Pixory Reviews 

1,173
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 671 reviews, reviewers overwhelmingly had a great experience with this company and truly love their custom photo books. Customers frequently praise the stunning print quality, vibrant picture clarity, and the exceptionally user-friendly design interface that makes creating bespoke albums fun and straightforward. Many people also mention the amazing customer service team, noting that support agents respond very quickly and resolve inquiries with remarkable kindness and professionalism. However, some customers also noted issues regarding orders getting damaged in transit or arriving with minor print defects. A few people additionally mentioned experiencing occasional delivery delays, packages getting lost, or receiving items that did not match expectations.

What people talk about most

Product

Consumers find product quality to be outstanding, frequently praising the clear, vibrant prints and luxurious... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting exceptionally fast responses,... See more

Quality

Customers consistently note positive experiences with quality, frequently praising the beautiful albums,... See more

User experience

Customers had great satisfaction with the user experience, expressing appreciation for the simple interface... See more

Order

Users describe positive interactions with order, expressing high satisfaction with fast deliveries, ease of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I am new at putting together digital photo albums. I gave Pixory a try this year and have been so happy. I created 3 different albums! The last was a very special gift to my daughter filled with many... See more

Company replied

Rated 5 out of 5 stars

I emailed the support team for help and they sent back such a lovely personalised response from Gabrielle that answered and solved my query instantly! Amazing customer service. So excited about my ord... See more

Company replied

Rated 5 out of 5 stars

I've purchased from Pixory twice now (3 books total) and cannot wait to design and buy my next book!! The quality is great, the pictures are clear and vibrant, and they ship super quickly. I love how... See more

Company replied

Rated 5 out of 5 stars

Me and my husband love having these albums on our shelf to remember our travel memories. Even though there have been some technical issues their customer service has been fast and very helpful. Would... See more

Company replied



Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

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4.8

All reviews

(1,173)

727 reviews in the last 12 months

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Rated 5 out of 5 stars

I absolutely love the concept behind…

I absolutely love the concept behind Pixory! It’s such a beautiful and creative way to turn your photos and memories into something you can actually keep forever.

I did run into some technical issues while creating my photobook, so I reached out to their customer service team and had a really positive experience. They were incredibly kind, responsive, and genuinely receptive to my feedback. Gabrielle took the time to address the issues I mentioned and assured me they were being passed along to their development team, which I really appreciated.

It’s refreshing to see a company actually listen to its customers and take feedback seriously. The concept is amazing, and with a few improvements to the editing experience, I think Pixory has so much potential. I’m really looking forward to finishing my book and seeing the final result! 💗

10 August 2026
Unprompted review
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Reply from Pixory

Hey Eva!

Thank you for sharing such thoughtful feedback! 🌸💫 We’re so glad our team could support you along the way, and we hope you absolutely love your finished photo book once it’s in your hands. 📚🥰

All the best,
The Pixory Team

Rated 1 out of 5 stars

Received my book for the Morocco trip

Received my book for the Morocco trip, was so excited to open it as I saved it as a present for my birthday. Only to open it today and see I’ve been sent a blank book. I remember uploading the photos onto the website and saving, so was really disappointed they’ve charged me £25 for a blank book with Morocco at the front

10 August 2026
Unprompted review
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Reply from Pixory

Hi Ciara,

We’re so sorry to hear about this, especially as you had saved the book to open on your birthday. We completely understand how disappointing it must have been to receive a blank book when you were expecting to relive your Morocco memories. Please reach out to our customer service team at support@pixoryofficial.com with your order details so we can look into what happened and help find the best solution for you. 🤍

All the best,
The Pixory Team

Rated 5 out of 5 stars

Got help quickly

Got help quickly and an actual solution. I appreciated it a lot!

27 July 2026
Unprompted review
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Reply from Pixory

Hey Raveena!

Thank you for your kind review! 🌻💌 We’re so glad our team could help quickly and find the right solution for you. 😊

All the best,
The Pixory Team

Rated 5 out of 5 stars

Ordered three books to commemorate our…

Ordered three books to commemorate our travels around South America. One had a page coming out which the lovely team replaced pretty much instantly. The books are so fantastic, they capture our travels perfectly. Can’t wait to have another excuse to order some more!

26 July 2026
Unprompted review
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Reply from Pixory

Hey Erin!

