The first time I have used plane Saver, extremely professional company. They ensure everything is done correctly and in a timely manner. Very happy with Service I received. Doyin is a credit to the co... See more
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See what reviewers are saying
Asra was very helpful although initially I didn’t understand what a community loan - and that this was what I was applying for. She explained this and the process on a call to me.
Highly recommend PlaneSaver. In a world where most banking is done by algorithms, PlaneSaver still values the human element. Initially i recieved a no on my loan application however after explaining m... See more
Company replied
What a great experience, plane saver have taken such a weight off my mind with a consolation loan and even paid my debts straight off for me! Doyin Arowolo was responsive and answered any questions... See more
Company replied
Company details
Written by the company
Plane Saver was founded in 1993 by a group of British Airways Engineers. They wanted to provide a range of flexible savings and affordable loans to their colleagues. Now with over 26,500 members, it is one of the largest Credit Unions in the UK. Over the last 30 years, Plane Saver has been dedicated to assisting people in managing their finances. As we have grown, we have embraced modern technology while preserving the essence of personalised service. We firmly believe that the human touch is what matters most when handling money matters, and this principle remains unchanged. At the core of our mission lies a commitment to your financial well-being. We take pride in guiding our members toward their dreams of financial freedom. Through a diverse range of savings accounts, fair and affordable loans, and valuable financial tips, we equip you with the tools to build a secure future.
Contact info
Profile West, TW8 9ES, Brentford, United Kingdom
- 020 8607 5020
- info@planesaver.co.uk
- planesavercu.co.uk
4.3
Excellent
125 reviews
Replied to 75% of negative reviews
Typically takes over 1 month to reply
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Awful experience made an account sent…
Awful experience made an account sent all documents in then applied for a very small loan within 10 seconds of the application I get a email saying declined clearly my loan application not even looked at the whole point of a credit union is to help people access credit that couldn’t from banks etc An absolute shambles avoid this lot
11 February 2025
Unprompted review
Reply from Plane Saver Credit Union
Hi Darren,
We’re sorry to hear that you were disappointed with your experience. As a credit union, we have a duty to lend responsibly, and all applications are assessed in line with our lending criteria. In some cases, if an application does not meet our minimum requirements, a decision may be made quickly to avoid unnecessary delays for members.
While we strive to support as many members as possible, we must also ensure that any lending remains affordable and sustainable. If you would like further clarity on our decision, please feel free to contact our team directly at 0208 607 5020 or info@planesaver.co.uk, and we’d be happy to discuss this further.
Best regards,
Plane Saver Credit Union
One word, Avoid!
Read the reviews properly and avoid this organisation. They lockdown your savings even when you are in a financial hardship situation, they would ignore you and disregard your situation. Pathetic! No empathy, no humanity. I have young children who are on the spectrum and this organisation is blatantly refusing to give me access to my savings. Life can be very unpredictable, unforceen situations occur, please avoid anything to do with this organisation. They will not support you when you need help. My complaint is now going to the Financial Ombudsman Service. That's how bad. In the meantime, my children and I will beg for food!
8 November 2024
Unprompted review
Reply from Plane Saver Credit Union
Thank you for sharing your experience with us. We are genuinely sorry to hear that you feel unsupported during a difficult time. At Plane Saver, our priority is to provide support to our members, especially in times of need. While we have procedures to help us assess and process hardship requests, it’s clear from your feedback that you have found this situation to be distressing.
We recognise that providing documents can sometimes feel like an added burden, but it’s a necessary part of our process to ensure we are following regulations and meeting our members' needs responsibly. We want to assure you that we are committed to working with you to find a solution.
If you’re open to it, we’d be glad to continue looking at your request to see how we can help. Our team is here to support you, and we will do our best to address your concerns.
Please reach out directly to our member service team if you would like to discuss further.
Terrible & Misleading
Terrible!
Don’t respond to requests for days at a time, and use automated decision making to decline loan applications solely based on credit scoring, even though the website falsely advertises
“ At Plane Saver, we understand that everyone's financial situation is unique. That's why our loan decisions consider affordability, credit checking, and personal circumstances. We aim to make the process as smooth as possible, so you can focus on finding the perfect wheels without the added stress ”
Affordability and personal circumstances are definitely NOT taken into consideration.
