Pixie Wing Reviews 688

TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 272 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product for its functionality, quality, and beautiful design, often highlighting its usefulness for keeping rings safe and accessible. Many appreciate the convenience and peace of mind the product offers, especially for those whose professions or activities require them to remove their rings frequently. The customer service is frequently described as outstanding, with many people noting the prompt, empathetic, and helpful responses from the support team. Reviewers also commend the efficient delivery service, with many packages arriving quickly and in excellent condition. However, some customers expressed concerns about the durability of certain chains, with a few mentioning discoloration or the chain feeling less sturdy than expected.

What people talk about most

Product

Reviewers mention positive feedback about the product, consistently praising its quality, design, and... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the products as... See more

Customer service

Users describe positive interactions with customer service. Many customers praise the excellent, amazing, and... See more

User experience

Reviewers highlight positive aspects of user experience. Customers consistently praise the product's ease of... See more

Delivery service

Consumers generally express satisfaction with the delivery service. Many reviewers highlight super fast... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Pragmatism meets pretty. Absolutely functional, helps me whenever I need my hands free. I work in healthcare so I gotta take off my ring a lot. Not only does it keep my ring safe and secure, it's a co... See more

Rated 5 out of 5 stars

PixieWing’s customer service is seriously outstanding! I contacted them after the chain of my Vesta Ring Keeper (which I wore every day) broke, and they replied super fast and were incredibly kind.... See more

Rated 5 out of 5 stars

My daughter gave birth to preemie twin girls at 27 weeks. I was given the incredible gift of hand-holding, changing diapers, and finally full holding these little angels. To do so, I had to remove my... See more

Rated 5 out of 5 stars

My order was correct and shipped incredibly fast. No hassle whatsoever. So far as the necklace itself goes, it's a neat and handy thing to have around! I will say that it does have its limits, but... See more


Company details

  1. Jewelry Store
  2. Jewelry Designer

Written by the company

Pixie Wing® makes jewellery built for real life. Home to the Pixie Wing Ring Keeper® - a surgeon-designed necklace that secures your ring in under 3 seconds, without removing the chain. No unclasping. No fumbling. Just slide it on and get back to what you were doing. The idea came from a surgeon who spent years removing her ring before procedures and putting it somewhere safe. There was no good solution. So she built one. The Pixie Wing Ring Keeper® holds your ring close to your chest while your hands are busy - in the operating theatre, the gym, the kitchen, the workshop. Wherever real life takes you. Every piece is made from 18k gold plated 316L stainless steel, with solid gold and titanium options available. Strength-tested chains. Precision-engineered mechanisms. Materials chosen for durability, not just appearance. No flaking. No fading. Built to last. Founded in New Zealand. Now trusted by 70,000+ customers across 60+ countries. Pixie Wing® is distributed worldwide with dedicated storefronts for the US, UK, Australia, Canada, and Europe. All orders are backed by our 30-day returns policy and supported by a team that knows the product inside out.


Contact info

4.9

Excellent

TrustScore 5 out of 5

688 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Beautiful product and fantastic…

Beautiful product and fantastic customer service. I got a Vesta Ring Keeper for a recently engaged friend in rose gold. It was solidly made, nicely packaged, and the concept works as easily as advertised.

I ended up having to order twice as my first order got stolen from my mailbox. Customer service was prompt, empathetic, and was willing to work with me to find a solution.

5 January 2026
Unprompted review
Rated 5 out of 5 stars

I had a small issue with my Pixie Wing™…

I had a small issue with my Pixie Wing™ pendant, and the customer service team handled it beautifully. From the first response, they were kind, attentive, and genuinely willing to help.
Lesley took the time to understand the issue in detail and arranged a replacement promptly, keeping me informed throughout the entire process. The communication was clear and professional, and I truly appreciated the care shown.
It’s reassuring to support a small business that stands behind the quality of its products and values its customers. I’m very pleased with the service and would happily recommend Pixie Wing to others.

27 December 2025
Unprompted review
Rated 5 out of 5 stars

Good Job

The company shipped the jewelry fast which I appreciated. And the bags it comes with are amazing.

