I am having the same issue. Trying to withdrawal. I etransfer my deposits but there isnt an etransfer link for withdrawal. Even though I have made etrasfer withdrawals in the past. My emails are going... See more
Company replied
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Review summary
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KEEP WELL AWAY from playojo !!! Returned back last night after a long break playing mainly eye of Horus, fishing frenzy @ £2 spins however RTP was absolutely shocking, bonuses are very rare and pay... See more
Company replied
Difficult to get withdrawal. Sends an email questioning your withdrawal and then never replies. I spoke to someone called Lampros who proceeded to provide no information and treated me very rudely... See more
Company replied
I enjoy playing slots but PlayOjo is the worst for winning features. Over £1000 lost on Big Bamboo over time and never had the feature. If you say anything you are threatened with restrictions and the... See more
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Company details
About PlayOJO
Written by the company
PlayOJO is an award-winning online casino and bingo site, which is dedicated to ensuring our players ‘feel the fun’ and enjoy online gaming in a fun, fair and safe environment. Established in 2017, we initially launched in the UK before expanding into Sweden, Canada and Spain and are now active in 10 markets globally.
Since its launch, PlayOJO has become one of the fastest-growing online casinos. It has been recognised across the industry with awards, including ‘EGR’s rising star’, ‘Best New Bingo Site’ and ‘Best Slots Site’ at the WhichBingo Awards, as well as two honours at the 2021 Social Media Awards.
PlayOJO is home to more than 3,000 games, including our unique Equaliser Bingo room where everyone has an equal chance of winning. Players can also enjoy the world’s leading online slots, table games, game shows and live casino games.
Contact info
United Kingdom
- support@playojo.com
- playojo.com
2.2
Poor
15K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from PlayOJO
Hey Luke!
Truly happy to hear that you are enjoying our platform of entertainment, really appreciate your review.
As a Host for worldwide game providers will be happy to bring you a new variety of games on a regular basis.
Should you need any help Luke in the future please reach out by Chat or DM us on Facebook and X.
Not helpful
Really bad… enjoyed playing had some wins… I left some money in my account to play again the next day and it had all gone. I emailed them and told them. Basically got told I must have shared my details (which I didn’t) someone else had used the money left in my account to play a game and lost it . They closed my account down because I said someone had used it. This also happened so someone else so it’s a dodgy site and I would stay away.
8 November 2025
Unprompted review
Reply from PlayOJO
Hi Rosemary,
Appreciate you leaving a review and sorry you feel this way.
Here at PlayOJO we take account security extremely seriously and we were concerned to hear about your claim that someone other than yourself was able to access your password protected account.
PlayOJO goes to great lengths to guarantee that your personal and financial information remains 100% secure and confidential. We employ industry standard security protocols to ensure that all transactions are carried out in a totally secure manner.
Due to your concerns we have added the necessary precautionary measures until we can ensure you account is secure.
If you are dissatisfied with any of our decisions please check out our complaints procedure in our terms and conditions.
If you need any further assistance Rosemary please continue to email our Crew, here to help.
Be extremely cautious when depositing…
Be extremely cautious when depositing on this website! I put 25 dollars for NO WAGER FREE SPINS and was told that I wasn’t allowed to withdraw my money because I HAD to wager my money and was threatened for my account to be closed and take my 25 dollars.. forcing me to “risk” my 25 dollars and losing all of it.. on top of it all the customers service team and extremely ignorant and unprofessional on top of unhelpful.
17 April 2026
Unprompted review
Reply from PlayOJO
Hey Dustin,
Thanks for leaving feedback and sorry to hear you feel this way.
We believe in Fair Play, hence there are no wagering requirements on any of our rewards or offers. Since we are fair, we expect you to be too.
From your comments you mentioned that you placed a withdrawal request for your deposit after receiving our Welcome Package.
As the free spins were claimed and played winnings were added to your real money balance. With the winnings and your original deposit you intended on requesting to withdraw all the funds.
Please check the Terms & Conditions you agreed to when registering your account about fair play, in our Rewards and Game Play policy point 1.3.
You are welcome to place a withdrawal request for your initial deposit with out the winnings.
We will pass on your feedback about our Crew and please bear in mind that our Chat works like Messenger when we are busy and we’re working through the list to help all our OJOers as quickly as possible.
