I had a great call with Rafael Salgado. He really helped me wrap my head around the right way to use data fields in Pipedrive. He also took a look at my current processes and automations, and gave me... See more
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Definitely glad our team went with pipedrive, it's the sales-first CRM we have been looking for, not bogged down with busy interfaces we don't need all while being flexible to adapt how we want to org... See more
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We recently transitioned from HubSpot to Pipedrive. While there were some initial teething issues as we got to grips with a new platform and adapted it to suit our previous CRM setup, we were able to... See more
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Pipedrive is a clean and intuitive CRM platform that helps keep the sales pipeline organised. But the real peace of mind came from their Customer Success Team. Our Specialist, Jonathan Martins, was a... See more
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Company details
About Pipedrive
Written by the company
Pipedrive is a sales-focused customer relationship management tool that teams of all sizes love using.
Start here your Free 14-Day Trial. Full access. No credit card required.
With 100,000+ paying customers spanning 179 countries, sales teams are drawn to Pipedrive's simple yet powerful design that prioritizes usability. When using Pipedrive, nothing falls through the cracks, allowing your team to spend less time filing and more time selling with agile and powerful CRM software.
Start here your Free 14-Day Trial. Full access. No credit card required.
With 100,000+ paying customers spanning 179 countries, sales teams are drawn to Pipedrive's simple yet powerful design that prioritizes usability. When using Pipedrive, nothing falls through the cracks, allowing your team to spend less time filing and more time selling with agile and powerful CRM software.
Contact info
United States
- pipedrive.com
4.4
Excellent
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
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Our experience with Pipedrive
Our experience with Pipedrive has been very positive. At the beginning, it took us some time to get used to the platform, but once we understood its functionality, we found it to be a very complete and user‑friendly tool.
The service has also been pleasant: despite being a large company, the time they dedicate is effective, and they genuinely seek to provide solutions while understanding our business. We would especially like to highlight Eduardo Parreira, our advisor, who is attentive, truly cares about his clients, and strives to solve issues while sharing valuable knowledge.
In short, Pipedrive combines solid functionality with human support that makes a real difference for our team.
16 June 2026
Unprompted review
Reply from Pipedrive
Hi Miriandre,
Thank you for your feedback!
We're glad to hear that once your team got familiar with Pipedrive, you found it to be a complete and easy-to-use tool.
We're also happy to know that our support has been helpful and that the team as made a positive impact through they dedication, knowledge, and willingness to help.
Best regards,
Pipedrive Team
Poor services from implementation team
I purchased additional services after being advised by Pipedrive that their in-house team could assist with implementing and improving my setup. The service was presented as a reason to upgrade my package, with the expectation that I would receive hands-on support and expertise.
I worked directly with Agatha from Pipedrive’s implementation team and, unfortunately, the experience was extremely disappointing.
After almost six weeks, very little meaningful progress had been made. Communication was inconsistent, timelines slipped, and I repeatedly found myself chasing for updates. Despite being told support remained available, the core issue was the lack of tangible delivery and the amount of time it took to get anything moving.
What made the experience particularly frustrating was that, after deciding to move the project elsewhere, I hired a freelancer through Upwork who achieved more in two days than had been delivered during the previous six weeks.
My issue is not that support wasn’t available; it’s that the service was sold as a valuable reason to upgrade my Pipedrive package, yet the results simply didn’t justify the time or cost involved.
My advice to other customers would be to think carefully before purchasing these implementation services. Based on my experience, you may be better served finding an independent Pipedrive specialist or freelancer who is motivated to deliver results and can often do so at a fraction of the cost.
I rarely leave negative reviews, but after six weeks of delays, limited progress, and ultimately having to replace the service provider to get the project moving, I feel it’s important to share my experience so that other customers can make an informed decision.
16 June 2026
Unprompted review
Reply from Pipedrive
Hi Niall,
Thank you for taking the time to share your experience.
We're sorry to hear that the implementation process did not meet your expectations and that you felt frustrated by the pace of progress and communication.