1 January 2026
Unprompted review
Rated 5 out of 5 stars

I bought this ring for my new fiancée for Christmas…

I bought this ring for my new fiancée due to how many times she is washing her hands due to our new baby and taking her ring off. Before i bought her the pixie wing She was setting the ring in a different place each time she took it off. Now, it goes right on the pixie wing with so much ease. Couldn’t be happier with the product and would recommend to anyone who takes their rings off atleast once a day.

25 December 2025
Unprompted review
Rated 5 out of 5 stars

Beautiful memory keeper

Super fast delivery and great packaging. We bought this for my mom so she can wear my dad's wedding band (after his passing). It is beautiful and mom loves it! This is a great way to keep his ring safe and let her carry his memory with her.

30 December 2025
Unprompted review
Rated 5 out of 5 stars

Great Customer service and quality

The package with my order was lost by the post in my country (Belgium). The Pixie Wing customer team was not waiting for packaged to be found or did not move responsibility to me to deal with unrealiable service. They immediately send a replacement with fast shipping and the pack was still able to get to me before Christmas. The quality of the. product is great too 5/5

18 December 2025
Unprompted review
Rated 5 out of 5 stars

I had a wonderful experience!

I had a wonderful experience with Pixie Wing. Not only did it arrive in a timely manner, it is exactly what I need at this time.

My partner told me to purchase one to hold my rings as I got that crazy Covid-flu thing going around. As I have had this sick for 5 weeks now, there was one benefit, I have lost weight! My rings were falling off my finger and now I can make sure they are safe with me.

I will highly recommend the Stainless Steel Zenith to others regardless of gender (I am female) as I feel this style of necklace is very unisex, likeall of the designs are.

The necklace came well packaged, is the perfect length to put over my head, and was so easy to use with my arthritis. I may consider an upgrade once I stop being ill. :)

21 December 2025
Unprompted review
Rated 5 out of 5 stars

Amazing gift!

I got this as a gift for my husband after he almost lost his wedding ring. It works perfect and looks great! He wears it daily and it is holding up great. Definitely recommend!

22 December 2025
Unprompted review
Rated 5 out of 5 stars

Gorgeous

The necklace I purchased is a Christmas present for my daughter, so she hasn't gotten it yet. I though, love it. Shipping was quick and I love the packaging. Very cool box design. I know she is going to be so happy with it, it's beautiful!

21 December 2025
Unprompted review
Rated 5 out of 5 stars

great customer service

great customer service, prompt service and just a great product! Takes the worry out as I don't need to put my ring down when removing it now :)

1 December 2025
Unprompted review
Rated 5 out of 5 stars

The company did not try to negociate

The company did not try to negociate, the people saw there was a problem with the durability and they simply sent a new one. This is really appreciated ❤️ (my gold plated necklace was becoming more and more pale, more silver than gold. The company said that they changed their process to gold plate their necklaces since my purchase).

19 December 2025
Unprompted review
Rated 5 out of 5 stars

Rapid Support after Stolen Package

I was supported by Rog after a courier provider stole my parcel on delivery. Managed to get a replacement sent out within a single afternoon and most of that time was me being slow to respond to a couple follow up emails. Truly fantastic customer service!

19 December 2025
Unprompted review
Rated 5 out of 5 stars

Nordika and Embody

I purchased one Nordika and one Embody Ring Keeper necklace.

Embody was stable and sturdy and my mom uses it on a daily basis for months now.

Nordika in comparison felt thin and I was concerned at first with how much give the material has that the ring that keep it on the chain might snap off. I will say that I have also used it on a daily basis for the past 2 months and have had no issue.

I have also not experienced any discoloration or scratching on the necklace.

15 October 2025
Unprompted review
Rated 5 out of 5 stars

Amazing Customer Service

I can’t recommend Pixie Wing enough—their customer service was truly outstanding. After receiving the wrong color necklace, I contacted them to ask about a swap, and they were incredibly responsive and helpful. They kept in touch the entire time to make sure I was satisfied with the order. I truly appreciated their commitment to correcting the item and the kindness they showed!

14 December 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look