I was a bit sceptical about buying replica perfumes but when i got the perfume it literally smelt like the original perfume. I could smell it on me throughout the whole day. Even after taking a shower... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The product smell doesn't even last for 20 mins after wearing it, either on skin or on clothes,... I'd still Like to try it again, maybe it might the one I'm Looking for, but now I'm really disappoint... See more
Company replied
Quick and they actually communicate with you which is awesome. Delivery is suuuuper fast. I was happily surprised and wow-ed to receive it in 2 days. I still wanted to change my mind about one thing a... See more
I have not yet received my parcel which was order on the 18th and it's now the 2nd. Delivery says 3- 5working days. I cannot track my parcel as it says order complete yet has not arrived and no answ... See more
Company replied
Company details
Contact info
514 luthuli park, phase 1a, 0742, Polokwane , South Africa
- +27817063636
- admin@plkmall.com
- plkmall.com
3.6
Average
64 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
People also looked at
Scammers!!!
After desperately searching for a specific perfume I came across Plkmall who said to have stock of it on their website. Initially I was a bit skeptical about purchasing from them as this was my first time so you can imagine spending all that money but thought I’d take the chance after seeing the wonderful reviews. Well of course it was disaster - after already paying for the item my order status showed that the order had been cancelled. I tried contacting them and received an email response saying it was because of “my” error the order had been cancelled. Anyway I requested that I receive a refund and was told they will proceed with my order and promised I could request a refund if anything goes wrong. I am still waiting for a status update. No refund! No item! and no communication as emails are being thrown back and I cannot access their website anymore!
What a waste!
11 March 2025
Unprompted review
I have not yet received my parcel which…
I have not yet received my parcel which was order on the 18th and it's now the 2nd. Delivery says 3- 5working days.
I cannot track my parcel as it says order complete yet has not arrived and no answer to email. I happily change my revie once received and all is in order.
20 December 2024
Reply from Plkmall
Hello Kayleen, thank you for making us aware of the delay. We apologise for the inconvenience caused. As soon as we received your message, we contacted the courier. Since they picked up the package on the 19th of Dec and they delayed delivering it until it was delivered to you on the 7th of Jan. Thank you, in the near future please let us know immediately after 5 working days, if you did not receive your package. We hope you love our product.
Please update clients on their purchased products in time. Had to call to find out where my product was.
Received the product.
20 December 2024
Quick and they actually communicate…
Quick and they actually communicate with you which is awesome. Delivery is suuuuper fast. I was happily surprised and wow-ed to receive it in 2 days. I still wanted to change my mind about one thing and the next thing I was advised that it was already dispatched and that was the morning after I ordered.
13 December 2024
I had written the incorrect address
I had written the incorrect address. They kindly assisted me to change it and I got my product on time.
3 July 2024
Reply from Plkmall
Thank you for sharing your experience, and we're happy to have resolved the issue for you and that you still received your product on time. Thank you for your support and review.
Reply from Plkmall
As always Mienie, we aim to provide an excellent experience for our customers. and many thanks for your loyalty and support.
Thank you for speedy delivery and…
Thank you for speedy delivery and professionalism.
I love my perfumes and will definitely make another purchase.
Kind regards.
Anthea
23 June 2024
Reply from Plkmall
Hi Anthea,
Thank you, we always ensure that we're as professional as possible and deliver the products as soon as we possibly can. and we're glad that you love our products and looking forward to providing you with an exceptional service. many thanks for loyalty and support.
Reply from Plkmall
Hi Aleathia,
We're glad to hear that, we always ensure that we provide great service to our customers and deliver the product quickly. Many thanks for your loyalty and support.
No smell
I am not happy with the smell.
I know Angel Thierry Mugler very well and it does not smell like Angel.
2nd bottle still sealed.
Delivery took almost a month, showing it was redirected to Rustenburg.
Maybe many days in the heat effected the smell?
29 January 2024
Reply from Plkmall
Hi Trynie,
We apologize about the bad experience you had with us. We have investigated the matter, and due to us using a 3rd party courier, they provided us with the information about what occurred and what caused the delay in delivery time. Their report highlighted that the problem was the address which couldn't pinpoint the exact location. and further, show that it took 8 days to be delivered. Thank you for review and support.
Excellent service!
Good prices, good communication, quick delivery. Excellent service!
19 December 2023
Reply from Plkmall
Hi Desmond,
Good is our 2nd name, we go far and beyond to ensure that you're a happy customer. Many thanks for your loyalty, review and support.
Reply from Plkmall
Hi Fizza,
thank you, we are glad that you love our products. Thank you for your review, support and loyalty.
My order was sent timeously
My order was sent timeously. Love the perfumes and ita affordability. Will definitely be purchasing again.
3 October 2023
Reply from Plkmall
Hello Revashnie, my sincere apologies for the low quality item your received. We recommend our authentic perfumes. Thank you.
Fast delivery wasn't even expecting it
27 July 2023
Great products
Great products, really good quality!!
I’ve ordered from Plkmall twice before and both orders were delivered within 3 days (excluding weekends).
The service and customer support was very professional and friendly.
Would love them to add additional Niche Fragrances. Otherwise a truly amazing online experience.
I will always return to purchase!!!!
2 August 2023
can improve on communications content.
27 July 2023
Reply from Plkmall
Hello Elrina, thank you. We will improve it. Thanks.
Poor quality
Perfume has no fragrance at all. It extremely low quality compared to others from different shops.
27 July 2023
Reply from Plkmall
Hello Thembinkosi, we’re truly sorry to hear about your experience with our products. We are working hard to find better products at a cheaper prices. Thank you.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.