Plaza Resident Service Reviews 

I strongly recommend that students stay away from this place.

The housing is honestly disgusting. There was no proper cleaning before move-in, the laundry room is poorly maintained and dirty, there is trash everywhere, and there are a lot of rats around the property.

On top of that, I am dealing with an ongoing silverfish infestation in my apartment. I kill around 10 silverfish every single day and have spent tons of money trying to deal with the problem on my own because there is basically no help to get from the housing provider.

Communication is terrible and they are almost impossible to get hold of. Messages are ignored and getting any proper help or follow-up is extremely difficult.

I would strongly advise students not to move here. Based on my experience, I absolutely cannot recommend this housing provider. And like everyone else have mentioned- it’s truly a nightmare living here.

My experience with Plaza was not very positive. The deposit amount in the contract was different from what was advertised, which immediately raised concerns. The contract was also vague about important details, such as whether the apartment included a private bathroom, so I had to contact them several times for clarification. Although they replied quickly, I felt that the communication was rushed and lacked clear explanations. I would strongly recommend checking that all advertised information matches the contract and getting written confirmation of anything that is unclear before signing.

If you value your time, money, or sanity, stay far away from Plaza. Endless issues, zero accountability, and a deposit process that feels like a tactical obstacle course. Communication was either slow, contradictory, or simply nonexistent. Even basic obligations turned into months of chasing and confusion. I’ve rented in multiple countries and never experienced such an unprofessional, chaotic system. Absolutely not recommended.

terrible services after working with their website for almost 9 months they offered me nothing! i applied for at least 120 ad and never get return a single one of them. its pure scam do not waste your time and money on this website and scam company

If you’re considering moving into one of Plazas complexes, think twice. Although there is limited housing in the Netherlands and you should take what you get, this company is one of the worst ever. The price is excessive (1,200 Euro P/M) for what are ultimately poorly managed and unsafe buildings. Plaza’s communication is genuinely some of the worst ever experienced. Tenants are constantly ignored, dismissed, or given contradictory information. Concerns are not taken seriously, no matter how urgent or legitimate they are.

Non-residents frequently enter the buildings, urinate in common areas, openly take drugs and offer them to residents, harass women, hang around in stairwells, smoke indoors, steal, damage property, loiter outside and make tenants feel unsafe, especially women walking alone. Despite repeated reports, Plaza does nothing to address it.

Recently, in De Flier, the entire common area flooded and the company refused to deal with it the same day, leaving foul, dirty water everywhere. This level of neglect is not unusual, it’s the norm here. Rats and mice are also frequently spotted indoors and plaza does nothing about it as apparently its 'normal'.

Studios are handed over in poor condition, black mould in vents, excessive dust that never goes away, maintenance takes ages, and staff often respond with unprofessional or dismissive remarks instead of solutions. The attitude seems to be: ignore it until it goes away.

The neighbourhood where De Flier is located is also far from safe, which makes Plaza’s lack of security and lack of care even worse.

Overall, the communication is awful, the management is unresponsive, and tenants are treated as an afterthought. For the amount of money people are paying, this is completely unacceptable. This is not “student housing.” It’s mismanagement, negligence, and disrespect packaged as accommodation. For the price they charge, the quality and safety, do yourself a favour and look elsewhere.

They are scammers avoid them at all mean it was set up to scam unsuspecting client who innocently apply for an accomodation after collecting a fee and sending vital document you always never get any room or anything, I wonder why all they have not been cracked down

Not as advertised. The housing website said there will be a garden, it's a parking lot with a bit of seating. The common room? Was closed for months and is made with little consideration, not comfy at all. Other housing companies have better everything, as far as I can tell. (I talked to and visited people)
Oh and washing machine? 3€ and 2,75€ for drying, also more than somewhere else.
In addition to that in the play I stayed, we paid 200-300 € more than others in better housing situations.

No feedback during the selection process.

The platform fails at communicating to the users when a property is in treatment with other candidates, unless the property has been accepted by a candidate (from that moment on, the listing is moved to "in treatment"). The lack of feedback and silence (that can last up to 20-25 days), makes it basically impractical to use the platform.

I am extremely disappointed with the service I received. The oven produces a loud, disruptive noise similar to a lawnmower when in use, yet the company refuses to repair or replace it, stating that it is 'still functional.'

Waste of 30 euros
My review is in regards to getting a apartment in Maastricht. In short, the plaza service is like a casino, pay first then ... maybe.... if you're lucky there's a slim chance you might get a place to stay. A place that is around 15m² and is exorbitantly expensive for the size (+ - 700€). The customer service shouldn't be called service because it feels like you are providing them a service. They require a vast amount of documents from you and provide almost nothing in return.

1. No transparency regarding the offering procedure. You will never know your rank on the list, whether your documents are sufficient, and how long you are supposed to wait.
2. There are many messy codes in the description section on nearly every detail page. And never expect basic information like floor plans and housing allowance eligibility from them. They are just literally incapable of maintaining those basic things on their home website.
3. Bad, bad, bad client service. They are never providing real solutions. On the contrary, every time you reach out to the client service trying to get some problems fixed, they will treat you like a troublemaker and be hostile instead of helpful.
4. Just search their old name Camelot Europe, and you will find many interesting things. Why bother improving your service if you can simply rebrand to get rid of all those negative comments?

I'm a working professional and have taken a subscription with Plaza Residential Services. I've applied for several places, uploaded all necessary documents, and kept everything updated. However, I'm unclear about the selection process. Despite understanding the general procedures, there seems to be a lack of transparency regarding how selections are made, including details like who gets selected, priority levels, and waiting lists.

It feels like the service is just collecting subscriptions without providing clear responses to subscribers. Could you please provide more transparency and professionalism in this process?