Avoid playing with OJO
Avoid playing with OJO. I heard an advert on the radio boasting how good of an good experience it was. I joined yesterday deposited twice and I was banned from depositing for 24 hours, I believe this had an impact on payout, 6 games I went on and won nothing. I had to chat with someone asking me if I can afford it and what not to continue my gaming, I admire your concern but I've never had this issue with any sites I've been on, I lost £890 on my first day. I don't appreciate being asked questions on my affordability and being set limits by someone on the other end, it has nothing to do with you how people spend their money.
16 April 2026
Unprompted review
Reply from PlayOJO
Hiya Marko,
Thanks for leaving a review.
We’re sorry to hear about the issue you’re having as we are advocates of responsible gambling and make it our priority to help protect all of our OJOers.
First and foremost let us assure you as a licensed regulated online casino the details you provide are kept safe and secure.
With this in mind, from time-to-time players may be contacted by our Safer Gambling team, just to check that everything is OK.
This is standard protocol; they’re just putting themselves on your radar and provide you with some important info.
We are happy to hear that you are playing responsibly Marko but would always recommend checking out some of our Safer Gambling tools as they are there to help everyone enjoy their play. With features such as time checks, play history and deposit limits, we give you the support you need to gamble safely.
If you need any help in the future Marko please give us a shout on chat, here for you 24/7.
Less than 48 hours ago my account was…
Less than 48 hours ago my account was randomly blocked for 24 hours so i withdrew my cash and was sent an email accusing me of not risking my deposit which was ludicrous HOW CAN I SPEND WITH A BLOCKED ACCOUNT !!!!
16/4 restrictions lifted
Now today for no reason yet again in the middle of playing ACCOUNT BLOCKED for 24 hours only this time the withdrawal option removed
Tried contacting support bots will NOT connect me to an agent
This is nothing short of bullying and it is beyond the joke
They have done everything possible to get rid of me for no apparent reason
Be warned people think twice before you deposit here
UPDATE account closed funds withdrawn this site has put a bulldozer through any trust i had for it you will never ever see me there again i wouldnt reccomend to my worse enemy
17 April 2026
Unprompted review
Reply from PlayOJO
Hi Lisa,
Thanks for leaving a review and adding an update.
OJO is saddened to hear you have decided to leave us and of course respect your decision.
We are advocates of responsible gambling and make it our priority to help protect all of our OJOers.
With this in mind, from time-to-time players may be contacted by our Safer Gambling team, just to check that everything is OK.
This is standard protocol; they’re just putting themselves on your radar and provide you with some important info.
OJO’s Safer Gambling tools are there to help everyone enjoy their play. With features such as time checks, play history and deposit limits, we give you the support you need to gamble safely.
At PlayOJO we believe gambling should be purely for fun and apologies for any inconvenience as this is not our intention.
We’re here to give you a helping hand if you need it with our OJO's Safer Play Promise.
Wishing you all the best for the future Lisa.
Great when you join but after being on…
Great when you join but after being on it for a while you find they don’t bring free spins out n any f their games anymore. Well rigged
17 April 2026
Unprompted review
Reply from PlayOJO
Hiya Anne!
OJO appreciates your comments and feedback.
First and foremost, we want to assure you that OJO operates as a fully licensed and regulated casino, adhering strictly to all codes and regulations. Our commitment to compliance and fair play is unwavering, and you can find more information about our licensing and operational standards on our official site.
As a reputable gambling site, we work with the most popular game providers in the industry. We have no way of manipulating the content provided by these providers as all games are stored on their servers so we have no way of knowing the outcome to the negative or positive.
The games RTP is displayed in the game rules within each game and is subject to change. If the RTP is an important factor in your decision whether to play a particular game we recommend checking the game rules each time you play.
To continue to guarantee fair play, our RNG software is rigorously tested by iTech Labs, an internationally recognized testing agency. This ensures our game outcomes meet the strict standards set by tightly regulated gaming authorities worldwide.
If you would like any help or info on your account Anne please pop on chat or email us support@playojo.com
I like how I can test the games before…
I like how I can test the games before even playing with real money .
16 April 2026
Unprompted review
Reply from PlayOJO
Hey Danny!
