Plant World Seeds Reviews 

342
TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 131 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the impressive selection of unusual plant varieties available and find the online ordering process remarkably smooth and straightforward. People often mention that products arrive promptly in neat, secure packages, accompanied by exceptionally helpful and friendly customer service. Moreover, consumers value the efficient delivery service and the overall high quality of the items received over the years. However, some reviewers were not happy with certain seeds showing poor germination rates or smaller quantities than expected. A few other people also felt that international shipments encountering customs issues, delays, or missing documentation caused significant frustration.

What people talk about most

Product

Reviewers mention positive feedback about product quality, highlighting the great selection of unusual and... See more

Order

People report ambiguous experiences with order processes, highlighting a division in customer satisfaction.... See more

Quality

Reviewers highlight positive aspects of quality, noting that the seeds arrive well-packaged, in good... See more

Delivery service

Consumers find delivery_service to be positive, highlighting fast shipping times and well-packaged orders... See more

Service

Clients share great satisfaction with the service, praising the fast delivery, professional staff, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Finding a supplier of an unusual plant seed. Straight forward ordering system. To top it all, they included a FREE packet of seeds of a variety of their choice.Seed arrived well packed and in good con... See more

Rated 5 out of 5 stars

This company is amazing to work with. All I bought was 3 seed packets. USDA confiscated them even though they were an allowable item. Plant World Seeds sent me step by step directions on how to apply... See more

Rated 5 out of 5 stars

My 1st time using Plant World. I found the experience wonderful from start to finish. Their web site is full of Heirloom plants in a wonderful tempting variety.I found all I was looking for on the... See more

Rated 5 out of 5 stars

I placed an order from Bulgaria. The shipment arrived in 28 days. Very strict and correct company. Order with Eli. The products are well packaged and labeled. Very high level of service and communicat... See more


Company details

  1. Seed Supplier

Written by the company

Global seller of over 3500 varieties of flower and vegetable seeds. Many rare and unusual varieties sold. Buy online today. Fast and cheap shipping! UK based and in business for over 30 years.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

342 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 82% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(342)

129 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Not one but two of the orders I

Not one but two of the orders I made were lost in the mail at difference times. Carol at Plant World Seeds worked over an extended period of time to help with advice and support. Eventually she replaced both orders. Superior service from beginning to end!

13 March 2025
Unprompted review
Rated 1 out of 5 stars

TOTAL DESTRUCTION OF SEEDS

My seeds arrived in the United States and were confiscated and destroyed because most of them were flagged as "PROPAGATIVE"!!!! (which I thought was the whole idea with planting seeds!)
I think the seed company should know that the varieties of seeds they are selling will not be allowed through customs in other countries and NOT SELL THEM. Therefore, I WANT MY MONEY BACK!!!!!!!!
Please contact me with questions Holly Miller

28 February 2025
Unprompted review
Plant World Seeds logo

Reply from Plant World Seeds

Hello Holly, what you have stated above is misinformed and not the case, as per our shipping T&C's (which all customers must confirm they have read before being allowed to checkout) we strongly advise all US customers to apply for a small seed lot permit, which only a US citizen/company can apply for through USDA, this is all explained in our shipping terms with links to the relevant pages. If you have not already done so please contact orders@plant-world-seeds.com and we can help resolve the situation.

Rated 5 out of 5 stars

Only after I placed my order did I…

Only after I placed my order did I notice that normal delivery takes place within 7-10 days.This was no good for me as i needed it to be delivered within 3 days.I contacted Carol and explained,and she kindly dispatched it the same day,and it duly arrived within 2 days.
Excellent service

3 March 2025
Unprompted review
Plant World Seeds logo

Reply from Plant World Seeds

Hello, thank you for the comments, the 7-10 day is a worst case scenario as much of our stock is filled to order, but usually orders, particularly UK orders are out the door within a couple of working days. many thanks

Rated 4 out of 5 stars

Refund

In my excitement ordering my seeds from Plant World I didn’t read about the permits needed in shipping to the United States.
The information is there but not when checking out. You need to go to a separate page for all the shipping details.
I’m not pursuing the permits and the company has been great in sending me a refund. Plant World was very good at communicating with me.