I applied for a loan to refinance a car loan I had got at a very high interest rate just 2 weeks prior, but immediately after pressing submit online I received a rejection email.
Now I’ll have to continue paying off a higher interest loan and not saving anything each month, when I could have been both saving and paying off the loan at a lower rate.
Really no difference at all to a bank.
Even though the credit union states they are there to support members, you’re just another automated decision.
Zero personal touch, and no human involvement in the decision making.
If you’re looking for a loan and don’t have a credit rating that’s good or better.
Do Not apply here.
The loan will not be considered by a human, and you’ll be left with a hard search on your file by an automated decision making system, which negatively affects your credit score even more.
Yes I understood I would be credit checked, but I was falsely lead to believe that affordability and personal circumstances would be taken into account. Had I known it was automated I’d definitely have not applied.
Plane Savers, Please don’t lead people on and give false hope, Be completely honest and upfront about how you make decisions on your website, so people can make an informed decision on their applications.
19 September 2024
Unprompted review
Reply from Plane Saver Credit Union
Thank you for sharing your feedback, and we sincerely apologise for the frustration you've experienced. At Plane Saver, we genuinely aim to provide personalised service and support for all our members.
We understand how disheartening it can be to feel that your unique circumstances are not being considered. While our loan decisions do involve credit scoring, we also evaluate each application on a case-by-case basis, including affordability and personal circumstances. We're sorry to hear that you didn't feel this way.
If you’d like to discuss your experience further or need assistance, please reach out to our team directly. We value your input and are committed to making your experience better.
Best regards,
The Plane Saver Team
Never seen a company to ignore the customers
They start to ignore you when you want to close your accounts
2 September 2024
Unprompted review
Reply from Plane Saver Credit Union
Thank you for your feedback. We understand that waiting can be frustrating, especially when you're looking to close your account.
As outlined in our membership terms, we have a standard 60-day notice period for account closures, except for accounts with outstanding loan balances. This policy helps us manage requests efficiently while ensuring all members receive the necessary support during the transition.
If you have any questions or need assistance during this process, please feel free to reach out to our team. We’re here to help and appreciate your understanding.
Best regards,
The Plane Saver Team
Saving with them is just so easy!
Saving with them is just so easy!
I use the payroll savings scheme and I have already saved over £500 without even missing it from my pay.
2 September 2024
Unprompted review
Reply from Plane Saver Credit Union
It's fantastic to hear that you're finding saving with us so easy! The payroll savings scheme is a great way to build up your savings effortlessly, and we're thrilled that it's working well for you. Over £500 saved already—amazing! Keep up the great work!
Best regards,
The Plane Saver Team
2nd loan application declined waited 13…
2nd loan application declined waited 13 days for it and then lending team have declined my application, all my plan's and projects for home improvements went out the window, this is a disgraceful company,I think they need to be reported to FCA, for the way they treat their members horrible company to frightened to lend ,the way this company sees lending as if they are donating money, will stay away from this ,disgraceful company.
23 July 2024
Unprompted review
Reply from Plane Saver Credit Union
We're sorry to hear about your recent experience and understand your frustration with the loan application process. We know how important it is to receive timely responses, and we regret that we could not meet your expectations on this occasion.
At Plane Saver, we are committed to responsible lending and must carefully assess each application to ensure it aligns with regulatory requirements and is in the best interest of our members. These decisions can be disappointing, especially when they impact your plans and projects.
Your feedback is important to us, and we take your concerns seriously. We will review your experience internally to see where we can improve our communication and decision-making processes.
If you would like to discuss your experience further, please don't hesitate to reach out to us directly at info@planesaver.co.uk or by calling us on 0208 607 5020. We appreciate your previous support and wish you all the best in your future endeavours.
Rubbish company.
Rubbish company.