Thanks for leaving a review, appreciate your time.
We totally agree Danny and always recommend not to play 'Real Money' mode before trying 'Try for Free' on each game from your home page.
With the above you can find the games that tick all the right boxes and variety is the spice of life.
Also make sure to click on the 'i' emoji for each game to give you all the info you need when choosing a game.
OJO loves to reward our players on a regular basis from Kickers to Reel Spin Offs for Prizes, make sure to check them out Danny.
If you need anything in the future give us a shout out via Chat, Facebook or X.
Very hard to win now keep losing…
Very hard to win now keep losing everything im so done deleting all apps
15 April 2026
Unprompted review
Reply from PlayOJO
Hi Matthew,
Thanks for your review.
We’re really sorry to hear that your recent win didn’t meet your expectations.
At the home of feel-good fun, we go to great lengths to ensure that playtime is always fun and fair.
Our game results are generated by Random Number Generator software, which is tested by third-party compliance regulator, iTech Labs and used by the most heavily regulated gambling platforms around the world.
This means that game outcomes are generated randomly and only ever based on pure luck.
We get how frustrating it can be when you don't get the result you were hoping for.
There are many added benefits with us at PlayOJO one very unique advantage is no wagering. We give money back every time you play online casino and bingo games, it’s paid straight into your OJOplus balance and it’s yours to do whatever you want with it and it all happens in real time.
We do hope that you factor in all the above when playing on our games Matthew.
Welcome to reach out anytime on Chat or email, support@playojo.com.
Nightmare to withdraw
Tried to withdraw £150 from my account, I was told that my payment method wasn’t accepted and id have to add wire transfer details, which I did. I was then told that my withdrawal would be cancelled and the money would go back to my cash balance WITHIN 24 hours. It has been over 24 hours and still nothing, I contacted live chat again and they said that my payment method had been declined and that I need to add wire transfer details (Which I did do over 24 hours ago)… I told them this and they just replied with “wait a little more please” and ended the live chat, I tried to connect straight back to the live chat and now there are no members of the team available.
14 April 2026
Unprompted review
Reply from PlayOJO
Hi Dan,
Thanks for leaving feedback and apologies for the late reply also to hear about the issue you have experienced.
We kindly requested your OJO account info via Trustpilot to be able to give you a personalised reply and assist you further.
Sadly, the info wasn't provided but we would still like the chance to help.
Our payments team have tried their best to send the funds via your chosen method, sadly this was not possible and the transaction failed.
As mentioned when adding a withdrawal request we kindly ask you to enter bank account details just in case the above happens as the failed transaction can take up to 24 hours to return.
If we had the banking info we could have redirected the funds so prevent further delays and apologies for any inconvenience.
Whilst Marcus (Bot) will assist you with a speedy reply, you can ask to speak to crew member at any time if you need additional support.
Please bear in mind Dan that our Chat works like Messenger when we are busy and we’re working through the list to help all our OJOers as quickly as possible.
Lie lie lie terrible people
This is the worst gambling company because they lie. My account is -£300 in net deposits so how can I be abusing anything. I deposited £250 won £100 then lose £70 doing 10p spins btw which takes hours. They are annoyed that I didn’t place a “commensurate amount of bets” which means that I didn’t carry on and lose it all. They are withholding my £280,£250 of which I deposited because I didn’t risk enough money for their liking. They send you an email every day saying deposit x and get free spins 10p free spins btw in those terms and conditions there is no rules about wagering. Think of the poor people that you’ve forced to wager money that have gambling problems but you don’t care because it’s “fair play policy” Nobody would choose to go to PlayOJO if you didn’t offer incentives, you scam them to get in, trap them by blocking their ability to withdraw THEIR OWN MONEY. Restrict their ability to withdraw but they can still gamble and lose but if they win they can’t withdraw it. If you deposit on this site first spin hit the jackpot they won’t let you withdraw until you’ve bet the lot how does that make any sense. Terrible terrible people you shouldn’t haven’t a license!!
15 April 2026
Unprompted review
Reply from PlayOJO
Hi there,
Appreciate you taking time to leave feedback.
Totally understand the frustration and sorry for any delays receiving updates on your account assessment.
We believe in Fair Play, hence there are no wagering requirements on any of our rewards or offers. Since we are fair, we expect you to be too.