4 March 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommended!

Excellent selection of hard to find species with a knowledgeable, friendly and helpful staff. They carry seeds I can't find anywhere else!
They can also ship to the US but I strongly suggest you register with USDA and file an APHIS form PPQ-587 or US customs will sit on your order for a month before seizing it. Very helpful walk through on Plant World's website!

24 January 2025
Unprompted review
Plant World Seeds logo

Reply from Plant World Seeds

Thank you Steven! always happy to help US customers with shipping! many thanks

Rated 1 out of 5 stars

US CUSTOMER BEWARE!!

US CUSTOMER BEWARE!!! They do not have the proper documentation to ship to the US. THE ORDER WILL BE SEIZED BY CUSTOMS. They say you can apply for a permit and offer links - however not a viable option for the home gardener. THEY DO NOT REFUND - BUYER BEWARE!!

27 February 2025
Unprompted review
Plant World Seeds logo

Reply from Plant World Seeds

This is untrue, the document required is a small seed lot permit, which can only be applied for by a US citizen/company. We cannot apply for this for you. This is clearly explained in our shipping T&Cs agreed to during checkout.

We do not simply refuse a refund, as above we provide further information to help the customer acquire the permit and then we offer to re ship the order at our cost and replace the lost seeds should the customer provide the permit!

With the correct permit we have a 99.9% success rate when shipping.

Rated 5 out of 5 stars

Excellent customer service- absolutely recommend

Such a great company. My little order got “got” in customs bc I didn’t READ Plant World’s excellent instructions and these nice people bent over backwards to help me fill out the forms to get them into the US. The seeds were for a rare plant that’s near-impossible to find here and it’s good for pollinators so I wanted to grow and share here. I would suggest that Plant World make it mandatory that people get the certificate for import. It is an extra step and for the US it was tedious, but it seems like customs is seizing a lot of the orders so it might save everyone a lot of headache (and planting time) to not being able to opt out.

2 March 2025
Unprompted review
Rated 5 out of 5 stars

Meconopsis seizure

I had ordered some seeds into a country that is apparently very strict about meconopsis seeds. I didn't receive them but got a message from the border patrol that my package was seized. I hated that, but figured to let plantworld seeds know and without me even asking they refunded me. Either way you put it, plantworld seeds is a very trustworthy company to buy from. You aren't going to lose.

8 February 2025
Unprompted review
Rated 5 out of 5 stars

Outstanding customer service

Outstanding customer service. There were several issues with this order to Australia (none were caused by the seller) Carol assisted me all the way through these issues and went above and beyond to do the right thing by me. Plant World Seeds care about their customers.

13 February 2025
Unprompted review
Rated 5 out of 5 stars

Great people and great seeds!!!

Due to my lack of import knowledge, there were major problems importing seeds into the US. Carol with Plant World Seeds went far above and beyond in resolving the problems. To make this experience even better, my order was for some tree seeds that normally take a minimum of two weeks to germinate. After just two weeks from planting, 50% of seeds have already germinated. Amazingly high-quality seeds! Amazingly high-quality customer service!!!

30 December 2024
Unprompted review
Plant World Seeds logo

Reply from Plant World Seeds

Brilliant news! i will pass on your comments! Many thanks

Rated 4 out of 5 stars

Easy process and clear guidelines.

These seeds were easy to order and good value (3 for 2). I ordered 6 and the postage was the same.
We received an email confirming the order, and looked at the link to see how it was going. We didn't get any indication that the order had been sent, other than looking and finding that the status had changed
I ordered these in the UK on the Thursday and they arrived on the Wednesday.
On the seed packets there's instructions on how to grow the plants. I thought this was pretty good.

6 February 2025
Unprompted review
Plant World Seeds logo

Reply from Plant World Seeds

Thank you for the feedback, it is very much appreciated, i can say that we are currently in the process of upgrading customer comms and order status issues so please rest assured this should get better in the near future. many thanks!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look