We understand how important it is to see clear momentum when investing in implementation services, and we're disappointed to hear that this was not your experience.
To provide some context, the implementation work began following the call, and the Zapier integration had already been built and published.
As additional custom fields were introduced to further enhance the workflow, the team encountered a limitation where certain fields from Adversus were not available for mapping within Zapier.
Because this was a third-party platform dependency, the team escalated the matter directly to Zapier to determine whether the fields could be supported or if a platform limitation existed.
While awaiting Zapier's response, communication was unfortunately impacted by overlapping absences, which delayed follow-up more than intended.
We recognize that regardless of the reason, the experience felt slower and less transparent than it should have, and for that we sincerely apologize.
Once Zapier provided clarification, the findings were shared immediately.
At that point, we learned that you had decided to continue the project with another provider.
We completely respect that decision and are glad you were able to find a solution that worked for your needs.
Your feedback regarding expectations, communication, and the overall implementation experience is valuable and will be shared with the relevant teams.
We are always looking for ways to improve our processes and ensure customers receive the level of service they expect when engaging with our implementation specialists.
Thank you again for sharing your perspective, and we wish you continued success with your Pipedrive setup moving forward.
Best regards,
Pipedrive Team
Informative and detailed overview with…
Informative and detailed overview with excellent follow-up.
27 May 2026
Unprompted review
Reply from Pipedrive
Hi Steve,
Thank you for your kind feedback!
We’re really glad to hear that you found the overview informative and detailed, and that the follow-up met your expectations.
Best regards,
Pipedrive Team
Don't start anything with Pipedrive, nothing at all.
Not only is €50 per person for the basic plan expensive, but I've also just discovered that API usage is limited. There's a "token" limit. I'm not talking about AI, but Pipedrive charges you for API usage, such as viewing your emails. This makes Pipedrive an extremely expensive CRM tool to use. For example, I wanted to check my emails to extract data on my customer offers—about 1,000 emails to review over six months, nothing out of the ordinary—but I was stopped because I had used up my maximum tokens, not AI token, no, juste data... meaning my API usage limit. I have to pay extra and upgrade my plan just to see data, not for AI use...
I was one of the first to work with Pipedrive, and given the massive price increase, I managed to reduce my Pipedrive budget by 80% by finding alternatives. But this is the last straw! You're asking for money to check your emails? That's enough! I can't wait for AI so we can get rid of these CRMs that are only here to drain our resources.
So now I have to check my emails directly on my Google account, which doesn't charge me anything to access my emails. This means Pipedrive is becoming useless; what little benefit it had is completely negated by their exorbitant costs.
Not only will you have to pay your AI, but you will also have to pay a transit fee on your Pipedrive account to be able to work intelligently.
In recent years, Pipedrive has done everything it can to disgust me.
Advice: Don't start anything with Pipedrive, nothing at all.
15 June 2026
Unprompted review
Reply from Pipedrive
Hi Mora,
Thank you for taking the time to share such detailed feedback. We’re truly sorry to hear about your frustration and that your recent experience with Pipedrive has left you feeling disappointed.
We understand how frustrating it must be when usage limits impact your workflow, especially when you’re trying to access and work with your own data at scale.
Your feedback about API usage and overall cost perception is clearly important, and we’re sorry that this has created friction in your day-to-day work.
To ensure transparency, all usage limits, including API limits, are publicly available and documented here:
Pricing page: https://www.pipedrive.com/en/pricing
Knowledge base article: https://support.pipedrive.com/en/article/usage-limits-in-pipedrive
We aim to make this information accessible so customers can make informed decisions based on their needs before and during usage.
We also hear your broader concerns around pricing and value. Feedback like this is important to us, and we will make sure it is shared with the relevant teams for review.
If you’re open to it, our support would be glad to take a closer look at your specific setup and usage to see if there are any optimizations or alternatives that could better fit your needs.
Thank you again for your honesty.
