Platinumcarsalesltd Reviews 

144
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 74 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly staff for their welcoming attitude, noting that the team is always ready to answer questions and make the process completely stress-free. Buyers note that vehicles are presented in immaculate condition, and people appreciate how the sales team goes above and beyond to ensure complete customer satisfaction. However, some reviewers were not happy with unexpected mechanical problems, mentioning serious issues that required extensive repairs shortly after purchase. A few consumers also reported encountering unhelpful communication and frustration when trying to get proper post-sale assistance from the garage.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, describing them as friendly, honest, and approachable... See more

Service

Clients share positive opinions on service, noting that staff go out of their way to accommodate urgent needs... See more

Product

Users describe positive interactions with product, highlighting a wide variety of vehicles in immaculate and... See more

Quality

Customers had positive experiences with quality, highlighting that vehicles were well prepared and in mint... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting a welcoming, professional, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great sale from John and Morgan at Platinum car sales Ltd, both are very polite and welcoming and such a fast process. Couldn’t be happier with the m135i thanks ! HIGHLY recommend checking them out... See more

Company replied

Rated 5 out of 5 stars

Recently me and my husband bought our car from platinum car sales, from the very beginning we have been treated with nothing but respect. We went to view the car (close to closing time), John stayed o... See more

Company replied

Rated 5 out of 5 stars

My partner brought a van over 12months ago which he fell in love with straight away. I needed a bigger car with having 5 children and see the same van but 7 seats which was ideal for what I needed we... See more

Company replied

Rated 5 out of 5 stars

Recently bought my partner a car from John at Platinum Car Sales, and from the very start John treated both of us with genuine respect. He was friendly, honest, and made the whole process stress-fre... See more

Company replied



Contact info

4.6

Excellent

TrustScore 4.5 out of 5

144 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.6

All reviews

(144)

70 reviews in the last 12 months

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Rated 5 out of 5 stars

Very happy with my purchase

Very happy with my purchase. Excellent customer service. Very friendly and accommodating. Would highly recommend.

25 April 2025
Unprompted review
Platinumcarsalesltd logo

Reply from Platinumcarsalesltd

Hi Craig, thank you for taking the time to leave us such a nice review, it was a pleasure from start to finish and were glad your happy with your new car and our service.

Hope to see you again when your ready for your next car.

Thanks again from all of us here at platinum.

Rated 5 out of 5 stars

Highly recommend excellent service from…

Highly recommend excellent service from start to finish. Everyone really friendly and welcoming. Even had my car delivered. Huge thanks to John and the boys

13 April 2025
Unprompted review
Platinumcarsalesltd logo

Reply from Platinumcarsalesltd

Hi guys, thank you for taking the time to leave us such a nice review, it was a pleasure from start to finish and were glad your happy with your new car and our service.

Hope to see you again when your ready for your next car.

Thanks again from all of us here at platinum.

Rated 5 out of 5 stars

Absolutely outstanding service

Absolutely outstanding service from start to finish. Can’t recommend the company enough, everyone was very friendly and helpful. Was made comfortable the moment we walked in. Thank you for great service and our stunning new car!

11 April 2025
Unprompted review
Platinumcarsalesltd logo

Reply from Platinumcarsalesltd

Hi Claire, thank you for taking the time to leave us such a nice review, it was a pleasure from start to finish and were glad your happy with your new car and our service.

Hope to see you again when your ready for your next car.

Thanks again from all of us here at platinum.

Rated 5 out of 5 stars

Great service,no messing about

Great service,no messing about, also credit to his right hand man, great business helpful, highly recommend this lot ,

4 April 2025
Unprompted review
Platinumcarsalesltd logo

Reply from Platinumcarsalesltd

Hi Neil, thank you for taking the time to leave us such a nice review, it was a pleasure from start to finish and were glad your happy with your new car and our service.

Hope to see you again when your ready for your next car.

Thanks again from all of us here at platinum.

Rated 5 out of 5 stars

Excellent customer service from start…

Excellent customer service from start to finish, even opened up on a Sunday so we could view the cars. Would highly recommend John & his team. The stock is well maintained & looked after, very happy with our purchase.

