Plaza Japan Reviews 7,426

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 925 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its excellent products, often highlighting their quality and competitive pricing, even when factoring in international shipping. Many people appreciate the efficient delivery service, noting that items arrive quickly and are exceptionally well-packaged, ensuring they reach their destination in perfect condition. The ordering process is frequently described as straightforward and user-friendly. However, some customers expressed dissatisfaction with unexpected additional charges, particularly for shipping and customs fees, which were not always clearly communicated upfront. A few people also reported issues with order accuracy, such as receiving the wrong item or having an item arrive with damage.

What people talk about most

Product

Reviewers highlight positive aspects of product. Customers consistently praise the wide range of authentic... See more

Delivery service

Clients share positive opinions on delivery service. Many customers praise the fast shipping times, with some... See more

Order

Users describe positive interactions with order. Many customers praise the careful packaging, ensuring items... See more

Price

Customers consistently note positive experiences with price, often finding products to be fairly priced and... See more

Quality

Customers had positive experiences with quality. Reviewers consistently praise the careful packaging,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Superb, 100% excellent. Have preordered items and have been always delivered. Always brilliant, never had any issues with any of my orders. Items are always extremely well packaged and in-stock items... See more

Rated 5 out of 5 stars

I ordered Nintendo hanafuda cards. They arrived well packaged and delivered within two weeks by Japan Post. The price, including delivery, was lower than buying from UK sellers. Thanks 🙂

Rated 5 out of 5 stars

The model train I ordered was accurately described and competitively priced. Standard shipping to the UK was swift (eight days) and the item was, as usual, well packaged. The model is well construct... See more

Rated 5 out of 5 stars

Website was easy to negotiate. 'In stock' actually meant it. And Plaza Japan even seemed to get ultra-fast delivery to Australia (five days including a weekend)- that's faster than some local companie... See more


Company details

  1. Hobby Store

Written by the company

Plaza Japan is the leading online retailer of authentic Japanese anime action figures, plastic scale model kits, toys, puzzles, and more. Shop today!


Contact info

4.8

Excellent

TrustScore 5 out of 5

7K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 93% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Amazing products and quite fast…

Amazing products and quite fast delivery to half across the world 😊. It is so difficult to find these authentic Nintendo merch (Japan - origin) here in UK. Sender is so considerate as well by leaving nice message on package specially for delivery person to handle it with great care. Love it. Will definitely shop with Plaza Japan again 😊

13 March 2026
Unprompted review
Rated 5 out of 5 stars

Excellent product

Excellent product, delivered on time and I was kept very well informed of the progress of my order and where the package was. Well done Plaza Japan as usual

12 March 2026
Unprompted review
Rated 5 out of 5 stars

Long Time in the Post

Just received another well prepared parcel from Plaza Japan. I had given up hope of receiving it as it was in transit to the UK for four weeks rather than the usual two. Very pleased with the contents which are as advertised.

13 March 2026
Unprompted review
Rated 5 out of 5 stars

First of all i would like to thank Mari…

First of all i would like to thank Mari Suzuki for the nice little feedback card in my package i ordered my products on the 9th of March and i recived it on 13th of March is lightning fast delivery service that u provide.Keep up the good work u all do and thanks again for a little bit of Japan in a small box :)

14 March 2026
Unprompted review
Rated 5 out of 5 stars

I orderd nutfiles

I orderd nutfiles, they where in absolute undespiceble state received and very fast deliverd!

Domo arigato gozaimas.

David, the Netherlands/Holland/ Oranda.

9 March 2026
Unprompted review
Rated 1 out of 5 stars

So called finished model is an assembling kit

They sell car models as finished models, and the sales price is accordingly, but what you actually receive is a kit to assemble yourself....... huge disappointment. Never again.

13 March 2026
Unprompted review
Plaza Japan logo

Reply from Plaza Japan

Hello, we are so sorry for your disappointing experience purchasing one of our models. Since it sounds like there was possibly an error in the listing you purchased from, please contact our customer service team at info@plazajapan.com so we can help resolve this mistake. We thank you for shopping with us despite this time not being up to expectations and hope to do better in the future.

Rated 5 out of 5 stars

Items arrived safely

Items arrived safely, well packaged and in good order. Very happy with the quality of the product. I will use this company to make future purchases. Thankyou.

19 February 2026
Rated 5 out of 5 stars

Excellent service

Excellent service! It has been great to receive Doraemon today. Thanks for an easy transaction and reliable service. Now Doraemon is resting in bed due to the jetlag! ;)

12 March 2026
Unprompted review
Rated 5 out of 5 stars

Very happy

Pleasantly surprised by how fast it got to me. Good packaging, frequent updates, no issues to speak of. Safe to say I’ll consider ordering here again!

12 March 2026
Unprompted review
Rated 5 out of 5 stars

Another fine delivery from Plaza Japan

Another fine delivery from Plaza Japan

This is my second order and I am extremely satisfied: good price, prompt shipment, good packaging, everything arrived in good shape in France.
I strongly recommend this site and will come back in confidence.

18 February 2026
Rated 5 out of 5 stars

First Time Ordering From Here

Never ordered from Plaza Japan and so even after confirming it was a legit site I was still nervous. But I am happy to say that my first time purchasing here went well. I have been a big fan of Arceus since it came out, and I love the characters in it especially Adaman and Volo. So I was super excited to find out years later they had these little figurines. I bought Adaman (Seki) and I love it so much. The details were to a t from the original concept art they had of him. Right down to the diamonds on the bottom of his shoes. I am impressed. I only wish they had bigger pvc figurines of him and Volo available, because I am so in love with the potential these little figurines have! I highly recommend buying from here. Though a little pricey for what you get, I really am happy with my purchase. I even got the Arceus Pokéball replica from Pokémon Center to go with the figures. Truly satisfied customer here. I look forward to buy more from here eventually when I can. Thank you for a great first experience to everyone who was involved in preparing and shipping out my order!

18 February 2026

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