Best regards,
Pipedrive Team
Nice supportive intro and help
Caterina Sales and Marcelo Support were Awesome 🙏
10 June 2026
Unprompted review
Reply from Pipedrive
Hi Clive,
Thank you for your feedback!
We’re really glad to hear that the team provided you with such a great experience.
Best regards,
Pipedrive Team
I would like to highlight the excellent support
I would like to highlight the excellent support provided by Eduardo Parreira during our alignment meeting.
Throughout the discussion, Eduardo was extremely attentive, addressing all of my questions with clarity and professionalism. In addition, he introduced new ways to utilize the platform, sharing valuable insights and best practices that will help optimize my workflow and make even better use of the system's capabilities.
I truly appreciate his dedication, knowledge, and willingness to help. The meeting was highly productive and added significant value to my experience with Pipedrive.
12 June 2026
Unprompted review
Reply from Pipedrive
Hi Leonardo,
Thank you for your thoughtful feedback!
We’re delighted to hear that your alignment meeting with the team was so positive and productive.
It’s great to know that they were able to answer your questions clearly, share helpful best practices, and introduce new ways to get more value from Pipedrive.
Best regards,
Pipedrive Team
Easy to setup and use and great…
Easy to setup and use and great customer service and support. Highly Recommended
12 June 2026
Unprompted review
Reply from Pipedrive
Hi Jack,
Thank you for your great feedback!
We’re really glad to hear that you found Pipedrive easy to set up and use, and that our customer service and support team were helpful.
We truly appreciate your recommendation and are happy to know you’re having a positive experience with the platform.
If you ever need anything, we’re here to help!
Best regards,
Pipedrive Team
Stacey Clarke: A True Pipedrive Expert
It has always been a wonderful experience attending sessions with Stacey Clarke. Her in-depth knowledge of Pipedrive is truly impressive, and every session is packed with valuable insights and practical guidance.
Whenever I have had questions or doubts about Pipedrive, Stacey has always been willing to help and provide clear, actionable solutions. Her ability to explain complex concepts in a simple and understandable way has made a significant difference in my learning experience.
Stacey's expertise in reporting, automation, and workflow optimization is exceptional. Her deep understanding of these areas has helped me unlock the full potential of Pipedrive and improve the efficiency of our processes. I particularly admire her ability to create meaningful reports and implement automations that drive better visibility and productivity.
In addition to her technical expertise, Stacey is patient, approachable, and genuinely invested in helping others succeed. Her knowledge, professionalism, and dedication make every session highly valuable, and I would highly recommend her to anyone looking to enhance their understanding and use of Pipedrive.
9 June 2026
Unprompted review
Reply from Pipedrive
Hi Ruchi,
Thank you for such a thoughtful and detailed review! We're delighted to hear that your sessions with the team have been so valuable.
It's wonderful to know that team's expertise, particularly in reporting, automation, and workflow optimization, has helped you unlock more value from Pipedrive and improve your team's efficiency.
We're especially pleased that their ability to explain complex topics clearly and provide practical, actionable guidance has made a positive impact on your learning experience.
Best regards,
Pipedrive Team
Pipedrive has been a seamless process…
Pipedrive has been a seamless process for introducing a sales CRM to our business, the support provided in the early stages of the transition has been great, which builds your confidence.
10 June 2026
Unprompted review
Reply from Pipedrive
Hi Claire,
Thank you for your feedback!
We're delighted to hear that introducing Pipedrive to your business has been a seamless experience.
It's especially great to know that the support you received during the early stages of your transition helped build confidence and made the onboarding process smoother.
Helping teams get up and running successfully is something we take great pride in.
Best regards,
Pipedrive Team
Maya was very helpful
Maya was very helpful, I am looking forward to using the system. Thank you.
3 June 2026
Unprompted review
Reply from Pipedrive
Hi Keith,
Thank you for your kind words!
We're delighted to hear that the team was able to help you and make your experience a positive one.
