Edenmoor Reviews 1,709

TrustScore 4.5 out of 5

4.5

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the products, particularly the meat, highlighting its superior flavor and tenderness compared to supermarket alternatives. Many people appreciate the wide range of choices available, including ready meals, and commend the company for providing nourishing foods that are often difficult to source elsewhere. The service is frequently described as prompt, efficient, and top-notch, with many consumers expressing their intention to order again. However, some customers also noted issues with the delivery service, experiencing delays or incorrect deliveries. A few reviewers were dissatisfied with missing items from their orders, particularly during busy periods like Christmas, and some mentioned that products arrived partially defrosted. Additionally, a small number of people expressed concerns about the lack of clear weight information for products sold by "portion size" and a minimum order value that prevented them from completing their purchase.

What people talk about most

Product

Reviewers mention positive feedback about product quality. Customers consistently praise the superb quality... See more

Quality

Reviewers highlight positive aspects of quality. Customers consistently praise the excellent quality of the... See more

Delivery service

Clients share ambiguous opinions on delivery service. Many customers praise the quick, on-time delivery,... See more

Order

People report positive experiences with order. Many customers praise the ease of ordering online and the... See more

Service

Consumers generally find the service to be positive. Many reviewers praise the prompt and efficient service,... See more

Based on these reviews

Rated 5 out of 5 stars

I’m so glad to have found you, as sadly, we have no butcher shop near us, and supermarket meat nowadays is just poor! The meat products at Edenmoor are excellent, obviously just another level, and my... See more

Rated 5 out of 5 stars

Fantastic 3kg unsmoked ham. Delicious - followed instrustions of soaking overnight, 1st boil , 2nd boil in water, onion, carrot, celery & spices (pepper, bayleaves, cloves & star anise)rather than my... See more

Rated 4 out of 5 stars

Great as usual I always buy my beef or chicken bones from piper farm my bone broth has always turned out great Only disappointing side is the price, it’s gone up significantly and yes we all know i... See more

Rated 4 out of 5 stars

I have been getttinf the organic chicken breasts with skin on and they are the most delicious, the flavour so great and so quick to prepare.’ Not so enthusiastic with the hunch of venison and duck w... See more


Company details

  1. Butcher Shop
  2. Fish Store
  3. Food Producer
  4. Frozen Food Store
  5. Meat Products Supplier
  6. Poultry Store

Written by the company

Award-winning artisan butchers and farmers based in Cullompton, Devon. At Edenmoor, our mission is simple: to bring the finest food in the UK straight to your door and to connect you with food you can trust.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

2K reviews

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1-star

Replied to 86% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Mouthwateringly good...

I've been using Piper's Farm for a couple of years now and really no other place compares. The produce is delicious, comes quickly and efficiently and packed well. I particularly love their chicken thighs and the Picanha steak is mouthwateringly good and great for feeding lots of people. You get great rewards for loyalty which I enjoy too :)

9 January 2026
Unprompted review
Rated 5 out of 5 stars

Always had lovely meat from Pipers

Always had lovely meat from Pipers, and the duck breasts are amazing. Also excellent customer support when needed.

I do think there’s been some “shrinkflation” over the years with some of the meat portions - they seem to have gotten smaller recently, my lamb cut was 85g (about 3oz) and tiny, I need bigger portions to feel satisfied (works out expensive to use two portions), so do check the portion sizes when buying. It would be better to have the option to pay a bit more for a 4oz cut.

23 January 2026
Unprompted review
Rated 5 out of 5 stars

Wonderful tasting meat & a high quality service.…

I have bought 2 orders from Pipers farm, Christmas Turkey joint and more recently a Roast Beef joint. The quality and taste of the meat in both cases was superb and they tasted delicious. Both orders arrived on time and were very well packaged and arrived in top condition. Pipers farm provides a top end service.

16 January 2026
Unprompted review
Edenmoor logo

Reply from Edenmoor

Hi Dave,

Thank you so much for the kind words and also for the 5 star review!

I am very happy to hear that you've enjoyed your recent orders with us and that the service has matched the high standards we want our customers to hold us to.

We look forward to sharing plenty more delicious products with you.

Best Wishes,
James

Rated 5 out of 5 stars

The order from start to finish was…

The order from start to finish was fantastic, although one item could not be delivered we were told prior to delivery and a swift refund was received, packaging of the product was great, will definitely be ordering again.

15 January 2026
Unprompted review
Edenmoor logo

Reply from Edenmoor

Hi Jason,

Thank you so much for the kind words and 5 star review!

I'm really pleased to hear that you found everything to be enjoyable, as we do like to think that the whole experience from start to finish should be just as enjoyable as when you finally sit down at the table to enjoy our wonderful products.

Best Wishes,
James

Rated 5 out of 5 stars

Fabulous food with great principles

Fabulous food with great principles. I’ve used them many times, but we especially love the goose at Christmas and the wild game stew/pie packs.

22 December 2025
Unprompted review
Edenmoor logo

Reply from Edenmoor

Hi Michelle,

Thank you so much for the 5 star review!

