Plants4Presents Reviews 

18,902
•
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 1,051 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the wonderful product quality, noting that the living plants always arrive exceptionally healthy, carefully packaged, and thriving at home. Buyers also deeply appreciate the exceptionally prompt delivery service and the extremely helpful staff assistance available during online purchases. However, some people mentioned delivery issues, pointing out that local couriers occasionally left heavy boxes in the wrong place or failed to follow instructions carefully. A few other people also felt that certain items arrived lacking expected features like proper presentation pots, opening buds, or developing fruit.

What people talk about most

Product

People report positive experiences with product, noting that plants consistently arrive healthy,... See more

Delivery service

Reviewers mention positive feedback about delivery service, frequently highlighting promptness and orders... See more

Quality

Customers consistently note positive experiences with quality, frequently praising the healthy condition and... See more

Order

Users describe positive interactions with order, highlighting the smooth online purchasing system and prompt... See more

Service

Customers reported strong satisfaction with the service, highlighting excellent communication and helpful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great choice of plants and advice on the website. Very prompt delivery on the day I had chosen. Plants (lemon trees, jasmine and fig tree) arrived very carefully packaged and in great condition via a... See more

Company replied

Rated 5 out of 5 stars

Excellent service and packaged extremely well! I phoned Plants4Presents to ask for some advice and they were exceptionally helpful - even though I made a bit of a fool of myself as I hadn’t opened the... See more

Company replied

Rated 5 out of 5 stars

We bought this for a friend who had sadly unexpectedly lost her dog. Rather than buying flowers which would die, this is a great present, quick delivery and good quality plant and pot.

Company replied

Rated 5 out of 5 stars

As always, excellent quality plant, already with 1 bloom, well packaged, nice full size card, next day delivery. I never buy online bouquets now. Much better value to gift a living plant.

Company replied



Company details

  1. Plant Nursery
  2. also in
  3. Flower Delivery
  4. Flower Market
  5. Garden Center
  6. Gift Shop

About Plants4Presents

Written by the company

We deliver beautiful plants as gifts across the UK.

From lemon trees to flowering houseplants, to herb planters and climbers for the garden we've over 100 plants in season to choose from at our Sussex nursery.

We pride ourselves on the quality of our plants and service. Unlike other companies our plants are always wrapped and boxed fresh at our own nursery to ensure they arrive in tip top condition on the day you choose.

Whether it's for a big birthday, a wedding anniversary or just to send a little cheer, we'll take care of everything for you from the handwritten greeting card to the real time delivery updates. We deliver 7 days a week and you can choose your delivery date on the order form with free delivery* on all orders over £50.

Consistently rated excellent on Trustpilot, why not try our service for yourself?


Contact info

4.8

Excellent

TrustScore 5 out of 5

19K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(18,902)

1,031 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Highly recommend

Easy to use website with lots of helpful information. Ordered orange tree which arrived very well packaged and looking very healthy. Additional detailed care information included, and in a lovely presentation pot. Very good value for money.

27 July 2026
Plants4Presents logo

Reply from Plants4Presents

Thank you very much for your review. We always love hearing from happy customers and are glad you are pleased with your Plants4Presents order. Thank you, Hannah, Customer Care Advisor, Plants4Presents

Rated 5 out of 5 stars

10/10 for quality,packaging and fast…

10/10 for quality,packaging and fast delivery.The lemon tree was amazing and was wrapped beautifully.

13 July 2026
Plants4Presents logo

Reply from Plants4Presents

Thank you very much for your review. We always love hearing from happy customers and are glad you are pleased with your Plants4Presents order. Thank you, Hannah, Customer Care Advisor, Plants4Presents

Rated 5 out of 5 stars

Very helpful staff

Very helpful staff, rapid delivery, and delighted reception. It is not always easy from Jersey to order such presents but this turned out to be easy.

