pistoladenim.com Reviews 13

I ordered 4 pairs of jeans all the same size, 2 I can make work even though I don’t love them - 3rd are way too tight & 4th are HUGE, I go to return & since it has been 2 weeks - they will not take them back even for a store credit - brand new with tags on will not do anything with them. Such a joke.

My experience with Pistola was absolutely infuriating. The jeans I ordered did not fit, and returning them still cost me $19.95—basically a fee just to try on their overpriced product. I already knew about their absurd $10 charge to print a return label (with my paper and my ink), but nowhere in their return policy did it state I’d also be paying additional shipping. That was a complete and unpleasant surprise.

When I reached out for clarification, their response was essentially, “You used a discount, so too bad,” which felt dismissive and made zero sense. In my opinion, their policies are confusing, misleading, and leave the customer stuck with the bill no matter what. This whole experience felt like a money grab, and I’m beyond done with this company. I will never buy from Pistola again and strongly warn others to think twice before ordering.

I ordered directly from PistolaDenim.com and was very disappointed with their return policy. The item I bought was listed at full price and nowhere did it say “final sale.” When it didn’t fit, I tried to return it, only to find that their return portal suddenly labeled it as a final sale item. I contacted customer service and even sent them my confirmation email showing it wasn’t marked final sale, but they still refused a return. It feels misleading and unfair. I expected better transparency and customer care from a brand at this price point. Be careful—what you see on their website may not match what they enforce after purchase.

no phone number../no customer servive
no order number sent to return no email..

Cesar is so nice, always willing to help. I have a hard time navagting their return portal, however, he alway walks me through it. Love pistola.

I bought a pair of jeans in September of 2024, returned them, received notification of receipt of the return and I still have not been refunded. I exchanged countless emails with Pistola regarding my return and lack of refund. The representatives repeatedly told me they had errors in refunding my money to my Citicard, not one or two, but several emails. After two months of emails and excuses, I finally disputed the charge with Citicard. Pistola sent a refund for a separate order in a response letter to Citicard. Citicard denied my dispute and approved the charge. I have been in touch with Citicard and submitted all the correspondence, details of each order and the proof of purchase(s) without refunds. I am still waiting for Pistola to refund my money. On top of the lack of customer care, the lack of respect or ownership for their mistakes is incomprehensible. If you are ok with chasing money, returns, wasting your time writing to their "customer service", being treated poorly or losing money, go ahead, buy the jeans!

This just in - the newest email from Pistola in response to my inquiry on a refund from September when I asked for a specific date of refund on January 8th 2025:

"It will take sometime for our system to update, once it does we can issue the refund.

Best,
Team Pistola"

Great jeans, comfy and cute. Awesome customer service, always willing to assist with my orders. 10/10 ❤️

Horrible customer service. I wish I had read these reviews before purchasing. Don’t order from them unless you want nonexistent customer service and to pay tons of fees for shipping and returns.

Customer service is non existent. If you have issues with your order (which you will), they will not respond. I paid for 2-day shipping and it has been 5 days since I ordered and the item has not shipped yet.

I rarely write negative reviews but this needs to be said. I found their product through Saks off 5th, liked how it appeared and assumed decent quality. Upon wearing the jeans, I noticed a slight tear wear the metal brads are on the jeans. I took it to my tailor who advised that the brads were stronger than the then denim used. They repaired it for me. On my second wear, I noticed yet another tear. I wrote to customer service which guarantees 4c hours response. More than 3 months later, nothing. If you seek quality, please consider another brand. First and last Pistola Denim purchase from me.

Bought 2 pairs of jeans online, they arrived after paying very expensive international shipping. Both pairs look nothing like the photos online. Really ugly and cheap washes in reality. Grey jeans online are actually black in reality for example. They have distressed them so the white cotton is showing through. Really disappointed as the first pair I bought in store I love. I contacted customer services with photos of online pic v reality, no apology, no concern for my disappointment or acknowledgement that the product they sent me is nothing like what I thought I was buying based on images online. Won’t buy again. Hopefully I get my money back after paying another huge bill to ship back! FYI no offer to refund my shipping either.

Ordered Grover Field Suit in two sizes, to be sure of correct fit. Returned one, paid for postage etc, but I never received a refund. When I followed up with customer services, they were most unhelpful. Disappointing and expensive experience.

This company is amazing!! BEST denim ever - you can find super stretch pieces, comfortable stretch or no stretch. Their fit is perfect!! i am 5'10 and i can actually fit in their jumpsuits (the top isn't short) styles are prefect! i get compliments all the time!! you have return options - very easy! pictures as depicted! you need a pair of there jeans(or two) in your life!!