Absolutely and utterly useless. For example I have attempted 30 times just now to call both my elderly parents in Ireland and call mostly doesn't connect and if it does ring it drops out automatical... See more
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See what reviewers are saying
I already liked this very low cost calling app,but today when I had a question, I called the free access number, and was immediately helped by a young man called Brandon, who provided time and underst... See more
Company replied
This 5 star rating is mainly for the operators who helped me to reset the New Planet Talk application. I don’t understand why Planet Talk has to change the perfectly easy to use app instead of this ne... See more
Company replied
I can't understand why there are so many complaints? I have done tel. top-ups since I joined years ago, they may not be as slick as on-line ones but they are infrequent and significantly safer than... See more
Company details
Written by the company
Say hello with Planet Talk the home of cheap calls. Here you will find the best quality international lines with the lowest international rates, so making cheap international calls without compromising on quality is easy. We have 3 great cheap call ser...
Contact info
71-75 Shelton Street, WC2H 9JQ, London, United Kingdom
- care@planettalk.com
- planet-talk.co.uk
2.9
Average
68 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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It's rubbish and doesn't work
It's rubbish and doesn't work, gave up trying to call Ghana, and then your credit expires - terrible
18 March 2026
Unprompted review
Very poor service all my credits…
Very poor service all my credits suddenly disappeared and when I tried to top up it proved impossible. Call quality is very poor also and often it just doesn't work will never use again.
31 December 2025
Unprompted review
Femi
Femi from the customer support was very helpful and professional and they fixed the issue I had with the app. Also was very patient as I didn’t know what to do and they explained to me step by step what I needed to do. Thank you again Femi for your help
24 April 2025
Unprompted review
Reply from Planet Talk
Hi, thank you so much for your lovely review! We're so glad you got to experience Femi’s outstanding service, he truly goes above and beyond for our customers 🧡
We take great pride in our customer service, so if you ever need support, just know we’re always here to help. Thanks again.
Planet Talk Team
Doesn’t work anymore
Doesn’t work anymore. Checked me details and registered phone number are up to date, but the access numbers on Planet numbers (used to be planet talk) are not accessible, I get messages that the mobile is not accessible or that I cannot be connected despite having credit.
30 March 2025
Unprompted review
Reply from Planet Talk
Hello Sebastien,
We are sorry to hear about your experience and appreciate you taking the time to share your feedback. Please note that the Planet Talk app is fully operational. It seems you may be referring to the discontinued Planet Talk Account product.
In September 2023, we notified all customers of Planet Talk Account that the product would be discontinued by December 2023. To ensure a smooth transition, we provided an additional grace period before discontinuing the product in February 2024. Currently, the only active service is the Planet Talk app.
If you need any assistance or further clarification, our customer support team is happy to help. Please feel free to reach out via email : care@planettalk.com
Poor connection to fixed lines in South Africa …
Tried 3 times to top up so that I could make calls to a fixed line, through WiFi calling, which is what I was advised to use, only to be cut off on 85% of my calls at some point. No point. Most disappointing.
Edit: I've had 85% of my calls cut, so the purpose * used your service was to contact fixed lines abroad. Nowhere did you explain that this would be an issue and that large companies with call centers could not be contacted using your service. I've never heard that response from a reputable company either.Poor show.
25 February 2025
Unprompted review
Reply from Planet Talk
Hi, sorry you experienced these issues. As mentioned before, service lines like the one you contacted can sometimes have long hold times and unstable connections often due to factors beyond our control, like the recipient’s network and incoming call volumes. That’s why we suggested using email or chat as alternatives. We’re glad you haven’t faced similar issues with other numbers, and please know we’re always working with our service partners to improve call quality.
Thank you for your feedback
Had an issue
Had an issue, contacted customer services and resolved straight away, excellent product.
23 October 2024
Unprompted review
Reply from Planet Talk
Hi, thank you for your review! We’re glad to hear that you received a quick resolution to the issue and find our product excellent. We pride ourselves in our Customer Service, if you ever need support you know we are on hand to help, thanks, Planet Talk.
I love you Planet Talk!
I love you Planet Talk!! I have been a happy customer for well over 10yrs, if not more.
I have never had a single problem using the app & I have no plans to leave as the call costs are great especially when calling Australia from the UK & or when I'm travelling.
Excellent app. & I would certainly recommend this to anyone, as I've already done!!
Thanks Planet Talk.
14 August 2024
Unprompted review
Reply from Planet Talk
Hi, thanks for your lovely review, and so glad you enjoy our app, and remain so 10yrs later💕 . We pride ourselves in our Customer Service, if you ever need support you know we are on hand to help, thanks, Planet Talk.
I have been using planet talk for years…
I have been using planet talk for years Wifi when I’m home and data when I am somewhere else. Now I can not use my data to make phone calls anymore. It’s telling me I have no access to Wi-Fi. Does anyone know why?
13 August 2024
Unprompted review
Reply from Planet Talk
Hi, apologies for your experience, please do call our customer service team on 0333 303 3333 and let's get your issue resolved. Thanks, Planet Talk.