Your OJO account is not a banking facility and deposits should only be made with a view to using funds to place bets. Purely depositing to take advantage our Rewards/Offers and with no intention of playing /risking the funds you deposited with is against the Terms and Conditions you agreed to when registering your account.
We are advocates of responsible gambling and make it our priority to help protect all of our OJOers.
OJO’s Safer Gambling tools are there to help everyone enjoy their play. With features such as time checks, play history and deposit limits, we give you the support you need to gamble safely.
At present due to the precautionary measures on your account you are unable to play with real money just to give you peace of mind.
We respect your decision to follow our complaints procedure and if you are dissatisfied with the outcome please check our Terms for the next steps in our complaints process.
STAY AWAY
STAY AWAY. THE ADVERTISE A PROMOTION LURING YOU TO MAKE A DEPOSIT THEN THEY TAKE AWAY THE PROMOTION. I WENT ON LIVE CHAT TO COMPLAIN. WITHOUT WARNING THEY CLOSED THE CHAT. I DID A WITHDRAWAL OF MY BALANCE. THEY BLOCKED MY ACCOUNT AND REVERSED THE WITHDRAWAL. AFTER MANY MANY EMAILS THEY STILL REFUSE TO RELEASE MY MONEY AND HIDE BEHIND A SECURITY EXCUSE . I HAVE DOEN EVERYTHING THEY ASKED INCLUDING SENDING THEM PHOTO I.D. AND A PICTURE OF ME HOLDING MY I.D. YET STILL THEY REFUSE TO GIVE ME MY MONEY BACK. HUGE CON AND SCAM...
SAVE YOUR MONEY AND SANITY AND STAY AWAY... THEY ARE ROBBING PEOPLE ON AN INDUSTRIAL SCALE.
10 April 2026
Unprompted review
Reply from PlayOJO
Hi Robert,
Appreciate you taking time to leave feedback and sorry to hear about your experience.
Here at PlayOJO we take account security extremely seriously and we were concerned to hear about your claim that someone other than yourself was able to access your password protected account. Once you brought this to our attention we automatically placed precautionary measures to your account.
We appreciate your co-operation with the above and hope to get this sorted soon Robert.
Our payments team have tried their best to send the funds via your chosen method, sadly this was not possible and the transaction failed.
As mentioned when adding a withdrawal request we kindly ask you to enter bank account details just in case the above happens.
Unfortunately as no Banking info was provided we were unable to redirect the funds to your Bank.
To enable us to get the funds to you Robert our Crew sent you emails on 12th and 13th April advising what is required to get this sorted, please check your inbox.
If you need further assistance Robert please reply directly to the above emails as we also want to get this resolved to your satisfaction.
Came back after a while seems different…
Came ack after a while seems different I prefer the old style site
9 April 2026
Unprompted review
Reply from PlayOJO
Hey Darren!
Thanks for providing feedback and we will certainly pass on your comments to our development team.
Totally understand that it can feel strange when changes and updates are put in place but this is to ensure we are providing you with the best platform of entertainment.
If you need info to help you navigate the differences please jump on chat as our Crew will be happy to help Darren.
Scam artist
Scam artist !
I made a £10 deposit without a problem. Once I made a withdrawal, one day later they said it cannot be completed and I need to contact customer service !
When I try go on company website or app it’s like I have been blocked and cannot access it.
Never has this happened to before !
I want my cash ! Why won’t it let me log into my account !
13 April 2026
Unprompted review
Reply from PlayOJO
Hi Kerem,
Thanks for leaving feedback and apologies for the late reply also to hear about the issue you have experienced.
We kindly requested your OJO account info via Trustpilot to be able to give you a personalised reply and assist you further.
Sadly, the info wasn't provided but we would still like the chance to help.
If on registration you don't add your full name including your middle name then the national database will come up as a mismatch and prevent you from playing. We are sorry for any inconvenience.
Hoping you get in touch soon Kerem either via Chat or PM on Facebook or X.
Joined play ojo...deposited then…
Joined play ojo...deposited then immediately they stopped me playing...no way of contacting them as they've blocked any communication and please don't use this site..totally geared to take your money without a 2nd thought!!