21 July 2026
Plants4Presents logo

Reply from Plants4Presents

Thank you very much for your review. We always love hearing from happy customers and are glad you are pleased with your Plants4Presents order. Thank you, Hannah, Customer Care Advisor, Plants4Presents

Rated 5 out of 5 stars

I love my lemon tree plant

I love my lemon tree plant. A healthy plant was delivered the next day. Exceptional service. I also appreciated the plant advice. I will be buying my next fruit plant from them

21 July 2026
Plants4Presents logo

Reply from Plants4Presents

Thank you very much for your review. We always love hearing from happy customers and are glad you are pleased with your Plants4Presents order. Thank you, Hannah, Customer Care Advisor, Plants4Presents

Rated 5 out of 5 stars

Great plants & customer service

Great plants & customer service ; would highly recommend this company

27 July 2026
Plants4Presents logo

Reply from Plants4Presents

Thank you very much for your review. We always love hearing from happy customers and are glad you are pleased with your Plants4Presents order. Thank you, Hannah, Customer Care Advisor, Plants4Presents

Rated 5 out of 5 stars

Absolutely great experience buying from…

Absolutely great experience buying from Plants4Presents for the first time. Website easy to navigate and informative. Delivery was quick and on time, and the Yuzu plant arrived well-packaged and in great condition, and with lots of helpful information. Bonus points for the phone advice afterwards.

27 July 2026
Plants4Presents logo

Reply from Plants4Presents

Thank you very much for your review. We always love hearing from happy customers and are glad you are pleased with your Plants4Presents order. Thank you, Hannah, Customer Care Advisor, Plants4Presents

Rated 5 out of 5 stars

Absolutely fantastic customer service

Absolutely fantastic customer service. I couldn't be happier! A supply issue was identified and resolved while I was asleep! As I live in New Zealand, they didn't want to delay the shipment, so they made the decision to upgrade my order to a more expensive product at no extra cost. The replacement was arranged without me having to do a thing, and my relative was delighted with the beautiful flowers, which arrived on time and in perfect condition.

21 July 2026
Plants4Presents logo

Reply from Plants4Presents

Thank you very much for your review. We always love hearing from happy customers and are glad you are pleased with your Plants4Presents order. Thank you, Hannah, Customer Care Advisor, Plants4Presents

Rated 5 out of 5 stars

Total confidence that the plants and…

Total confidence that the plants and delivery will be top quality and on time.

24 July 2026
Plants4Presents logo

Reply from Plants4Presents

Thank you very much for your review. We always love hearing from happy customers and are glad you are pleased with your Plants4Presents order. Thank you, Hannah, Customer Care Advisor, Plants4Presents

Rated 5 out of 5 stars

Sent the rose ‘Forever pink’ to a…

Sent the rose ‘Forever pink’ to a couple we know prior to a celebration party. They were absolutely delighted😊. It took pride of place on their patio. Hoping it is as beautiful as ours sent by my daughter in Australia - flowering for the 2nd time this year.

23 July 2026
Plants4Presents logo

Reply from Plants4Presents

Thank you very much for your review. We always love hearing from happy customers and are glad you are pleased with your Plants4Presents order. Thank you, Hannah, Customer Care Advisor, Plants4Presents

Rated 5 out of 5 stars

pricing

pricing, delivery, website ease of use

21 July 2026
Plants4Presents logo

Reply from Plants4Presents

Thank you very much for your review. We always love hearing from happy customers and are glad you are pleased with your Plants4Presents order. Thank you, Hannah, Customer Care Advisor, Plants4Presents

Rated 5 out of 5 stars

Quick turnaround / delivery and…

Quick turnaround / delivery and fantastic plant exactly as described

23 July 2026
Plants4Presents logo

Reply from Plants4Presents

Thank you very much for your review. We always love hearing from happy customers and are glad you are pleased with your Plants4Presents order. Thank you, Hannah, Customer Care Advisor, Plants4Presents

Rated 5 out of 5 stars

First contact was friendly and…

First contact was friendly and interested. Offered sound advice about the plant and the delivery. Plant Plumbago was a gift to a third party so had no evidence of quality but feed back was very good. Impressive protective packaging and plant arrived in good condition.

22 July 2026
Plants4Presents logo

Reply from Plants4Presents

Thank you very much for your review. We always love hearing from happy customers and are glad you are pleased with your Plants4Presents order. Thank you, Hannah, Customer Care Advisor, Plants4Presents

Rated 5 out of 5 stars

The recipient was really delighted with…

The recipient was really delighted with the gift, which made me very happy. The customer service was also excellent—friendly, helpful and responsive. I would happily order again.

