PizzaExpress Reviews 

I expected a delightful pizza experience this bank holiday, but what I received was a cold, unappetizing disaster. It's clear that the chefs at Pizza Express Harrogate lack pride in their work, raising serious concerns about the kitchen standards. A mere 20% refund from Deliveroo only highlights their indifference to customer satisfaction. This level of service is unacceptable. If I wanted a cold pizza, I would have ordered it a day in advance! Next time, I’ll take matters into my own hands and cook my own hot, delicious pizza. It's time for Pizza Express to step up and ensure quality in every order.

We visited Pizza Express Rockley Road before going to Shepherds Bush Empire perfect as just minutes away. It wasn't very busy, but the staff and food were perfect. Our waiter Marcelo was very attentive and helped us move to a larger table on his advise as we had ordered pizza with sides and he said it would be better to have more room.

Cannot fault the wonderful staff at the lewes branch! Our waitress was amazing and very kind towards our child and also made sure we had a lovely experience- we hope you enjoy your large tip!!!

The worst company I have ever dealt with - and I have dealt with a few! My daughter loves their pizza and has to eat gluten free, so we go back - but really? The website is pants, which I pointed out. Unchanged. Tonight we returned from our holiday. My middle child, who lives with autism, wanted to go to our local Indian. My daughter - again - wanted a Pizza Express delivery. After ‘talking’ my middle child down, we ordered pizza. Ten minutes later, we received an email saying our order had been cancelled. No explanation. Couldn’t call, they don’t answer. They had taken payment and they tell me it may take 10 days to reimburse me.

I had to explain to my confused son - ‘No pizza, but Indian!’

How do they stay trading?

Awful, awful, awful…

Gary, Brentwood

I visited the restaurant at Welcome Break services in South Mimms.The first point: drop the prices down. They are not worth the food you are serving.
The second point: when you serve the food at the price you ask, can you at the very least google the pictures of what it should actually look like?!
I ordered cannelloni the other night. Whatever came out at the price of £15.90p(!) looked like half a lasagne topping. I was still hungry after having this mess,and ...yeah, it was a mess. NOT cannelloni.

What has happened to you Pizza Express your pizzas have gone from some of the best we have had and we used to love PE as we called but now omg they have been Terrible lately limited toppings and completely tasteless

Worst pizza of my life!!!

Sadly I have to rate it so they get 1 star too much.

Ordered two large pizzas from pizza express lexicon in Bracknell, got home ready to eat only to find both pizzas were as thin as a piece of paper! No exaggeration whatsoever, I can't believe pizza can even be made that thin, suffice to say you cannot even hold it up to your mouth, it simply flops down like a piece of paper.

What an absolute rip off, almost £40 for paper thin rubbish.

Shame on you, I hope your doors close soon, you're ripping people off.

I'll never set foot in that place again!.

I stopped by pizza express,Gatwick on my journey to Columbia,Medellin.
I was pleasantly surprised by the attitude of the staff and was promptly seated, my ordered was taken by Reece who made sure I was comfortable and had everything I needed.
Drinks arrived swiftly with the food not long behind and I enjoyed every slice.
Great pizza establishment, Great staff.

We visited Pizza Express in Bury.St Edmunds today and being a lovely day we asked if we could have a table in the garden (there's a notice on the front door advertising the garden). We were told there were no tables and no one anywhere near finishing.
I then used the downstairs restroom and could clearly see at least 3 available tables outside.
I mentioned then and was then offered a table outside in the full sun and I asked if we could take the vacant table under the awning I was told the staff didn't have time to clear it! In the meantime clearing of other tables was taking place.
I was so unhappy about this but didn't want to make a scene so just accepted this.
The food however was delicious (not always the case in Pizza Express) but it left a nasty taste just because they couldn't be bothered!
Terrible customer service!

I recently had a deeply disappointing experience at Pizza Express, marked by rudeness and unacceptable behaviour. We had reserved a table for five people for today. Upon arrival, I was waiting for someone to escort us to our table. One of my friends went to use the restroom, but unexpectedly, someone (who I believe was the restaurant manager) stopped him. This person rudely informed my friend that he couldn't use the restroom. When I explained that we had a reservation, he replied that it didn't matter and that we needed permission to use the restroom. This was highly disrespectful.

Ultimately, we decided not to dine there. I will never revisit Pizza Express.

I had two free £10 gift vouchers which I received from OMAZE. As I shop in Gerrards Cross, thought it would be good idea to get a takeaway for lunch. Didn't fancy a pizza so I went for the "Prawn Peperonata". It was awful.
The sauce was not made from fresh ingredients but tasted like it came out of a tin. Also, there were about 4 or 5 small prawns.

See Google review for the photos.

Notice that there was no "fresh parsley or a slice of lemon" not that that would have made any difference.

For £15.95 is was not worth it. The restaurant was empty (3pm Saturday) apart from a table that has two women with three children.

Went into the pizza express in bury the rock Lancashire and josh served me and my partner. We explained we had an issue last time and he was very understanding. His service is absolutely 5 star very polite, very helpful, and we will definitely be going back , to be honest there isn't alot of places with good customer care. Thankyou again josh for your first class service

What a pathetic excuse for a pizza - was expecting a 'loaded' pepperoni and basically got a minimal cheese pizza with 6 tiny pieces of pepperoni on it - total waste of time and money.........................NEVER AGAIN

Went into the Crawley branch this evening 27/06 , firstly asked to be seated away from the air-con as it was sssooo cold !!!!!! So ordered 2 Slow-cooked pulled chicken, béchamel sauce, mozzarella, basil & pine kernel pesto, spinach and slow-roasted tomatoes. Served with salad and house dressing… which is called the”calzone” !!! It’s a pizza bread folded in half with the smallest piece of chicken 2 tomatoes and loads of sauce ( yuk ) if you laid the bread out like a pizza the chicken wouldn’t be enough for a quarter !!! never again at £16.95 and the 1st one was cold so had to go back which by then the person I was with had finished there’s , I’m thinking mine was standing waiting for the other one to cooked hense why cold , the house salad was just a bundle of greens fit for my tortoise!!! … so not a enjoyable evening food wise .. shame on you pizza express.

This was at PE Gatwick airport.
Service quite bad, they asked me if I wanted chilly or garlic oil I said yes, they didn’t bring it I had to ask for it, bringing things and replying with bad vibes, the pizza didn’t even come cut! Like I’m paying £14 for a margarita and when I asked for a properly knife to cut it they said “that’s the knife pizza express has” (the one on the table) and left.
And then add service charge! HAH!
Ridiculous!

Great waiters and food. An enjoyable restaurant. Karun was amazing.

Pizza Express in Chichester.
Horrible experience! Never again!
Waiting time 40 minutes
Two pizzas arrived burned, thickness of a matzah, very hard , unable to cut it. Topics was not as described in the menu. Waitress couldn't care less.
No apologise at all. When I told her it was not edible, she has answered : bill then, so I have paid and left.

Mohammad at the Stratford East London branch really went out his way to make me a very nice take-away cappuccino.

Went for an evening pizza. Slow service, but pizzas came quickly. Ate calzone which was strange compared with the italian original. Taste was ok, but not impressed.

I went last night, had a lovely pizza and wine with great company. It’s a real shame about the service, the young man who served us from the beginning to the end was absolutely ridiculous, he had 0 idea on how to do his job! Terrible!