12 April 2026
Unprompted review
Reply from PlayOJO
Hi Gee,
Thanks for leaving feedback and apologies for the late reply also to hear about the issue you have experienced.
We kindly requested your OJO account info via Trustpilot to be able to give you a personalised reply and assist you further.
Sadly, the info wasn't provided but we would still like the chance to help.
When you first register an account and before being able to play you are asked to accept our terms and conditions. In point 1 we let you know about our verification process and what will be requested to ensure you are playing in a regulated and safe environment. On your first deposit account details are checked against a national database and if there are any areas that can't be verified we kindly ask you to upload your valid Proof of ID with a selfie.
However, if on registration you don't add your full name including your middle name then the national database will come up as a mismatch and prevent you from playing.
We are sorry for any inconvenience and kindly ask you to contact us either by email support@playojo.com or PM via Facebook or X, happy to help Gee.
Block withdrawals awful company!
Wow. This has been an awful experience. I’m not a big time gambler I only do a few spins with the girlfriend when we have time off work and after baby is in bed. I took advantage of a PlayOJO deposit offer for free spins. I shouldn’t have bothered as since then they have blocked any withdrawal! So they have been withholding my money with no urgency to try and sort this. I have other gambling accounts and never had any issues. Avoid this company!
UPDATE: Their reply below highlights that they hide behind their “FairPlay rules”. They are annoyed at me for using their free spin offer when there is no wagering requirement. Appear to be annoyed when customers win anything so can simply block their withdrawals highlighting their FairPlay terms. I’m still no further along with them.
Update 18th still didn’t reply to my emails however when I spent the remaining balance (a measly £18 winning around £1.20) and asked to close account they replied and closed the account within minutes.
1 April 2026
Unprompted review
Reply from PlayOJO
Hi Steve,
Thanks for leaving a review.
We believe in Fair Play, hence there are no wagering requirements on any of our rewards or offers. Since we are fair, we expect you to be too.
On checking your account we see that you placed a withdrawal request for your deposit after receiving our offers on each occasion.
The offers were claimed and free spins played with winnings being added to your real money balance. With the winnings and your original deposits this is the amount you have requested to withdraw.
Please check the Terms & Conditions you agreed to when registering your account about fair play, in our Rewards and Game Play policy point 1.3.
At present your account is being assessed by our Management team and you will receive an email confirmation letting you now the outcome.
Steve we can see you have been asking for updates from our Crew on Chat and unfortunately until they receive any news they are unable to provide you with a different reply, apologies for any inconvenience.
Not good compared to others
I'm pretty convinced this site is rigged/controlled. Over just 8 weeks I spent at Least £300 and nothing to show other than a few Very small wins. It seems to be the same names that constantly win over and over and over again which just makes no sense in my opinion, I really believe they have employees told to join in and play along to reduce your odds of winning while being forced to keep it secret with an NDA, but at the end of the day not much I can do to prove it. A good example of this was playing a bingo game with only 2 other ppl, with 3 chances to win [line, 2 lines, house] but only the other 2 names actually won again and again and again. It should be random but that never happens with the same amount of numbers coming out most times no matter how many playing 🫤 for example 1 line guaranteed to be won within 10 numbers, 2 lines in 30, house in 50 for 90 ball, maybe not all games but most, there's absolutely nothing random about that! Then there's the "Free" bingo which I've been playing 11 times a day for several months and literally won a few times, again for very small amounts. Then the kickers are a joke you always have to spend something to have a chance of winning but guess what! you Never win, i also play the free rolls 3 times a day for a chance to win 10 free spins ive won it twice and and ones of them i got 2p!!!!!!!. I really do luv a game of bingo but i just cannot justify spending anymore money with the same odds of winning whether you have paid or its free, I'll just play the free games and wait frustratingly for a tiny win once in a blue moon. I've actually lost money on this site due to tech gliches it wasn't much only £1.20 but thats not the point! Stolen money in my opinion, a Complaint was made by email but No response!!! I then spoke to an agent on live chat and they just patched me telling me to wait for a response by email, I won't hold my breath it's been months now. It's no secret that almost every review is about the same issues with the same responses which speaks for itself, I suggest looking into these issues as a matter of urgency as something is not right, all these bad reviews are not making it up!!! You say independent companies do checks but I'm pretty sure you have some sort of control on the chances of winning just like a pub game these can be set to pay out at certain times!!! I've played many many other bingo sites and have never lost so much and won so little over such a short period of time. Play for free Only do Not spend your money as all that will happen is it will dissappear very very quickly with absolutely nothing to show for it except an empty bank account. Anyway I know there's not much point in even writing this review as they make so much money nothing will change. Sad
12 April 2026
Unprompted review
Reply from PlayOJO
Hiya Michelle,
OJO appreciates your feedback and value your comments. We will certainly pass on the info you have provided and sorry to hear you feel this way.
