Planet Express Reviews 1,660

To Whom It May Concern,
I am submitting a formal complaint against **PlanetExpress**, a package receiving and storage
company, for theft and fraudulent practices.
### **Incident Details:**
- **Company Name:** PlanetExpress
- **Package ID:** P2766-C
- **Tracking Information:** FedEx 288612897774
- **Date of Arrival at PlanetExpress:** May 14, 2025
- **Invoice Amount:** $1588 (Samsung S25 Ultra 1TB Silver Blue)
Upon requesting the shipment of my package, I received an email from PlanetExpress stating that
the package was "sealed but light" and had a "rattling noise" inside. They proceeded to **cancel the
mail-out request** and took photographs of the package, which clearly show that the **phone was
missing**.
I have verified with the seller that the phone was indeed included and shipped correctly.
Furthermore, I have found **numerous complaints on SiteJabber** where multiple customers accuse
PlanetExpress of similar fraudulent activities. This pattern of theft is evident and seems to be a
systematic practice.
You can view these complaints here:
- https://www. sitejabber. com/reviews/planetexpress.com
### **Evidence Provided:**
1. Email from PlanetExpress canceling the shipment and claiming the package was "light"
2. Photos taken by PlanetExpress showing the box without the phone
3. Invoice for the Samsung S25 Ultra 1TB Silver Blue amounting to $1588
4. Communication with the seller confirming proper shipping
5. Public complaints from other customers demonstrating similar incidents
### **Request for Investigation:**
I am requesting a formal investigation by:
- **Federal Bureau of Investigation (FBI)** - For package theft and fraud
- **Federal Trade Commission (FTC)** - For commercial fraud and deceptive practices
- **Better Business Bureau (BBB)** - To document fraudulent practices
PlanetExpress must be held accountable for the repeated theft of customer property, and I am
urging for a full-scale investigation into their operations and handling of packages.
### **Contact Information:**

Email:
Phone:
I look forward to your swift response and confirmation that this investigation will proceed.
Sincerely,

Used twice already in the past month. Very reasonable prices. Quick and efficient. Great value for money and cheapest around

This is my first time using the service and so far it has been great everything has been so easy to understand and use and I am highly impressed with the service

I love planetexpress I’ve been using them for over 5 years now and they’ve never failed me once.

The consolidation and received dates were very shirt and welcomed.

After what I can only describe as an absolute saga with Global Shopaholics (trying to send nail polish from the US to Australia), I really didn't know what to expect from this company, but was optimistic, since their customer service was immediately way more responsive than that of both Global Shopaholics and my previous go-to freight forwarder (Shipito).

In the process of trying to get the goods shipped with Global Shopaholics, I would have sent probably 30+ emails, there were constant delays, their customer service is truly awful and will not respond for days, their website is shonky and ambiguous, etc. So far, I've had the opposite experience with Planet Express. The package received by them was entered into my account very promptly. The entire mailout process was complete virtually immediately, and the package is already with FedEx on its way to me.

A package that arrived at the Oregon warehouse of Planet Express on Tuesday has now (it's Friday as I'm writing this) legitimately done more than it did at Global Shopaholics in a month - and those three days even include time when I'd done the customs form but was waiting to get paid so that I could pay for the shipping, suggesting that this is their level of timeliness even when there's a delay of a day or two on a customer's end! After one of the worst consumer experiences I've ever had, this has genuinely been such a relief. No, nail polish isn't some lifesaving item or something, but it's kind of alarming when you send something in quantity to a competitor in the freight forwarding market who advertises itself as a specialty hazardous goods shipper and then refuses to ship the items, creating an extremely time-consuming, convoluted, month-long international dispute. I'm gobsmacked that Planet Express was able to turn the problem around in a matter of days, using FedEx, better customer service, efficient employees, and a website that is actually functional.

I'm definitely optimistic about the company after this experience. After Shipito prices skyrocketed over the years and this exploration of Global Shopaholics as an option ended in unmitigated disaster, I'd probably use only Planet Express for US to Australia freight forwarding in future. I don't require the service that often and the last time I wanted to ship hazardous goods (nail polish) was maybe 8 years ago but, due to the international nature of these transactions, the expense of the transactions, and the complexity surrounding the logistics of it, having a company that's competent to handle it is so, so important. I pretty much have only good things to say so far. The FedEx tracking a day after I paid for the shipping feels like a mirage after what I went through with Global Shopaholics!

Reliable service, fast handling, superb job.
Nice and professional, keep doing it.

Very satisfying

I have used Planet Express for a long time, their service is great, you just have to be specific about what your asking them to do when consolidating.

The packaging was extremely fast and very well protected! Thank you!

Easy to use online service, item delivered and registered into system quickly. Easy to select and pay for forwarding. Fantastic service.

Planet Express has been great over the past several years helping me consolidate my packages and ship on to me overseas. They are excellent in consolidation and take care of all my shopping. Highly recommend Planet Express for holding, consolidating, and shipping your packages!

This method of shipping is very expensive. By the time by items arrived I have paid double the cost

GREAT SERVICE
VERY NICE, HELPFUL PEOPLE

The service is top quality from start to finish, with real time updates of your requests.

Never had an issue yet. Fast reliable service.

Very quick response timed to my requests for consolidation and then shipping. Overall excellent service and care. Thank you very much.

My experience was great. I haven’t yet received my package, but the customer service was so responsive to my every question, I tracked all of my packages everyday until they shipped them out now I am waiting for the shipping company. Overall the experience was amazing and I will use them again. Thank you

easy streamlined process, especially for those of us on the margins of the globe (i know that does not make sense, spheres do not have edges) but you know what i mean