Thank you for sharing your South America adventures with us! 🗺️💖 We’re so glad our team could quickly make things right, and we hope your books keep those incredible travel memories close for years to come. 🌴📷

All the best,
The Pixory Team

Rated 5 out of 5 stars

Gabriella was so helpful i had an issue…

Gabriella was so helpful i had an issue and she replied within 2 hours on a saturday and sunday and managed to get it fixed. Incredible quality of the book as well

9 August 2026
Unprompted review
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Reply from Pixory

Hey Federico!

Thank you for the wonderful feedback! 🌺📚 We’re so happy Gabriella could quickly get everything sorted for you, and even happier to hear you love the quality of your book. 🥰💫

All the best,
The Pixory Team

Rated 5 out of 5 stars

I never received a confirmation email… but customer service is amazing

I never received a confirmation email but luckily screenshotted my order when I placed it so I had my order number. So I emailed the customer service team and Gabrielle has been amazing with working with me to find my package that says it was delivered but unsure if it did. They placed the claim for me and offered to reship the order in the meantime because it will be a longer process with the claims. So my new order is on the way!

9 August 2026
Unprompted review
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Reply from Pixory

Hey Seaton!

Thank you for your thoughtful review! 🌹📦 We’re so glad Gabrielle could take care of everything and get a replacement on its way while the claim is being handled. 💕😊

All the best,
The Pixory Team

Rated 5 out of 5 stars

I love the concept and I received my…

I love the concept and I received my photobook really quickly without a problem. The designs are really beautiful.
Moreover, the help center is really helpful and quick. I had lost a project and was panicking and they found back the project for me and restored it. Thank you again.

30 April 2026
Unprompted review
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Reply from Pixory

Hey Perle!

Thank you for such a lovely review! 🌷💫 We’re so glad we could rescue your project and get those special memories safely back to you. 😊📚

All the best,
The Pixory Team

Rated 5 out of 5 stars

Amazing quality photobooks & customer service

Amazing quality photobooks and exceptional customer service. I ordered two photobooks and unfortunately one of the pages was marked - I contacted customer service team and they responded within 24hours with a solution stating this was not the standard they aim for! I was that impressed with the response and photobooks that arrived - I have ordered another two! Buy with confidence - Great experience!

31 July 2026
Unprompted review
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Reply from Pixory

Hey!

Thank you for giving us the chance to make things right! 🌺📖 We're so happy you loved your photo books enough to order two more, and we hope your growing collection is filled with wonderful memories. 🥰✨

All the best,
The Pixory Team

Rated 5 out of 5 stars

great support

7 August 2026
Unprompted review
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Reply from Pixory

Hey Leo!

Thank you for your kind review! 🌿😊 We're so glad our team could provide the support you needed and make your experience a positive one. 💫

All the best,
The Pixory Team

Rated 5 out of 5 stars

Great customer experience

Have made a few photo books now and I love the ease and quality ! The customer service i have received in regard to a book recently was incredibly fast and efficient. My issue was resolved above my expectations!

5 August 2026
Unprompted review
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Reply from Pixory

Hey Kim!

Thank you for choosing us again and for sharing your experience! 💜 It makes us so happy to hear you love your photo books and that our team could help resolve everything quickly. 📖🌸

All the best,
The Pixory Team

Rated 5 out of 5 stars

My project was deleted

My project was deleted, and after contacting support the normal troubleshooting steps did not work to get it restored. Thankfully the representative helping me Jeron did literally everything in his power to get it back it to me!! Thank you so much Jeron!!

2 August 2026
Unprompted review
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Reply from Pixory

Hey Isa!

Thank you so much for sharing this! 🌟 We're so happy Jeron was able to help recover your project, and we'll be sure to pass along your kind words to him. 😊

All the best,
The Pixory Team

Rated 5 out of 5 stars

Excellent quality

Excellent quality, fast delivery and production. Also really fast customer service, I had a question about an order and got response less than 5 minutes after sending an email to support. Ordered already 7 photo books and more will be coming! I totally recommend!

3 August 2026
Unprompted review
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Reply from Pixory

Hey Alberto!

Thank you so much for your amazing support and for coming back to create so many photo books with us! 😊 We're so happy to hear you've had a great experience, and we can't wait to help bring your next memories to life. 📚✨

All the best,
The Pixory Team

Rated 4 out of 5 stars

I Love my Books

I Love my Books! I had an issue where my books were lost in transit, but the customer service account was super responsive and easy to contact! I got my books resent for free!