First and foremost, we want to assure you that OJO operates as a fully licensed and regulated casino, adhering strictly to all codes and regulations. Our commitment to compliance and fair play is unwavering, and you can find more information about our licensing and operational standards on our official site.
We have asked our Crew to check for an update on your missing £1.20 as a matter of priority and apologies for the delay in receiving info, please watch for an email arriving soon.
You mentioned you enjoy a bargain so our mid week checkout our Wednesday Free Bingo Nights from 8.30pm to 8.54pm with a daily prize pot of £1K.
If looking for an extra bargain our 1p prize tickets every Thursday with prize pots of £16K up for grabs.
OJO is hoping that lady luck is by your side Michelle and if you need anything else please give us a shout.
If you win and withdraw early, they will just revoke
You adhere to the terms and conditions, but if you try to withdraw, it will bounce and they will hide behind a clause which basically gives them the right to revoke anyones winnings for any reason.
10 April 2026
Unprompted review
Reply from PlayOJO
Hi OJOer!
Thanks for leaving a review.
We believe in Fair Play, hence there are no wagering requirements on any of our rewards or offers. Since we are fair, we expect you to be too.
From your comments we presume that you have placed a withdrawal request for your deposit after receiving some free game play.
Of course you are always welcome to play in 'try mode' without making a deposit.
If the free spins were claimed and played winnings were added to your real money balance. With the winnings and your original deposit we can assume you requested to withdraw all the funds.
Please check the Terms & Conditions you agreed to when registering your account about fair play, in our Rewards and Game Play policy point 1.3.
You are welcome to place a withdrawal request for your initial deposit if our Crew has not already done so.
If you would like further info please give us a shout on Chat, here for you 24/7.
Good fun u can end up winning not like…
Good fun u can end up winning not like other games with the fake ads and u just lose everything
11 April 2026
Unprompted review
Reply from PlayOJO
Hey Ethan!
OJO is super happy to hear that you enjoy our platform of entertainment and thanks for the review.
Variety is the spice of life and try our best to bring you the best games from around the world at your finger tips.
One of the many benefits of OJO is that when you win the funds are real money, leaving the power in your hands to do as you please with the cash, no wagering!
If you need anything Ethan give us a shout out via Chat or DM on Facebook and X, happy to help.
Never enough free spins or free plays…
Never enough free spins or free plays where you actually win money and then play that money on your website and win real money once in while specially if you haven’t been on you website for a while might bring people back thats all im trying to explain
11 April 2026
Unprompted review
Reply from PlayOJO
Hiya Shelley!
Thanks for providing feedback, appreciate your time.
There are many added benefits with us at PlayOJO one very unique advantage is no wagering. We give money back every time you play online casino and bingo games, it’s paid straight into your OJOplus balance and it’s yours to do whatever you want with it and it all happens in real time.
Every day OJO provides our players with Kickers, from deposit offers to extend game play to registration promos. In rewards you can find Reel Spin Offs, daily, to win either physical prizes or spins the list is endless.
We do hope that you factor in all the above when playing on our games Shelley and if you need more info on the above please give us a shout on Chat.
great site with exciting games
great site with exciting games, fair payback and a joy to participate in tournaments and promos...fast fund transfers both ways with easy navigation, fab site, give it a go, won't be disappointed, thumbs up to OJO
28 March 2026
Unprompted review
Reply from PlayOJO
Hey Dave!
Really appreciate you taking time to leave feedback.
Variety is the spice of life and try our best to bring you the best games from around the world at your finger tips.
We're happy to hear you have received winnings and massive congrats. We hope you had something nice planned!
Feel free to contact us Dave either via Chat or DM us on Facebook and X as always happy to help.
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