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Plant Addicts Reviews 1,816

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 1,316 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, often describing the plants as healthy, beautiful, and exceeding expectations. Many people highlight the excellent packaging, noting that orders arrive intact and well-protected. The ordering process is frequently mentioned as easy and efficient, with many consumers appreciating the wide selection of plants available and the quick delivery service. However, some customers also noted issues with damaged items upon arrival, sometimes due to mishandling by the delivery company. A few other people also felt that their orders were delayed or did not ship as expected, leading to disappointment, especially when plants were intended for specific dates. There were also occasional mentions of receiving incorrect plants or having difficulty with the website during the final steps of ordering.

What people talk about most

Product

Users describe positive interactions with the product, consistently praising the quality and health of the... See more

Quality

Customers had positive experiences with quality, frequently praising the health and condition of the plants... See more

Order

Reviewers express satisfaction with their orders, often praising the quality of plants received and the ease... See more

Delivery service

People report positive experiences with delivery service. Many customers praise the fast shipping and... See more

Website

Reviewers highlight positive aspects of the website, frequently praising its ease of use and navigation. Many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I received my order yesterday.  I will say in all of my years of gardening experience, I have never, ever received a rose bush that was as healthy as the one that was delivered.  It was obviously well... See more

Rated 5 out of 5 stars

First of all, Plant Addicts had a rose in stock that I couldn’t find anywhere else. Second, the plant arrived quickly, well-packaged and protected and it was full of healthy buds. And third, while I h... See more

Rated 5 out of 5 stars

I ordered 2 trees, and received them quickly, but, while one looked great, the other one was damaged. I contacted Plant Addicts immediately, explained the situation, and sent pictures. They responded... See more

Rated 5 out of 5 stars

I ordered from Plan addicts quite a few time Plants arrived very well packed, intact, beautiful, healthy, ready to be planted. i keep coming back and ordering more because of the great selection and h... See more


Company details

  1. Garden Center
  2. Plant Nursery

About Plant Addicts

Written by the company

Plant Addicts is a small, family-owned business that strives to provide the highest quality plants, gardening products, and the best customer service to our customers. Our mission is to help you create the outdoor oasis of your dreams.

Plant Warranty

Free Best In Class Plant Warranty

Plant Addicts provides a free 1-year plant warranty to all bushes, trees, and perennials. Plant Addicts also provides a 30-day guarantee on all annuals and houseplants. So you can order with confidence that the plants you receive will be happy, healthy, and ready to thrive at your home!

Why Choose Plant Addicts?

  • Check Best in Class Plant Warranty & Guarantee
  • Check Family-Owned Business - Customer Service With A Personal Touch
  • Check Exclusive Plant Varieties You Can't Find Locally
  • Check Free Plant Care Advice

4,000+ Different Nursery Quality Plants Available


Plant Addicts Rewards

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$5 off your next order

Happy Plant Owners

Promo Codes

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Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 37% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 1 out of 5 stars

Don't waste your time or money!

I ordered a shurb on April 18th 2026. As of May 3rd 2026 it still has not shipped. I was told they could not ship it yet because of the planting zone I want it delivered to. Through several messages I was told they would ship it on May 11th. Ive now got an email saying May 18th. I have told them I bought the plant, I want the plant shipped and still nothing. It is my responsibility to care for the plant and theirs to ship it. After this review I think my only choice is to request my money back and oder it somewhere else. DO NOT WASTE YOUR TIME OR MONEY .

18 April 2026
Unprompted review
Rated 5 out of 5 stars

An Indiana Gardener

I stumbled onto Plant Addicts while searching on the internet for new plants for my flower garden. I was attracted to the great variety of plants that were offered. I ordered a rhododendron for my flower garden and I just received it yesterday. My plant arrived in great condition and it was packaged with a lot of care. I was very satisfied with my order and I would highly recommend Plant Addicts to anyone who is a plant lover like myself.

2 May 2026
Unprompted review
Rated 5 out of 5 stars

Beautiful plants.

I ordered and quickly received several plants from Plant Addict. The plants arrived in excellent shape. I've now placed a second order and am waiting to see what beautiful flowers I'll get this time. Thank you.

1 May 2026
Rated 5 out of 5 stars

Great website

Great website, easy to maneuver around. The information about the plants is very well done. I am looking forward to receiving the hydrangeas I ordered.

3 May 2026
Rated 5 out of 5 stars

healthy plant

very fast shipping and my plant arrived in perfect condition. I will order fro this company again.

24 April 2026
Unprompted review
Rated 5 out of 5 stars

We had fantastic customer service from…

We had fantastic customer service from Hector. Thank you Hector.
You contribute greatly to the excellent reputation and shopping experience at Plant Addicts. My previous order is thriving and we can't wait to add our new little ones to the garden.
Thank you again for your attention and help.
Sue

2 May 2026

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