31 March 2025
Unprompted review
Platinumcarsalesltd logo

Reply from Platinumcarsalesltd

Hi Natasha, thank you for taking the time to leave us such a nice review, it was a pleasure from start to finish and were glad your happy with your new car and our service.

Hope to see you again when your ready for your next car.

Thanks again from all of us here at platinum.

Rated 5 out of 5 stars

Purchased a car from this company today…

Purchased a car from this company today and what a pleasure it was.. they wasn’t pushy what so ever but at the same time they were really friendly.. very helpful answering all of our questions. I would highly recommend this company and will definitely go back in the future.

30 March 2025
Unprompted review
Rated 5 out of 5 stars

A1 service

A1 first car in 2022 had exellent service, so used again in 2025 with exellent service again

4 March 2025
Unprompted review
Platinumcarsalesltd logo

Reply from Platinumcarsalesltd

Hi Tracy, thank you for taking the time to leave us such a nice review, it was a pleasure from start to finish and were glad your happy with your new car and our service.

Hope to see you again when your ready for your next car.

Thanks again from all of us here at platinum.

Rated 5 out of 5 stars

The team were so welcoming and…

The team were so welcoming and knowledgable. Had such a great experience and would highly recommend!!

14 March 2025
Unprompted review
Platinumcarsalesltd logo

Reply from Platinumcarsalesltd

Hi Cari, thank you for taking the time to leave us such a nice review, it was a pleasure from start to finish and were glad your happy with your new car and our service.

Hope to see you again when your ready for your next car.

Thanks again from all of us here at platinum.

Rated 5 out of 5 stars

John at Platinum is an outstanding guy

John at Platinum is an outstanding guy, I cannot praise him enough, he bent over backwards & sideways to make sure this deal worked when a finance company made mistake after mistake, john was constantly dealing with them and updating me all the way he and his staff even stayed after hours to make sure I got my vehicle ... Top Man thank you again john you are one of a kind and real pleasure to deal with .

8 March 2025
Unprompted review
Platinumcarsalesltd logo

Reply from Platinumcarsalesltd

Hi Lee, thank you for taking the time to leave us such a nice review, it was a pleasure from start to finish and were glad your happy with your new car and our service.

Hope to see you again when your ready for your next car.

Thanks again from all of us here at platinum.

Rated 5 out of 5 stars

Vehicle Purchase …

Was welcomed by the team given ample time to look around the vehicle whilst John explained features we were offered a test drive and was given plenty of time to make our decision nothing was too much trouble for the team and when the vehicle was handed over it was immaculate the whole process was simple and fun I would not hesitate to recommend this business to friends and family

28 February 2025
Unprompted review
Platinumcarsalesltd logo

Reply from Platinumcarsalesltd

Hi Chris, thank you for taking the time to leave us such a nice review, it was a pleasure from start to finish and were glad your happy with your new car and our service.

Hope to see you again when your ready for your next car.

Thanks again from all of us here at platinum.

Rated 5 out of 5 stars

Purchased my first car with this…

Purchased my first car with this company, great experience and very helpful. Thank you for everything.

20 February 2025
Unprompted review
Platinumcarsalesltd logo

Reply from Platinumcarsalesltd

Hi Megan, thank you for taking the time to leave us such a nice review, it was a pleasure from start to finish and were glad your happy with your new car and our service.

Hope to see you again when your ready for your next car.

Thanks again from all of us here at platinum.

Rated 5 out of 5 stars

Best car buying experience

Best car buying experience from start to finish, very polite, professional and friendly staff. Picked up the car today and it's an absolute dream to drive and a car ive been wanting for years. John is only on the other end of the phone for any queries before and after sale. Top guy and salesman. Extremely happy with my whole outcome from platinum car sales

15 February 2025
Unprompted review
Platinumcarsalesltd logo

Reply from Platinumcarsalesltd

Hi Lorna, thank you for taking the time to leave us such a nice review, it was a pleasure from start to finish and were glad your happy with your new car and our service.

Hope to see you again when your ready for your next car.

Thanks again from all of us here at platinum.

Rated 5 out of 5 stars

Good customer service very friendly…

Good customer service very friendly highly recommend

25 January 2025
Unprompted review
Platinumcarsalesltd logo

Reply from Platinumcarsalesltd

Hi Justin, thank you for taking the time to leave us such a nice review, it was a pleasure from start to finish and were glad your happy with your new car and our service.