Very attentive and responsive.
Very attentive and responsive.
Looking to help / resolve issue.
11 July 2024
Unprompted review
Reply from Planet Talk
Hi, thanks for your lovely review, and so glad you got to experience our team, who all go above and beyond with all our customers 🧡. We pride ourselves in our Customer Service, if you ever need support you know we are on hand to help, thanks, Planet Talk.
helpful
very helpful lady who listened patiently and then guided me through app until I was able to instal it
25 April 2024
Unprompted review
Reply from Planet Talk
Hi, thanks for your lovely review, and so glad you got to experience our team, who all go above and beyond with all our customers 🧡. We pride ourselves in our Customer Service, if you ever need support you know we are on hand to help, thanks, Planet Talk.
It was so nice to talk to Chris.He's…
It was so nice to talk to Chris.He's polite,informative.
19 April 2024
Unprompted review
Reply from Planet Talk
Hi, thanks for your lovely review, and so glad you got to experience Chris, who goes above and beyond with all our customers 🧡. We pride ourselves in our Customer Service, if you ever need support you know we are on hand to help, thanks, Planet Talk.
New customer sign up
Needed advice to load initial credit. A very helpful person, Sanna - R talked me through it. First call now made to The Netherlands successfully.
15 April 2024
Unprompted review
Reply from Planet Talk
Hi, thanks for your lovely review, and so glad you got to experience Sanna, who goes above and beyond with all our customers 🧡. We pride ourselves in our Customer Service, if you ever need support you know we are on hand to help, thanks, Planet Talk.
It was a pleasure to talk to Chris this…
It was a pleasure to talk to Chris this afternoon and he was very polite helpful and informative
8 April 2024
Unprompted review
Reply from Planet Talk
Hi, thanks for your lovely review, and so glad you got to experience Chris, who goes above and beyond with all our customers 🧡. We pride ourselves in our Customer Service, if you ever need support you know we are on hand to help, thanks, Planet Talk.
stopped the service but no refund offered
Same experience as customer from 20/3/24 below. Called customer service to be told that the service has been discontinued. I was never advised in advance. Dont understand the advice Planet talk have given. Why didnt they write to customers to explain what they were doing and offer to migrate the account. Anyway as things stand I’ve lost my money
31 March 2024
Unprompted review
Reply from Planet Talk
Hi, I'm sorry you are not happy that the account service is closed.
We did apply message's to the service stating it was closing 6 months prior, likewise we contacted all our customer via either phone or email who had an active balance. We advise all our customers to move to our app product to continue using our amazing service's. Refunds are provided in line with our T&Cs.
Excellent help to get started
Chris was extremely helpful in talking us through how to load the App, transfer credit from the previous A/c,
& explain in detail how to make a call.
20 March 2024
Unprompted review
Reply from Planet Talk
Hi, thanks for your lovely review, and so glad you got to experience Chris, who goes above and beyond with all our customers 🧡. We pride ourselves in our Customer Service, if you ever need support you know we are on hand to help, thanks, Planet Talk.
Appalling service
Appalling service. Planet Talk have closed their Landline service and kept our credit balance and are refusing to return it
19 March 2024
Unprompted review
Reply from Planet Talk
Hi, our landline service has migrated to our app product. Any outstanding balance can be transferred to your app account. Refunds are provided in line with our T&Cs. Thanks, Planet Talk
Great experience with customer service
Great experience with customer service, they were able to issue a refund within 24hours and I did not have to do a huge dong and dance to get my money back.
14 March 2024
Unprompted review
Reply from Planet Talk
Hi, thanks for your lovely review, and so glad you got to experience our team, who all go above and beyond with all our customers 🧡. We pride ourselves in our Customer Service, if you ever need support you know we are on hand to help, thanks, Planet Talk.
I switched from Go Talk today
I switched from Go Talk today. Planet Talk operates differently. However Planet Talk’s representative was patient and helpful in explaining the new procedures.
29 February 2024
Unprompted review
Reply from Planet Talk
Hi, thanks for your lovely review, and so glad you got to experience our team, who all go above and beyond with all our customers 🧡. We pride ourselves in our Customer Service, if you ever need support you know we are on hand to help, thanks, Planet Talk.
Very good app for international calls
12 February 2024
Unprompted review
Reply from Planet Talk
Thanks for your review and 5* rating. Don't forget, Planet Talk allows you to top-up the Pay-As-You-Go credit of friends and family around the world quickly and easily, thanks Planet Talk.
I have just had to call the Planet Talk…
I have just had to call the Planet Talk help line after getting into difficulties setting up a new account. Sanna R who helped me was patient in listening to the problem and had solved it very quickly.
9 February 2024
Unprompted review
Reply from Planet Talk
Hi, thanks for your lovely review, and so glad you got to experience Sanna, who goes above and beyond with all our customers 🧡. We pride ourselves in our Customer Service, if you ever need support you know we are on hand to help, thanks, Planet Talk.
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