The customer service is non-existent. We can’t even ask a question. The products are not as described and attaining further information is impossible. The claim to sustainability is false.
Company replied
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See what reviewers are saying
It was great, that the website provided just the right products, I already liked and looked at within former visits. This is really personal, saves time, makes decisions easy and is really efficient.... See more
I have ordered Küchenkräuter seed pack as well as the suggested soil. Although it has been only one week, some of the plants have sprouted! Delivery was timely. I really have nothing to complain... See more
I would strongly recommend staying away from this shop. I ordered different types of soil, and I have to say that all of them were full of small pieces of plastic and other materials like foil and... See more
Company details
Written by the company
With Plantura, sustainability and effectiveness go hand in hand - for gardening without compromise. Our products are designed to be effective and to provide your plants with optimal care. At the same time, it is of utmost importance to us to create sustainable alternatives to conventional products, such as our CO2-reduced soils, animal-free organic fertilisers, and beneficial insect sets.
Contact info
Brienner Straße 41, 80333, München , Germany
- contact@plantura.garden
- plantura.garden
2.9
Average
830 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 28% of negative reviews
Typically replies within 2 weeks
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Great service and products
Great service and products! It is the third time I am getting something from Plantura.
1 February 2025
Unprompted review
Very helpful products against fungus gnats
This was not my first time ordering at plantura, because the ordering experience is great. Everything came on time and their products are a great help in helping the fungus gnats that are trying very hard to overrung my plant collection.
15 December 2024
Unprompted review
great qualitay
1 December 2024
Unprompted review
Great store with a variety of natural…
Great store with a variety of natural predators for insects.
9 November 2024
Unprompted review
Very easy and fast shopping process
1 November 2024
Unprompted review
KLARNA is suspect… Dates are actually not wellknown - ask them - there is enough mail traffic
Your cooperation with KLARNA is suspect because of KLARNA. My own experiances.
1 March 2024
Unprompted review
Timely and good quality
I have ordered Küchenkräuter seed pack as well as the suggested soil. Although it has been only one week, some of the plants have sprouted!
Delivery was timely. I really have nothing to complain about.
I actually also wanted to buy a big plant from them but the prices were too high (or lets say i found cheaper ones at IKEA). So i decided against ordering. Essentially not a problem with the company or their service tho.
If i have to order any seeds again, i would probably order from them again.
29 February 2024
Unprompted review
NEVER AGAIN
On November 26th, I made a purchase. Despite four requests made so far (18.12), I haven't received a delivery date. Despite two assurances that it would arrive by the middle of the following week (which was the case for the past two weeks), I am still without this information. Unfortunately, I am unable to cancel the order as the 14-day window has expired, and I must leave for Christmas. I acknowledge the impact of weather conditions, but this level of unreliability is extremely frustrating. I am immensely disappointed and vow to never purchase from this source again.
They are ignoring all of my requests of a delivery date, always answering “we will make our best to delivery the plant as soon as possible” since November.
15 December 2023
Unprompted review
Reply from Plantura GmbH
Dear Elisa 🌱 Thank you for your review, even though we are very sorry that some unforeseen circumstances came together during the processing of your order. As you wrote yourself, we were unable to dispatch your plants for 2 weeks due to the persistent cold in large parts of Germany (to protect the plants). We kept you informed of this as best we could. It is really unfortunate that there were also delivery problems caused by the shipping service provider. Your disappointment about the long waiting time for your order is 100% understandable. Nevertheless, customer satisfaction is our top priority, which is why we are trying to find a more reliable way of communicating in the future. As you have already written - unfortunately we cannot influence the weather and if you order houseplants online in winter, you should allow for flexibility in delivery. Why you claim that we are ignoring you is not clear to us. We have been in dialogue with you from the start and informed you on 8 December that there would be delays in your delivery due to the onset of winter. You will also find the information on the product page of the plants in winter. Since the first communication from us, we have always responded to your messages within two working days despite the peak season, so we don't understand why you think we are ignoring you. In the end, despite all the difficulties, we found a suitable solution for you and would be delighted if you put your trust in us again in the future.
Feel free to contact us at any time if you have any questions. We look forward to hearing from you.
Best regards from Munich,
Marcus from Plantura 🌿
Shocking customer service
Delivery company lost my delivery (not plantura fault) what is their fault is the fact that they have not refunded or re sent the items that I ordered. They have ignored all of my recent emails. Shocking customer service!!
1 November 2022
Unprompted review
Reply from Plantura GmbH
Dear Customer,
thanks for your review. We already answered you personally - thanks a lot for your understanding and please apologize the unexpected waiting time at your end.
Best, Manuel from Plantura
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