Planmyluxe Reviews 

187
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 182 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff's helpfulness, professionalism, and knowledge, contributing to a first-class and highly efficient service that often exceeds expectations. People appreciate the well-organized holidays and excellent customer service, which includes clear communication and quick issue resolution. The booking process is consistently noted as easy, smooth, and transparent, with prompt handling and clear explanations, complemented by proactive communication like courtesy calls to confirm arrangements and provide reassurance. Many consumers express strong satisfaction with the overall experience, indicating a high likelihood of rebooking and recommending the company to others.

What people talk about most

Staff

Consumers find staff to be positive, with many reviewers praising specific individuals for their exceptional... See more

Service

Customers consistently note positive experiences with service, highlighting the professionalism, helpfulness,... See more

Holidays

Users describe positive interactions with holidays, highlighting the helpfulness and knowledge of the team... See more

Customer service

Customers had positive experiences with customer service, highlighting the helpfulness and efficiency of the... See more

Booking process

Reviewers highlight positive aspects of the booking process, consistently praising the helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Mark rang today to confirm our holiday arrangements and check that we were happy with everything. He couldn’t make contact with us initially but he was persistent in phoning until we were available to... See more

Company replied

Rated 5 out of 5 stars

What a great holiday organised by Mark. I gave him a brief, he delivered to the detail. The holiday was a surprise for my partner and Mark delivered. If you need it sorting, Mark’ll fix it. Definitel... See more

Rated 5 out of 5 stars

Mark Gibson was very helpful in submitting the claim form for Wizz Air flight which was delayed by over 5 hours. Thank you Mark. I have booked several holidays with Plan My Tour and have been very hap... See more

Company replied

Rated 5 out of 5 stars

Mark was very polite, very professional, a good listener coupled with being very knowledgeable. Mark is a true Ambassador and I would highly recommend what he has to offer, to friends, family. Includi... See more


Company details

  1. Travel Agency
  2. Tour Operator
  3. Travel Aggregator

Written by the company

Whether you're after an affordable luxury beach holiday, an ultra luxury holiday, or something in between, PlanMyLuxe – and our fantastic range of holidays to suit all budgets for the discerning traveller – has got you covered. Is your perfect holiday a city break exploration or even a trip to the Italian lakes? We've got great deals that are sure to catch your eye. Our holidays cover more than 60 destinations across Europe and beyond, making it easy to discover new places or explore old favourites. Plan My Luxe collection of more than 9,000 hotels covers all bases, too. We've got everything from luxurious, all inclusive resorts to family-focused hotels and adults-only escapes, not to mention our exclusive flash-sale deals. Tempted? Each great value package includes your flights, accommodation, and a 23kg bag, plus we throw in free transfers on our beach and lake holidays. We pride ourselves on our ultimate flexibility which means you can book a holiday with total confidence. And did we mention that all our holidays are ATOL protected, too? We've got a fantastic programme of flying from airports all over the UK – often with multiple departures a day – so you can tailor those travel plans to suit you.


Contact info

4.9

Excellent

TrustScore 5 out of 5

187 reviews

5-star
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1-star

No recent history of asking for reviews

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4.9

All reviews

(187)

187 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very professional from sam & Bruce

Very professional from sam & Bruce

15 June 2026
Unprompted review
Planmyluxe logo

Reply from Planmyluxe

Dear Lee,

Thank you very much for taking the time to share your feedback regarding our team members Sam and Bruce will be very glad to read your feedback ..

We do hope you have a wonderful time away and that you book with us again in the future.

All the best,
Plan My Luxe

Rated 5 out of 5 stars

Very happy with the service with plan…

Very happy with the service with plan my tour

15 June 2026
Unprompted review
Planmyluxe logo

Reply from Planmyluxe

Good Evening Mr R Butler,

Thank you very much for your feedback.

We greatly appreciate your custom with us and look forward to serving you again in the future.

Best Wishes
Plan My Luxe,

Rated 5 out of 5 stars

Very good

Hadvery good assistantsalso family pleased

14 June 2026
Unprompted review
Planmyluxe logo

Reply from Planmyluxe

Dear Carole,

Thank you very much for your feedback.

We greatly appreciate your custom with us and look forward to serving you again in the future.

Best Wishes
Plan My Luxe,

Rated 5 out of 5 stars

I am happy for the help of booking my…

I am happy for the help of booking my luggage’s by Mr. Sam

14 June 2026
Unprompted review
Planmyluxe logo

Reply from Planmyluxe

Good Evening Mr U Rahman,

Thank you so much for your positive comments.Which will be passed on to Sam.

We do hope you have a wonderful time away and that you book with us again in the future.

Best Regards
Plan My Luxe

Rated 5 out of 5 stars

Very helpfull

14 June 2026
Unprompted review
Planmyluxe logo

Reply from Planmyluxe

Dear Customer,

Thank you very much for your feedback.

We greatly appreciate your custom with us and look forward to serving you again in the future.

Best Wishes
Plan My Luxe,

Rated 5 out of 5 stars

Excellant service

Excellant service recieved from sam

13 June 2026
Unprompted review
Planmyluxe logo

Reply from Planmyluxe

Dear Kathleen,

Thank you so much for your positive comments.Which will be passed on to Sam.

We do hope you have a wonderful time away and that you book with us again in the future.