6 August 2026
Unprompted review
Pixory logo

Reply from Pixory

Hey Hannah!

Thank you for your kind review! 🌿📦 We're so happy your books made it safely in the end, and we're glad we could help get your special memories back on their way to you. 😊💖

All the best,
The Pixory Team

Rated 5 out of 5 stars

Love the books

Love the books! We wanted for a long time to capture our family trips and this was the perfect balance of easy to use and customizable with fun layouts. Service has been great too.

5 August 2026
Unprompted review
Pixory logo

Reply from Pixory

Hey Mark!

Thank you for your lovely review! 🌸🏞️ We're so happy we could help you preserve your family adventures in a fun and easy way, and we can't wait to be part of many more special trips. 📖😊

All the best,
The Pixory Team

Rated 5 out of 5 stars

Genuinely incredible customer service

Genuinely incredible customer service! There was an error with my book, to no fault of the team, and they identified this and gave me the opportunity to fix this issue before printing. They could not have been more helpful in the process, cannot wait to receive them and will definitely be ordering one for each holiday I go on!!💖

5 August 2026
Unprompted review
Pixory logo

Reply from Pixory

Hey Chloe!

Thank you for your wonderful review! 🌼📚 We're so happy we could catch the issue before printing, and we can't wait for you to receive your photo books and be part of all your future adventures. ✈️😊

All the best,
The Pixory Team

Rated 5 out of 5 stars

I really liked the costumer service…

I really liked the costumer service they were really sweet and everything I asked for was so easy to understand after they answered thank you so much pixory✨🧸

5 August 2026
Unprompted review
Pixory logo

Reply from Pixory

Hey Farida!

Thank you for your lovely review! 🌷😊 We're so happy our team could make everything clear and easy for you, and we hope you enjoy creating many more beautiful photo books with us. 📖✨

All the best,
The Pixory Team

Rated 5 out of 5 stars

Love their work

Love their work, from paper quality to picture resolution its always look real to take me back into time. All travel books are owsome. The feature to add stickers on the pages look so cool. 🥰 will order 1 again in Sep 🤭. Also their customer support is appreciated, always quickly reply. Thank you team

5 August 2026
Unprompted review
Pixory logo

Reply from Pixory

Hey Saba!

Thank you for your wonderful review! 🌺📸 We're so happy your photo books bring your travel memories back to life, and we can't wait to create another one for you in September. 🌍😊

All the best,
The Pixory Team

Rated 5 out of 5 stars

Absolutely love.

Not only are the books absolutely adorable but the customer service is exceptional. I emailed the typical customer service email affiliated with the website and assumed I would get a copy and pasted AI response; something like “ thank you for your email, currently we are experiencing a high volume of requests so we will get back to you in 3 to 5 business days”. But no!!! an actual human being emailed me about a minute later and answered my questions directly. I thanked them profusely for the fast reply and I’m excited to start planning my next photo album. Thank you Pixory.

5 August 2026
Unprompted review
Pixory logo

Reply from Pixory

Hey Giulia!

Thank you for such a lovely review! 🌿💖 It makes us so happy to know our team could be there for you when you needed us, and we can't wait to help you bring your next photo album to life. 📸😊

All the best,
The Pixory Team

Rated 5 out of 5 stars

10/10 really good quality came very…

10/10 really good quality came very quick highly recommend

4 August 2026
Unprompted review
Pixory logo

Reply from Pixory

Hey Matilda!

Thank you for your lovely review! 🍃📖 We're so happy your photo book arrived quickly and exceeded your expectations. We hope it brings you smiles every time you look through it! 💕

All the best,
The Pixory Team

Rated 5 out of 5 stars

Will be definitely ordering more!

I'm obsessed with these books! They look super cute and trendy. It's definitely my new obsession and I'll be ordering more. The quality of the books is much better than I expected. The pages and thick, and the print is great! You would never tell that all of the pictures I've taken on my phone. The shipping was quick too. The only downside is that on the last page of the book there is a watermark. It's not a huge deal, but if anyone from Pixory is reading this, could you please consider moving the watermark to the empty paper page? Other than that, I love my books! Thank you for the great experience!

4 August 2026
Unprompted review
Pixory logo

Reply from Pixory

Hey Anastasia!

Thank you for your wonderful review! 🌼📚 We're so happy you love your photo books, and we really appreciate your thoughtful suggestion about the watermark. Happy memory-making, and we can't wait to create your next book! ✨😊

All the best,
The Pixory Team

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