plant sellers in EU. Good job
2 February 2026
Unprompted review
Reply from PLNTS.com
Thank you for your honest feedback. We’re sorry to hear that your recent experience didn’t fully meet your expectations. We truly value feedback like yours, as it helps us improve both our quality and customer care.
We appreciate your continued support and hope to provide you with a better experience in the future.
Warm regards,
Team PLNTS
Damaged plants and disappointing resolution
I ordered several plants for over €250 and, unfortunately, some of them arrived in very poor condition. They were damaged, with falling leaves and clear signs of transport stress (the box was re-taped by a courier and placed on the side). They looked far from what was presented on the website and unlikely to recover.
I contacted support straight away and shared photos. Communication was polite, however the only solution offered was a partial discount code for a future purchase instead of a proper issue resolution. Moreover, I was asked to contact in 2 weeks if the problem remains (so it would be easier to blame me for dead plants).
The response “only a few leaves are damaged and the plants otherwise appear healthy,” when one of the plants arrived completely damaged, felt dismissive and didn’t reflect the actual situation.
Based on this experience, I’d recommend choosing a service that shows more care for both their customers and the plants they sell.
26 February 2026
Unprompted review
Reply from PLNTS.com
Dag Ania,
Wat ontzettend jammer en frustrerend om te lezen dat je bestelling van meer dan €250 in zo’n slechte staat is aangekomen. Het is absoluut niet de bedoeling dat je planten ontvangt die er niet uitzien zoals gepresenteerd, en ik begrijp je teleurstelling over de afhandeling door onze klantenservice dan ook volledig. Het voelt heel begrijpelijk dat je de voorgestelde oplossing als afwijzend hebt ervaren in plaats van als een reële tegemoetkoming voor de schade.
Dit is niet de kwaliteit en de service waar we bij PLNTS voor willen staan. Ik wil dit graag direct voor je heropenen en op een betere manier naar kijken, want een klant die zoveel vertrouwen in ons stelt met een aanzienlijke bestelling, verdient een betere oplossing dan dit.
Zou je mij het ordernummer en de foto's van de planten in de huidige staat willen mailen naar support@plnts.com ter attentie van mij? Dan duik ik er persoonlijk in om te zien hoe we dit alsnog passend kunnen afwikkelen.
Nogmaals mijn oprechte excuses voor deze zeer teleurstellende ervaring.
Met vriendelijke groet,
Emma van PLNTS
Dear Ania,
I am incredibly sorry to hear that your order of over €250 arrived in such poor condition. It is absolutely not the intention that you receive plants that do not look as presented on our website, and I fully understand your frustration regarding how our customer service team handled your request. It is completely understandable that you felt the proposed solution was dismissive rather than a fair compensation for the damage.
This is not the quality and service we strive for at PLNTS. I would like to reopen this case and take a proper look at it, as a customer who places such trust in us with a significant order deserves a better solution than this.
Could you please email your order number and photos of the plants in their current state to support@plnts.com for my attention? I will personally look into this to see how we can resolve this appropriately after all.
Once again, my sincere apologies for this very disappointing experience.
Kind regards,
Emma of PLNTS 💚
I purchased 6 baby calatheas
I purchased 6 baby calatheas, and unfortunately, two of them arrived in very bad condition. I still haven't received a response from customer service.
UPDATE 3.7.2026
On Thursday, Cindy contacted me for a voucher to use on your site. I would have preferred a partial refund or an exchange because, if I reordered, I'd also have to pay for shipping. I'll see if I can use it for the same plants (difficult to know because they're on sale and the voucher can't be used) or for something else. However, I still haven't even received the voucher!
28 February 2026
Unprompted review
Reply from PLNTS.com
Dear customer,
I am incredibly sorry to hear that the resolution of your complaint is still not going as expected. It is very frustrating to learn that the promised voucher has not yet been received and that the terms attached to it do not meet your needs. This is not the level of service we strive for, especially after the initial trouble you experienced with your plants.
I would like to kindly ask you to reach out to us once more via support@plnts.com, our chat, or WhatsApp. I will personally escalate your case to our senior customer service team so that we can find an alternative solution that actually works for you, such as a partial refund or a replacement shipment without additional shipping costs.
Kind regards,
Team PLNTS 🌿
Nice and fast
I bought some plants and soil. I was exited about the “Sustainability box Medium“.