Pre approved for a loan by a third party who had all of my details I have a good credit score & then turned down by these clowns . Now had a hard search on my credit score when they had no intention of giving me a loan any way.
Beware if pre approved !
23 July 2024
Unprompted review
Reply from Plane Saver Credit Union
We're sorry to hear about your frustration with your recent experience. We understand how disappointing it can be to receive a pre-approval notice and then have the application declined.
As a responsible lender, we are required to conduct a thorough assessment of all applications, which includes a credit check to ensure that we are making lending decisions in the best interest of our members. This assessment sometimes results in a different outcome than the initial pre-approval, as it allows us to review more detailed information about each applicant's financial situation.
If you have any further questions or concerns, please feel free to reach out to us at info@planesaver.co.uk or by calling us on 0208 607 5020. We appreciate your feedback and will use it to improve our processes and member communication.
Fab service
Cons: takes a painfully long time to move an application forward.
Pros: first class service once you do get to speak to someone in the lending team. Exceptionally helpful and understanding, to the extent of being kind and fair when it comes to talking about debt. A realistic approach to why people get into debt and how they can help get them out of debt. I genuinely can't thank them enough for their help and I'm delighted to say that financially my position has improved 100%. I can also save at the same time which is extraordinary.
18 July 2024
Unprompted review
Reply from Plane Saver Credit Union
Thank you for your balanced and thoughtful feedback. We appreciate your patience with the application process and are pleased to hear that you found our service first-class once you connected with our lending team. It's gratifying to know that our team’s understanding and realistic approach to debt management has positively impacted your financial situation. We pride ourselves on helping people to save while improving their finances. Thank you for choosing Plane Saver and for your kind words.
Consolidation loan.
My 1st consolidation loan from this company with the best interest rates I've been offered in years. And I can actually save whilst paying off the loan for which I'm grateful. It may seem a little long winded uploading all your details but that is part of the process for fair lending. Definitely worth it and I hope others can feel the relief from financial strain as I have when using this company, thankyou Planesaver.
13 July 2024
Unprompted review
Reply from Plane Saver Credit Union
Thank you for your thoughtful feedback! We're delighted to hear that you found our interest rates favourable and that you're able to save while paying off your loan. We understand that the process may seem detailed, but as you mentioned, it ensures fair lending practices. We're glad to have alleviated some of your financial strain and appreciate your trust in Plane Saver. Thank you for choosing us!
Absolutely first class the…
Absolutely first class the communication was brilliant from the start of my application to the end
3 July 2024
Reply from Plane Saver Credit Union
Thank you for your wonderful feedback! We're thrilled to hear that you had a first-class experience and that our communication was excellent throughout your application process. Your satisfaction is our priority.
Reply from Plane Saver Credit Union
Thank you for your feedback! We're pleased to hear that you found our service very helpful. Your satisfaction means a lot to us.
Reply from Plane Saver Credit Union
Thank you for your positive feedback! We're glad to hear that you found the process easy and that our team was available to assist you every step of the way. Your satisfaction is important to us.
Reply from Plane Saver Credit Union
Thank you for your kind words! We're delighted to hear that you found our service helpful, speedy, and dignified. Your satisfaction is our priority, and we appreciate your feedback.
Well just been reading the reviews so I…
Well just been reading the reviews so I won't hold my breath it's been a week and a half since I applied for a loan and all I get I is link your bank accounts which I have and that's all I hear from them!!
9 July 2024
Unprompted review
Reply from Plane Saver Credit Union
Thank you for sharing your experience so far. We apologise for any delay in the decision process.
Please contact our member services team directly at 0208 607 5020, and we will look into your application status immediately.
Good quick swrvice
4 July 2024
Reply from Plane Saver Credit Union
Thank you for your feedback! We're glad to hear you found our service quick and efficient. Your satisfaction is important to us.
When I needed financial support they…
When I needed financial support they were fantastic and very prompt.
4 July 2024
Reply from Plane Saver Credit Union
Thank you for your feedback! We're delighted to hear that we could provide the financial support you needed in a prompt manner. Your satisfaction is our priority, and we appreciate your trust in Plane Saver.
