Paid £5 via Paypal, the credit shows up on the website but when I phone, it says I have no credit. I emailed them and they fixed the problem: I had had an account before with the same number and their... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Actually, very shortly after I posted the review below, a woman (Jessica I think she said her name was?) called me and sorted out my issue and I've been able to get through to Ireland with the 'fi... See more
We have received excellent service from Planet Telecom and would highly recommend them. Jonny, Jenny and the wider team are always friendly, helpful and quick to resolve any issues. As a small bu... See more
Our internet had gone down over the weekend, intermittently in and out. I contacted planet telecom and was instantly called back from Jonny. He not only has sorted all of our internet issues, he has g... See more
Company details
Written by the company
Planet Telecom is a trusted provider of innovative communication solutions, empowering businesses across the UK to stay connected and thrive. From hosted phone systems and reliable internet services to mobile connectivity and advanced call handling solutions, we offer a comprehensive suite of telecom services tailored to your needs. With a focus on simplicity, flexibility, and customer satisfaction, Planet Telecom is dedicated to helping businesses of all sizes optimise their communications. Our human, jargon-free approach ensures you understand exactly what you’re getting, while our cutting-edge technology delivers the reliability and performance you expect. As experts in international call routing, VoIP, and telecom regulations, we’re also your partner for navigating complex communication challenges. Whether you’re looking to transition from PSTN to modern systems, scale your operations with Unified Communications as a Service (UCaaS), or enhance your business with custom connectivity solutions, Planet Telecom is here to make it easy. Discover how we can transform the way your business communicates by visiting planet.uk.
Contact info
United Kingdom
- planet.uk
4.3
Excellent
151 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 75% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fast, easy and all round excellent service!
The service is easy to self-manage! After our personal welcome recordings had been created everything was set up within a matter of minutes. We would highly recommend Plant Numbers :)
8 February 2017
Reply from Planet Telecom
Hi Joe,
Thank you for endorsing Planet Numbers, great to hear you'd highly recommend us :)
Please let me know if there's anything we can help with in the future.
Best wishes
Robin James, MD
Planet Numbers Ltd
Reply from Planet Telecom
Thanks for taking the time to add your words of approval here Alex, we love hearing positive things about our business!
Don't hesitate to get in touch if there's anything you think we could do to improve.
Thanks again,
Robin James, MD
Planet Numbers Ltd
Reply from Planet Telecom
Thanks so much for leaving us this perfect review - very much appreciated!
If there's any help you need with anything in the future, please don't hesitate to get in touch.
Kindest regards,
Robin James, MD
Planet Numbers Ltd
Very easy to set up
All straight forward from enquiry to purchase.
Easy to manage control panel
I would recommend Planet Numbers for businesses
8 December 2016
Unprompted review
Reply from Planet Telecom
Dear Andy,
Thank you very much for leaving your kind review - I know the team here all appreciate hearing they're doing a good job, and I'm delighted to hear we have another happy customer. If there's any assistance you need with the control panel, please get in touch.
Best wishes
Robin James
Managing Director
Crystal Clear Everytime
I've used Planet Numbers for years calling family overseas, having no pin to remember and an easy top-up system means I will always use this company.
When I am speaking to others the line is so clear, I've tried internet calling which doesn't work well enough, and will cut out frequently.
Thanks for the excellent service!
6 December 2016
Unprompted review
Reply from Planet Telecom
Dear Tim,
Thank you for your glowing report of our service, it's very appreciated. Don't hesitate to get in touch if there's anything we can do that would improve our service for you.
Kind regards,
Robin James
Managing Director.
Awful for non-business users
Seems too good to be true, and unless you are a business it is. You will get charged an access charge (e.g. 45p per minute for O2 customers) on top of the charge from planet numbers. This is not made clear enough in my opinion as you have to search for this information. Very, very poor.
20 October 2016
Unprompted review
Reply from Planet Telecom
Hi Angie,
I’m really sorry to hear that you're disappointed with our service.
I understand that you left this review before any of our customer service staff had the opportunity to assist you, which is a shame because I’m sure we could have done something to prevent this 1 star review.
Having looked at your international calling account, I can see that you didn’t add any funds to it, or dial the correct access number: You called an 084 access number, which can be expensive to call from a mobile.
It appears you experienced some confusion over the two services, dialled the wrong access number, and as a result experienced a higher call charge than expected.
With your feedback, we’ll be able to make changes to the website to prevent other people having similar issues.
I’d really like to discuss this over the phone and help you make the cheap calls you were expecting. As a gesture of goodwill, I'd like to offer you some free calling credit to get you started. Could you please give me a call (free, on 08000 886 886) so I can resolve this and have a happy customer?