I saw a german review on YT and decided to buy the same Box.
It needed only 3 days to arrive. The plants were good packed in. Everything was fine!
Thank you so much!
27 February 2026
Unprompted review
Reply from PLNTS.com
Thank you so much for your lovely review! We’re so happy to hear that you were excited about the Sustainability Box and that everything arrived quickly and safely. It’s great to know the packaging met your expectations and that you’re pleased with your purchase.
Warm regards,
Team PLNTS
Quick shipping and delivery
Quick shipping and delivery. Plants arrived in good condition. Some soil seemed to have escaped but overall plants seemed happy. Would use website again.
26 February 2026
Unprompted review
Reply from PLNTS.com
Thank you so much for your feedback! We’re glad to hear the plants arrived quickly and in good condition. A little loose soil can sometimes happen during transport, but we’re happy they arrived healthy and happy overall.
We look forward to welcoming you back!
Warm regards,
Team PLNTS
Delivered fast and healthy
The baby plants were well packaged and arrived in very good condition. Fast delivery with DHL.
26 February 2026
Unprompted review
Reply from PLNTS.com
Thank you so much for your lovely feedback! We’re happy to hear the baby plants arrived safely and in great condition, and that the delivery was fast.
Warm regards,
Team PLNTS
Mixed Experience – One great plant, and one damaged
My order arrived quite quickly (6 days to France) and was well packaged, which I really appreciated. The Caryota Mitis arrived in good condition and looks absolutely lovely.
However, I'm disappointed with the Pachira plant. Several leaves were damaged during transit, and some also had older damage (holes and scratches) that clearly didn’t happen during shipping. While I’m confident I can nurse it back to health, it’s not quite what I was expecting in terms of quality.
Overall, the delivery speed and packaging were great, but the Pachira's condition was disappointing. I’m not sure if I would order again from this website.
25 February 2026
Unprompted review
Reply from PLNTS.com
Dear Méliké,
Thank you for your honest feedback. It is great to hear that the delivery to France went smoothly and that you are happy with your new Caryota Mitis! 🌿
On the other hand, I am very sorry to read that the Pachira did not meet our quality standards and that there was damage present before shipping. This is certainly not the experience we wish for our fellow plant lovers. We are very sorry to hear that you are hesitant to order from us again, and we would like to make this right. Could you please send an email to support@plnts.com with some photos of the Pachira and your order number? We will then look into a suitable solution together.
Thank you again for sharing your experience.
Kind regards,
Team PLNTS 🌱
I love plnts
I love the fast shipping and excellent care for the plants so that they arrive in stellar condition. I'm addicted to plnts!
17 February 2026
Reply from PLNTS.com
Thank you so much for your wonderful feedback! We’re thrilled to hear the plants arrive in stellar condition and that you enjoy the fast shipping.
We’re honored to fuel your PLNTS addiction.
Warm regards,
Team PLNTS
Stunning plants delivered
Stunning plants delivered. Well package for their safe arrival. Competitive pricing and rare varieties supplied.
23 February 2026
Unprompted review
Reply from PLNTS.com
Thank you so much for your wonderful review! We’re delighted to hear you’re happy with the plants, packaging, and our selection of varieties. It means a lot to us.
Warm regards,
Team PLNTS
I ordered 6 Burle Marx Flames
I ordered 6 Burle Marx Flames, but only 2 arrived. The rest of the order is missing. There is absolutely no human customer service available only an AI chatbot that is unable to help with missing items. I have lost a significant amount of money and feel completely ignored. I cannot recommend this shop due to the non-existent support and incomplete delivery. Avoid if you value your money.
9 February 2026
Unprompted review
Reply from PLNTS.com
Dear Mike,
We sincerely apologize for this incredibly frustrating experience. We completely understand your disappointment, especially given the value of the Burle Marx Flames you ordered. It is never our intention for a customer to feel ignored or for our support to feel inaccessible, especially when dealing with a significant issue like a missing delivery.
We want to investigate and resolve this for you with the highest priority. While our chatbot handles initial inquiries, we have a dedicated human team ready to step in and fix situations like this. Could you please send an email to support@plnts.com with your order number and a brief description? You can also reach out to us via WhatsApp. We will do everything in our power to make this right for you as quickly as possible.
Kind regards,
Team PLNTS 💚
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