Good service. Awesome staffs.
Good service. Awesome staffs. They’re very supportive and helpful. Will definitely recommend to friends and families. A huge help for my family financially. Thank you so much for all the help much appreciated.
4 July 2024
Reply from Plane Saver Credit Union
Thank you for your kind words! We're thrilled to hear that you had a positive experience with our service and found our staff supportive and helpful. Your recommendation means a lot to us, and we're glad we could be of assistance to your family. Thank you for choosing Plane Saver, and we appreciate your trust in us.
Team of professionals who understands what's required instead of driven by auto-rules.
Team exactly understood what I applied for and helped me consolidate multiple commitments into one with reasonable rates. I would genuinely recommend to consider PlaneSaver instead of other high street options first, as they are team of professionals who understands what's required instead of driven by auto-rules. Keep up the good work team and thanks again!
5 June 2024
Reply from Plane Saver Credit Union
Thank you so much for your positive feedback! We're delighted to hear that our team was able to understand your needs and help you consolidate your commitments with reasonable rates. Our goal is to provide personalised service tailored to each member's situation, and it's wonderful to know that we met your expectations. We appreciate your recommendation and your support. We'll continue to strive for excellence. Thanks again!
They helped me when other companies…
They helped me when other companies didn’t so an immediate 5 stars as far as I am concerned. Helpful advice and talked through all of my finances and tailored a quote to my needs rather than just saying yes to what I asked for. Excellent service
20 June 2024
Reply from Plane Saver Credit Union
Thank you for your positive feedback! We're thrilled to hear that our team was able to assist you when other companies couldn't. Providing personalised and helpful advice is a cornerstone of our service, and we're glad we could tailor a solution to fit your needs. Your kind words and 5-star rating mean a lot to us. Thank you for choosing Plane Saver, and we look forward to continuing to support you in the future.
After being a member and taking out 2-3…
After being a member and taking out 2-3 loans from 2017 and paying in full with no missed payments, my last 4-5 applications have been rejected. I would like to add that my credit score and affordability are both better now than they were when I was accepted for a loan (with no help from the hard search’s planesaver put on my file each application)🙄. It seems this company has changed the way they look after their members, and to me it is not a credit union anymore, and more like a mainstream bank. I have requested to close my account and asked for any funds I have saved with them to be transferred to my bank account. It took 5 days and I still had no reply from the messages I had sent. Thankfully I got to talk to someone today who has actioned the closure but being ignored for almost a week before wasn’t very professional. I have now opened an account with London Mutual Credit Union who have been a lot more helpful, and seem to work as an actual credit union. Just to add, I am not just being bitter because I have been refused 4 or more loan applications recently because they had sorted me in the past, I just believe that people should know the details of everyone’s experiences good and bad and this bad experience has proven to me that they are no longer a loyal credit union who help their loyal members.
18 June 2024
Unprompted review
Reply from Plane Saver Credit Union
Thank you for taking the time to share your experience with us. We sincerely apologise for any frustration and inconvenience you’ve experienced.
We understand how disappointing it must be to have your loan applications declined. We strive to support our members, and it’s never our intention to cause dissatisfaction. Like all Credit Unions, we are committed to ensuring that all loans we approve are affordable and responsible for both our members and our credit union. This sometimes results in difficult decisions that may not align with previous outcomes, as each application is subject to the latest financial criteria and regulatory requirements.
We apologise for the delay you encountered when requesting to close your account and transfer your funds. Please note that, according to our terms and conditions, account closures (except for those with an outstanding loan balance) will take effect within 60 days. We are actively working to improve our response times and communication processes to better serve our members.
We appreciate your feedback and will use it to review and enhance our services. It’s important to us that we maintain the trust and satisfaction of our members, and your insights are invaluable in helping us achieve this.
Additionally, we have been unable to locate your member records. If you would like a member of the team to contact you and address your concerns, please send us an email at info@planesaver.co.uk. Your satisfaction is our priority, and we genuinely value your input.
Thank you for your previous support, and we wish you the best in your future endeavours with London Mutual Credit Union.
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