Best Regards
Plan My Luxe

Rated 5 out of 5 stars

Amazing Service

Mark has been amazing. Super friendly, helpful and professional.

12 June 2026
Unprompted review
Planmyluxe logo

Reply from Planmyluxe

Dear Mark,

Thank you very much for your feedback.

We greatly appreciate your custom with us and look forward to serving you again in the future.

Best Wishes
Plan My Luxe

Rated 5 out of 5 stars

booked though plan my tour

booked though plan my tour

11 June 2026
Unprompted review
Planmyluxe logo

Reply from Planmyluxe

Dear Harvey,

Thank you very much for your feedback.

We greatly appreciate your custom with us and look forward to serving you again in the future.

Best Wishes
Plan My Luxe

Rated 5 out of 5 stars

Great from start to finish.

11 June 2026
Unprompted review
Planmyluxe logo

Reply from Planmyluxe

Hello Elanthii,

Thank you very much for your feedback.

We greatly appreciate your custom with us and look forward to serving you again in the future.

Best Wishes
Plan My Luxe

Rated 5 out of 5 stars

Planmytour was very helpful regarding…

Planmytour was very helpful regarding the payment plan

10 June 2026
Unprompted review
Planmyluxe logo

Reply from Planmyluxe

Dear Simbai,

Thank you very much for your feedback.

We greatly appreciate your custom with us and look forward to serving you again in the future.

Best Wishes
Plan My Luxe

Rated 5 out of 5 stars

Danny called as expected

Danny called as expected, took the remaing balance for my forthcoming holiday. Very friendly and efficient.

10 June 2026
Unprompted review
Planmyluxe logo

Reply from Planmyluxe

Dear Heather,

Thank you so much for your positive comments.Which will be passed on to Danny.

We do hope you have a wonderful time away and that you book with us again in the future.

Best Regards
Plan My Luxe

Rated 5 out of 5 stars

Very good friendly service payment plan…

Very good friendly service payment plan also very helpful…

9 June 2026
Unprompted review
Planmyluxe logo

Reply from Planmyluxe

Dear customer,

Thank you very much for your feedback.

We greatly appreciate your custom with us and look forward to serving you again in the future.

Best Wishes
Plan My Luxe

Rated 5 out of 5 stars

Easy to deal with

Easy to deal with, prompt and available from 9am to 12pm. Amazing service. Highly recommend

9 June 2026
Unprompted review
Planmyluxe logo

Reply from Planmyluxe

Good Evening Sophie,

Thank you for taking the time to leave us a review.

I'm very glad to read your feedback .We do aim to offer our customers the best value for money holidays available and to deliver the very best level of service.

We do hope you have a wonderful time away and that you book with us again in the future.

All the best,
Plan My Luxe

Rated 5 out of 5 stars

Great communication

Great communication

9 June 2026
Unprompted review
Planmyluxe logo

Reply from Planmyluxe

Hello Zoe,

Thank you very much for your feedback.

We greatly appreciate your custom with us and look forward to serving you again in the future.

Best Wishes
Plan My Luxe

Rated 5 out of 5 stars

Helpful and friendly staff

Helpful and friendly staff

9 June 2026
Unprompted review
Planmyluxe logo

Reply from Planmyluxe

Dear Marion,

Thank you very much for your feedback.

We greatly appreciate your custom with us and look forward to serving you again in the future.

Best Wishes
Plan My Luxe

Rated 5 out of 5 stars

Had a great experience

Had a great experience. Sorted everything out and explained everything in detail. Would definitely recommend.

6 June 2026
Unprompted review
Planmyluxe logo

Reply from Planmyluxe

Dear Joanne,

Thank you for taking the time to leave us a review.

I'm very glad to read your feedback .We do aim to offer our customers the best value for money holidays available and to deliver the very best level of service.

We do hope you have a wonderful time away and that you book with us again in the future.

All the best,
Plan My Luxe

Rated 5 out of 5 stars

Very helpful

Very helpful and so kind

5 June 2026
Unprompted review
Planmyluxe logo

Reply from Planmyluxe

Dear Mary,

Thank you very much for your feedback.

We greatly appreciate your custom with us and look forward to serving you again in the future.

Best Wishes
Plan My Tour

Rated 5 out of 5 stars

Sam is perfect from plan my tour

Sam is perfect from plan my tour
We have booked over 10 holidays so far no problems

5 June 2026
Unprompted review
Planmyluxe logo

Reply from Planmyluxe

Hello Daniel,

Thank you so much for your positive comments.Which will be passed on to Sam.

We do hope you have a wonderful time away and that you book with us again in the future.

Best Regards
Plan My Luxe

Rated 5 out of 5 stars

Very good company

1 June 2026
Unprompted review
Planmyluxe logo

Reply from Planmyluxe

Dear Terry,

Thank you very much for your feedback.

We greatly appreciate your custom with us and look forward to serving you again in the future.

Best Wishes
Plan My Luxe

Rated 5 out of 5 stars

Veryhappy with plan my tour 1/06/2026

1 June 2026
Unprompted review
Planmyluxe logo

Reply from Planmyluxe

Dear Koki,

Thank you very much for your feedback.

We greatly appreciate your custom with us and look forward to serving you again in the future.

Best Wishes
Plan My Luxe

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