Pivo Reviews 

Tried Pivo for the first time (Pivo Max bundle) at a real estate conference and it worked very well. I was able to capture great videos of the conference floor and realtors interacting at our booth in a natural state. I was also able to do some video testimonials that came out great. Do invest in a wireless mic for use at conferences!

I had a small issue with the tripod that came with the bundle but their customer service was amazing and I got a tripod replacement very quickly. Awesome product with great face and body tracking capabilities. Very fun to use!

Maikka was incredibly helpful and made the process of upgrading my Pivo model incredibly simple. Communication was great and Maikka was able to resolve all my issues and answer my questions.

The support team from Pivo was very understanding and helpful in me returning my purchase. The instructions were clean and easy to understand and feel out.

Very fast and helpful reply. Friendly and efficient.

I bought a Pivo and the remote wasn’t working. When I contacted customer support the response was quick and the troubleshooting thankfully worked for me. To anyone else who gets a remote that doesn’t work when you unbox it, CHANGE THE BATTERIES! It might save you a little time. Very happy with the product and the customer service.

The warranty exchange went great. I was very pleased with the fast responses and they replaced my unit very quickly.

Excellent after-sales service, kind, attentive, very responsive people who really help you.
A real pleasure to be able to come across caring people

Thank you so much

Maybe just a small recommendation, a French after-sales service would be great, even if the translator does the job ahah

The support-team is really friendly and has looked for solving my problem directly. In between two days I has reached the solution! Top support!

I was unable to attend a training session, Elmar in support created links and a recording of the session so I could reference. Outstanding!

I ordered the Pivo Equestrian Premium Pack, which includes ALL the accessories. I own DJI products, but Pivo Max is another level up, especially for those doing alot of online content.

PROs:
- Overall super quality, intelligent, thoughtful design

- Panoramic Mount is convenient for making quick content at your desk.

- Tripod and its travel bag is thoughtful & quality design (I ❤️❤️💕💕it)

- 360 Degree Track Mount is perfect for tripod proving adjustable height at any angles

- Phone App has been redesigned to make it less confusing. Each mode (e.g., Face, Body, Horse, Dog) has its own pre-settings, instead of a page of all pre-settings for all modes.

- Lock-on-Tracking function is superior design, which allows you to lock on a person or object. For example, you want it lock on and follow you when you walk around the room greeting your guests at a party.

CONs:
- The User Guide may be for older models and It may need to be updated. Even though I am an engineer, I was struggling to figure out how couple functions work. All buttons on remote work, but I was bit struggling to figure couple of them out. After all, I had a very patient professional representative to help me through this process.

The willingness to address my issue with the app makes me feel like a valued customer . The problem was fixed in a timely manor. Thank you so much! Very relieved and happy!

Very good support, solved the problem, thank you.

Amazing customer service!!!!! Fantastic product!

Pivo made my purchase experience easy, and I love how the new accessory’s have increased engagement within my social platforms highly recommend if you’re on the fence about purchasing it

I could not believe the above and beyond service! I had lost my recipt and had a mechanical issue with my Pivo. The company found my purchase through email records and promptly replaced the pivo at no cost! I would recommend Pivo to anyone!

If I could leave negative 5 stars I would. Ordered pivo equestrian package for a class I'm taking. Upon arrival there was no horse function. Their version of customer service is to blame the customer and delay, probably trying to get people to give up legitimate complaints. After about three weeks they accused me of ordering the wrong pivo, this is after multiple emails telling I could only return the item in new condition. It wasn't in new condition because I tried a few times to use - most of those times trying things they told me to try. Finally they looked up my order and accused me of ordering the wrong model. Since I ordered their equestrian (horse) PACKAGE, they obviously sent me the wrong item. What a bunch of liars trying to cover up their mistake, refusing to accept return of faulty products. I don't know if they are acting fraudulently or just are incredibly clueless and with very poor customer service. They sent me a new pivo despite me continually asking for a REFUND. I will be returning the unit as soon as it arrives. I will be filing a dispute with my credit card company for the rest of it. I've wasted a lot of time on this. The class I wanted to use the pivot for is half over. Now I just hope to warn others off this junk equipment and deceitful awful company.

They're not bad, but not great either, probably a 6 out of 10. Loses the horse far too easily especially if you pass by it at anything more than a walk as it simply cannot rotate fast enough. For the money you would expect better in all fairness and I suspect that if you want a product like this and you're going to spend the money, then there are better options out there. Otherwise, there are plenty of disappointed owners out there that are selling them off second hand as it simply doesn't do the job (riders that are jumping or anything more than very slow walking, or more than 10m away in a school with wings in it as it totally loses you then!). Its a great idea, great concept but it just doesn't really deliver what it promises, maybe some better software updates in the app will help but not sure that will increase rotation speed - fundamentally the lack of rotation speed and the poor tracking capability of the software is where this product fails, even with its best intentions.

DOES NOT WORK

I ride horses and really wanted to make an online school for riding, I tried Pivo. It doesn't even work a tiny bit! I am so surprised this is a verified company on Trust Pilot. It won't even follow me when I am 4 feet in front of it walking alone! That's how lame this gimmick is, don't waste your money.

If the lack in quality customer service doesn't sour you to Pivo the very low durability of their products will. My Pivo broke when it tipped over on carpet. The fall was approximately 24 inches. Three tiny pieces of plastic cracked off inside where its supposed to be held together. Literally paper thin, not reinforce and responsible for holding it all together.