MSI Sklep Online Reviews 636

Very helpful, very fast communication.

Everything OK, nice price

Bought an MSI GE78 HX (RTX 4090/i9) for roughly £4,000 when new. A few weeks after the warranty expired it died. MSI’s own diagnosis confirmed a catastrophic board-level hardware failure - burnt PCB laminate, i.e., an internal power/rail fault. That should have triggered a serious, customer-first response. Instead, support became a maze of contradictions and stonewalling.

I was told it was “not repairable – no parts,” then offered a €316 repair, then told it was “irreparable, no boards exist,” and finally quoted nearly £2,500 to “repair” it - more than buying a brand-new GE78 today!

MSI refused to provide ADR details when asked, repeated “out of warranty” as if that ends the discussion, and leaned on the retailer’s insolvency (Ebuyer) rather than offering the remedy any functioning retailer would escalate upstream to MSI under a normal supply relationship.

I raised durability (Consumer Rights Act 2015) because a £4k “premium” laptop should last well beyond two years; MSI essentially acknowledged that if Ebuyer were still trading, this would be the correct route. But instead of acting on this, chose to hide behind Ebuyers insolvency and use it as a get-out-of-jail-free card to not do anything. Untenable!

This isn’t premium support; it’s a tactic to wear customers down. When things break, MSI stonewalls, shifts blame, and prices you out.

A manufacturer-confirmed internal failure followed by a repair quote higher than a new machine is not support - it’s anti-customer.

I won’t touch MSI again, and I’d strongly urge others to avoid being left with an expensive paperweight.

I bought two MSI GC300 controllers and ran into many issues. The controller doesn't work reliably with Steam games and often requires testing in settings before it’s detected. Vibration is missing entirely. I wouldn’t recommend this product. I am very dissapointed beacuse I have for years now 2 pads MSI GC20V2, and they are very good.

A solid, professional company. Great equipment, trustworthy online store.

Dear we are with you Thank you very much for your work I received my MSI clow and I am very happy with it !!!

i have a gaming lap from you for 11 years now, what a solid peace of entertainment ;) i will certainly opt for your shop once my lap is over. thanks!

I bought an MSI A1000G PCIE5 power supply, the graphics card is now silent! The psu is fantastic
#ShoutOut

Everything went better than excepted

I ordered a PSU model MPG A850G from the official MSI store at the suggestion of other people. I was skeptical, but it arrived faster from a warehouse in the Netherlands than an order from another large store in Poland. There was a small slip (only 1 dat later), but I was informed about it immediately and the store and courier company were in touch at every step. I can highly recommend the store ;) You can order with confidence. The power supply itself works great. Packed well and came untouched. IT comes with a nice bag for cables and the PSU has a silent fan mode. It is already adapted to new graphics cards, so I'm not afraid that I will have to change it soon. Very happy of the product.

Pleasant experience overall. I would expect more frequent and more informative package status emails but other than that, everything (price, delivery times) was great.

Very good experience. Make sure you check all of their promotions, you can often get free Steam credit etc. when buying MSI products.

If you register your product on MSI website they will even tell you what kind of promotions are elegible! I got free 1 month of adobe cloud that I had no idea I will get.

As far as hardware goes, I used GPUs, motherboards and power supplies from MSI. I was always very happy with those. Especially GTX 1080 with semi-passive cooling and extended warranty was a great purchase.

Thanks MSI!

Good products, good value.
Nice customer service, although there are some technical issues with the website and promotions. In the end I am happy with my purchase

A nice PSU with good quality. I use it for my 6950xt and it works fine. I'll not change it for the next 10 years.

Works really well. CPU Core i7 12700 + thermalright contactframe and Mugen 5100 and just enjoy the silence. Delivery fast.