We are incredibly happy that you've been enjoying the Goose along with the other products like the Wild Game Pie Mix. We look forward to sharing plenty more delicious meals with you.

Best Wishes,
James

Rated 5 out of 5 stars

Great Produce

I have been buying meat and cheese from this company for quite a long time now. The produce is excellent and so far I have had no complaints! The lamb is delicious as are all the other cuts of meat I have had including lambs' kidneys etc. The only fly in the ointment is the overnight delivery which is not always delivered on time. Last time DPD stated that the driver had been delayed for the second day running. When I challenged DPD as if by miracle the parcel turned up within 30 minutes.

15 January 2026
Unprompted review
Rated 5 out of 5 stars

As usual

As usual, quality products promptly delivered. We now have a plentiful supply of the wool packaging, which is a good anti-slug layer in the garden

13 January 2026
Unprompted review
Rated 5 out of 5 stars

What’s not to love about Pipers Farm

What’s not to love about Pipers Farm?
Fantastic range of Chicken and cuts of meat. I’ve been a customer for many years now.
A personal favourite of mine is the chicken wings and selection of different burgers.
Recently tried the Duck breast which is also fantastic

3 January 2026
Unprompted review
Rated 5 out of 5 stars

Best meat you can buy

I can't eat meat or chicken from any other shops except Pipers Farm, the quality, service, packaging and delivery are all first class as for the taste of the meat, any kind of meat is so tasty, the taste of the goose this Xmas was excellent, my grand children loved it and Sora (8) made me laugh saying "it 's the best meat I ever had in my entire life" 😆😆. Highly recomended for a very healthy food. Thank you Pipers Farm for all your hard work and all the best.

25 December 2025
Unprompted review
Rated 3 out of 5 stars

Usually great service, sadly only 9/10 this time…

I'm a long time customer and big fan of Piper's Farm and normally have no complaints whatsoever. Unfortunately my last order on 2January (PFS470322) included a request for boneless chicken thighs and I received bone-in chicken thighs.

2 January 2026
Unprompted review
Edenmoor logo

Reply from Edenmoor

Hi Lynda,

Thank you for taking the time to leave a review and I am sorry to hear about the incorrect item in your delivery.

I can see that my colleague was in contact with you yesterday and I do hope that the goodwill discount code makes up the for the mistake.

Best Wishes,
James

Rated 5 out of 5 stars

Great food in a sea of poor quality

There is so much food on sale that is less than beneficial to our health that it can be difficult to find food that has been healthily raised, fed and cared for in its journey to us.
I tried Piper's Farm products after seeing one of their adverts and was very impressed with the food I ordered. Superb meats, excellent flavours, fine textures.... just what you want!
Delivery was quick and reasonably-priced and hte food arrived in good condition in their keep-cold packaging.
Overall I'm very happy with Piper's Farm products, and it's great to see them extending their range in recent times.
It's not the cheapest, but I firmly believe you get what you pay for... and if you have a petrol car for good performance, you wouldn't put diesel fuel in it!

15 November 2025
Unprompted review
Rated 2 out of 5 stars

Frozen 5 rib roast for New Year’s dinner arrived frozen on New Year’s Eve!!! Aaagh

I ordered a 5 rib roast fr New Year’s Eve dinner so requested delivery on 31st December.

Delivery was on time, however, I didn’t expect to receive it frozen!!! It would have taken 48 hours to thaw!! Luckily I rushed out to Sainsbury’s and purchased two of their 2 bone rib roasts (not frozen), which may not have been as tasty or had the same visual impact, but it was less than 1/2 the price and all my guests were happy with the quality.
I must have missed the fact I was buying frozen meat, all of the fresh meat deliveries I have had from everywhere else haven’t been frozen.
I can’t say anything for the quality of the meat, I haven’t eaten it. The 2 stars is for the shipping.

31 December 2025
Unprompted review
Edenmoor logo

Reply from Edenmoor

Dear David,

Thank you for taking the time to leave a review, and I’m very sorry for the disappointment you experienced with your New Year’s Eve order.

All of our meat is frozen at peak freshness shortly after preparation to preserve quality and reduce food waste, and it is supplied frozen unless explicitly stated otherwise. We do make this clear on our product pages, but we fully appreciate that this can be missed, particularly if you were expecting a fresh delivery based on experiences elsewhere. I’m sorry that this wasn’t clear at the point of ordering and that it caused inconvenience at such an important occasion.

I’m pleased to hear that your guests still enjoyed the meal, though I regret that our rib roast wasn’t able to be part of it on the day. If you do decide to enjoy it at a later date, we hope it proves to be as flavoursome as intended.

Thank you again for your feedback as it’s genuinely helpful, and we’ll continue working to make our ordering and delivery information as clear as possible.

Best Wishes,
James

Rated 4 out of 5 stars

Great as usual I always buy my beef or…

Great as usual I always buy my beef or chicken bones from piper farm my bone broth has always turned out great

Only disappointing side is the price, it’s gone up significantly and yes we all know it’s because everything else is going up but these are bones…. Shouldn’t be that expensive

5 January 2026
Unprompted review

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