Kind regards,
Alex Deutsch
Office Manager
Top Class Service at a Good Price
Dealing with Planet Numbers was simple, quick & efficient. I will not hesitate to use them again.
10 October 2016
Reply from Planet Telecom
Hi Carey,
Thank you very much for leaving us a 5 star review, it's really appreciated. Please don't hesitate to get in touch if there's anything we can assist with. We look forward to serving you in the future.
Best wishes
Robin James
Managing Director.
Reply from Planet Telecom
Dear Stephen,
Thank you so much! We're delighted that you're happy with our service - be sure to let us know if there's anything we can do to make it even better.
Kind regards,
Robin James
Managing Director.
Trouble Free Smooth Service
Having been a user of Planet Numbers for some time now I can convey that they not only provide an easy to use back office but the facilities make dealing with my calls run smoothly and free of glitches, and as for the price I doubt I could find better for such service.
13 September 2016
Reply from Planet Telecom
Dear Clive,
Thank you for leaving us a 5 star review! It's great to hear such positive words. Please don't hesitate to let us know if there's anything you think we could do to improve our service.
Kind regards,
Robin James
Managing Director.
Great Service
Hi Have used Planet numbers for all my Businesses and found the team they're extremely helpful and professional at all times and the product very competitive.
I would completely recommend them
Scott Sheedy
CEO The Hardwick Group
13 September 2016
Reply from Planet Telecom
Dear Scott,
Thank you for your kind review, and recommending Planet Numbers! We're delighted to hear that you're happy with our service. If there's anything we can help with, please don't hesitate to give us a call.
Kind regards,
Robin James
Managing Director.
Great service
This was a 1st class service from start to finish, the transition was smooth and faultless I was kept informed of the progress and once it was completed
A*
13 September 2016
Reply from Planet Telecom
Dear Max,
Thank you for giving us a 1st class, perfect rating. Please don't hesitate to let us know if there's anything you think we could do to improve our service.
Kind regards,
Robin James
Managing Director.
Reply from Planet Telecom
Dear Christopher,
Thank you for your positive review of our service - please call us if there's anything we can do to improve.
Best wishes,
Robin James
Managing Director.
Excellent company and service
I have been using Planet Numbers for five years by now and never have had any problem or interruption with the service. This really works for small companies like mine and you can trust you can get your calls year after year to the same number. I highly recommend Planet Numbers
8 September 2016
Reply from Planet Telecom
Dear Sandra,
Thank you for your review, and for recommending Planet Numbers! We love hearing from happy customers! Please don't hesitate to give us a call if there's anything we could do to improve our service for you.
Kind regards,
Robin James
Managing Director.
Reply from Planet Telecom
Dear Colin
We really appreciate receiving your perfect review, thank you! Don't hesitate to get in touch if there's anything at all we can do to improve our service.
Kind regards,
Robin James
Managing Director.
Reply from Planet Telecom
Dear Gayeane,
Thank you for leaving us a perfect, 5 star review - it makes our day to hear our customers are happy. Please get in touch if there's anything we can help you with.
Kind regards,
Robin James
Managing Director.
Service with Issues
Had No Issues till date. We have been with Planet Numbers for few years.
7 September 2016
Reply from Planet Telecom
Dear Anand,
Thank you for giving us a perfect 5 stars! If there's anything we can do to improve the service we provide, please give us a call.
Kind regards,
Robin James
Managing Director.
Been using Planet Numbers for many years, always a good service
Not much more to say really, it does what it says on the tin, reliably, consistently and cost effectively, great service.
7 September 2016
Reply from Planet Telecom
Thank you for your perfect 5 star review! Please don't hesitate to give us a call if there's anything we can help with
Very happy with Planet Numbers
No problems with Planet Numbers, efficient customer service!
6 September 2016
Reply from Planet Telecom
Thank you taking the time to leave us a great review - we really love hearing from happy customers! If there is anything we can do to help, please don't hesitate to give us a call.
Undisturbed
Never had an issue with our phone number being unavailable. Support is spot on and service is great!
6 September 2016
Reply from Planet Telecom
Dear Damien,
Thank you so much for your positive review! If there is anything we can help with, please don't hesitate to give us a call.
Kind regards,
Robin James
Managing Director.
Planet Numbers no problems
Very good, no high pressure sales, stable dependable service.
6 September 2016
Reply from Planet Telecom
Thank you so much for your kind comments. Be sure to let us know if there's anything we can do to make our service even better.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.