2 July 2026
Plants4Presents logo

Reply from Plants4Presents

Thank you very much for your review. We always love hearing from happy customers and are glad you are pleased with your Plants4Presents order. Thank you, Hannah, Customer Care Advisor, Plants4Presents

Rated 5 out of 5 stars

Amazing product and service!

Bought a lemon tree as a gift and was absolutely delighted with the product and the service. The plant arrived exactly when promised, was incredibly healthy, and was wrapped beautifully with my message handwritten on a lovely card. Could not have asked for more - my mum was as thrilled with the present and I would definitely shop here again - thank you!!

21 July 2026
Plants4Presents logo

Reply from Plants4Presents

Thank you very much for your review. We always love hearing from happy customers and are glad you are pleased with your Plants4Presents order. Thank you, Hannah, Customer Care Advisor, Plants4Presents

Rated 2 out of 5 stars

Upon delivery the plant was delivered…

Upon delivery the plant was delivered in a damaged condition with the pot broken and broken branches as if it had been mishandled during transport. Looks like inadequate packing (fragile) and neglect by the transporter.

21 July 2026
Plants4Presents logo

Reply from Plants4Presents

Thank you very much for your review. We were so sorry that you experienced an issue with the delivery of your order but so glad that the recipient contacted us straight away and that we were able to resolve this for quickly for them. Thank you, Hannah, Customer Care Advisor, Plants4Presents

Rated 5 out of 5 stars

Bought a lemon tree from…

Bought a lemon tree from Plants4Presents for my birthday ( via the hubby’s wallet 😂) so far so good.
I had a couple of questions & they replied quickly & were very helpful.
I’m looking forward to many years of lemons from my own tree 👍🏻

21 July 2026
Plants4Presents logo

Reply from Plants4Presents

Thank you very much for your review. We always love hearing from happy customers and are glad you are pleased with your Plants4Presents order. Thank you, Hannah, Customer Care Advisor, Plants4Presents

Rated 5 out of 5 stars

GREAT PLANT AND PACKAGING DELIVERED ON…

GREAT PLANT AND PACKAGING DELIVERED ON TIME AT A GOOD PRICE.

21 July 2026
Plants4Presents logo

Reply from Plants4Presents

Thank you very much for your review. We always love hearing from happy customers and are glad you are pleased with your Plants4Presents order. Thank you, Hannah, Customer Care Advisor, Plants4Presents

Rated 5 out of 5 stars

Five stars well earned

I'm very happy with the service from Plants4Presents. They're my first choice if I want something and they have it in stock.
The plants are always very healthy and thriving. Very reasonably priced too for exotic edible plants which are sometimes hard to find.
They also use sensible couriers. I sometimes wonder if some couriers used by other companies are deranged.
I once needed to contact their customer service with a question and they responded promptly and were helpful.

21 July 2026
Plants4Presents logo

Reply from Plants4Presents

Thank you very much for your review. We always love hearing from happy customers and are glad you are pleased with your Plants4Presents order. Thank you, Hannah, Customer Care Advisor, Plants4Presents

Rated 5 out of 5 stars

Very good service,nothing was too much…

Very good service,nothing was too much trouble.
Delivery was on time and well packaged,unfortunately the pot was broken,but this was replaced very quickly,even though i did say it was not needed.
I would not hesitate in using plants 4 presents again,very pleased with the product.

20 July 2026
Plants4Presents logo

Reply from Plants4Presents

Thank you very much for your review. We always love hearing from happy customers and are glad you are pleased with your Plants4Presents order. Thank you, Hannah, Customer Care Advisor, Plants4Presents

Rated 4 out of 5 stars

Good quality plant

Good quality plant. Very poor delivery by DPD. The packaging round the plant was torn and damaged, the cardboard box was patched up and held together with DPD parcel tape. Half the compost had been tipped out of the pot showing the bare roots and a lower branch was broken off.

21 July 2026
Unprompted review
Plants4Presents logo

Reply from Plants4Presents

Thank you very much for your review. We were so sorry to hear about the delivery issue but thank you for contacting us directly about this and we are glad that you are pleased with the quality of the plant. Thank you, Hannah, Customer Care Advisor, Plants4Presents

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look