Hope to see you again when your ready for your next car.

Thanks again from all of us here at platinum.

Rated 5 out of 5 stars

Recently bought a car from platinum


Recently bought a car from platinum. John was very helpful even when i hadnt called ahead and turned up without an appointment. The car was exactly as desrcibed and photographed if not in better condition than shown. I had a small issue with the car a few weeks later and john was only a phone call away to get it rectified, even with it being so close to chirstmas they got my car in and out and in no time even offering a courtesy car for the duration my car was in, john kept in constant contact keeping me updated. Excellent service I would definitely buy again and recommend to other people.

14 November 2024
Unprompted review
Platinumcarsalesltd logo

Reply from Platinumcarsalesltd

Hi Rebecca, thank you for taking the time to leave us such a nice review, it was a pleasure from start to finish and were glad your happy with your new car and our service.

Hope to see you again when your ready for your next car.

Thanks again from all of us here at platinum.

Rated 5 out of 5 stars

Bought my sons first car today

Bought my sons first car today, excellent service, very thorough!

13 December 2024
Unprompted review
Platinumcarsalesltd logo

Reply from Platinumcarsalesltd

Hi Huw, thank you for taking the time to leave us such a nice review, it was a pleasure from start to finish and were glad your happy with your new car and our service.

Hope to see you again when your ready for your next car.

Thanks again from all of us here at platinum.

Rated 5 out of 5 stars

John top man fantastic guy very nice…

John top man fantastic guy very nice guy pleasure to do business with second car from here very happy customer would definitely recommend platinum

5 December 2024
Unprompted review
Platinumcarsalesltd logo

Reply from Platinumcarsalesltd

Hi Roy, thank you for taking the time to leave us such a nice review, it was a pleasure from start to finish and were glad your happy with your new car and our service.

Hope to see you again when your ready for your next car.

Thanks again from all of us here at platinum.

Rated 5 out of 5 stars

Really good customer service and…

Really good customer service and friendly down to earth staff. Had a small teething problem with the car and they got it sorted the same day for me.

Would use this garage again

22 November 2024
Unprompted review
Platinumcarsalesltd logo

Reply from Platinumcarsalesltd

Hi Glenn, thank you for taking the time to leave us such a nice review, it was a pleasure from start to finish and were glad your happy with your new car and our service.

Hope to see you again when your ready for your next car.

Thanks again from all of us here at platinum.

Rated 5 out of 5 stars

Purchase

Recently purchased my st-3 from platinum, John and the team were very professional and was a pleasure to deal with, even went the extra mile before picking the car up, great bunch of lads and great service

29 November 2024
Unprompted review
Platinumcarsalesltd logo

Reply from Platinumcarsalesltd

Hi Alan, thank you for taking the time to leave us such a nice review, it was a pleasure from start to finish and were glad your happy with your new car and our service.

Hope to see you again when your ready for your next car.

Thanks again from all of us here at platinum.

Rated 5 out of 5 stars

Excellent Car Buying Experience!

John is a great, professional salesman and gives wonderful customer service!
I saw the car I liked online and, after chatting to John, bought the car unseen (as we live 187 miles away) and he arranged delivery.
There have been a couple of niggles with the car but they have been sorted swiftly and amicably.
A truly enjoyable car buying experience:)
I would have no hesitation in recommending Platinum Car Sales!

16 November 2024
Unprompted review
Platinumcarsalesltd logo

Reply from Platinumcarsalesltd

Hi Lesley, thank you for taking the time to leave us such a nice review, it was a pleasure from start to finish and were glad your happy with your new car and our service.

Hope to see you again when your ready for your next car.

Thanks again from all of us here at platinum.

Rated 5 out of 5 stars

What lovely friendly guys!

What lovely friendly guys! Bought a new car from them today and it's lovely. Friendly people and they know what they are talking about. We got a great deal.

14 November 2024
Unprompted review
Platinumcarsalesltd logo

Reply from Platinumcarsalesltd

Hi Guys, thank you for taking the time to leave us such a nice review, it was a pleasure from start to finish and were glad your happy with your new car and our service.

Hope to see you again when your ready for your next car.

Thanks again from all of us here at platinum.

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