Best regards,
Pipedrive Team
The ultimate Sales tool for structuring our processes
As a Sales Manager building our commercial function from scratch, Pipedrive has been an absolute game-changer. The user experience is exceptionally intuitive, allowing our team to map out pipelines, organizations, and deals without the usual friction of complex legacy CRMs.
What stands out most is how visual and actionable the interface is. It acts as a complete solution for our daily workflows, making it easy to track critical KPIs and automate repetitive tasks.
8 June 2026
Unprompted review
Reply from Pipedrive
Hi Christapor,
Thank you for your feedback!
We're glad to hear that Pipedrive has helped you build and manage your sales process from the ground up.
It's great to know that the easy-to-use interface, visual pipelines, and automation features are helping your team stay organized and track performance more effectively.
Best regards,
Pipedrive Team
Qualified quick integration
it was a quick integration of current contacts and ongoing deals. recomended
1 June 2026
Unprompted review
Reply from Pipedrive
Hi Artūras,
Thanks for your feedback! We’re really glad to hear that you found the integration of your contacts and ongoing deals quick and smooth.
We appreciate your recommendation and are happy to know Pipedrive is working well for you.
If you ever need any help or have questions, our team is always here to support you.
Best regards,
Pipedrive Team
Low quality Product, worse service
An ok product if your needs are ridiculously simple like mine. Not terribly functional and there is basically no customer service. It stopped working for me today. In a shocking twist, the chatbot couldn't do anything except waste 10 minutes. Now I have been on hold waiting for a live person for 90 min and counting. Probably best to just spend the extra $20 a month and go with a real company
5 June 2026
Unprompted review
Reply from Pipedrive
Hi Nathan,
Thanks for taking the time to share your feedback, and I’m sorry to hear about the trouble you ran into.
We understand how frustrating it is when the product isn’t working as expected and when you’re left waiting for support, especially after already trying the chatbot. That’s not the experience we want for our users, and we can appreciate how disruptive this must have been for your work.
If you’re still experiencing the issue, we’d strongly encourage you to reach out again via Support so the team can take a closer look at what happened in your account and help get things resolved as quickly as possible.
Your feedback about responsiveness and functionality is also valuable and will be shared with the relevant teams.
Best regards,
Pipedrive Team
Everyone I worked with offered…
Everyone I worked with offered exceptional customer service and was super helpful in explaining how the system works
7 May 2026
Unprompted review
Reply from Pipedrive
Hi Aleia,
Thank you for sharing your experience!
We're really glad to hear that our team was able to provide clear guidance and exceptional support while helping you get familiar with the system.
Best regards,
Pipedrive Team
Pipedrive's Double Opt In Campaign Rules
I signed up for Pipedrive for its email marketing feature, Campaigns, and spent about a month importing contacts and building my CRM around it. The result of that month is that I am now locked out of sending campaigns to my entire database, including people I have done business with for 25 years.
Here is what happened. I uploaded a small set of contacts, about 25, that came from agents who expressed interest in one of my listings through our MLS. I was upfront with support about exactly where they came from. Based on those 25, Pipedrive's compliance team enforced mandatory double opt-in across my whole account, which means I cannot campaign to any of my roughly 560 contacts unless each one re-confirms through a separate opt-in request. One sourcing question shut down my entire book.
A few things worth knowing. My contacts are legitimate. Nothing was bought or scraped. I am breaking no laws, US email law is opt-out, not opt-in, so emailing these contacts is lawful. This restriction is Pipedrive's own internal policy, stricter than the law, and it is not disclosed anywhere in the marketing for the feature. It is only enforced through an account review after you have paid and done the setup.
The part I cannot reconcile is that Pipedrive actively sells lead-generation and prospecting add-ons designed to surface contacts you have no relationship with at all. So the platform will help you find total strangers, but will not let you campaign to people you have worked with for years. That contradiction, plus the lack of any clear disclosure up front, cost me real time, money, and energy. If you rely on marketing to long-standing business relationships, understand these limits before you invest a month the way I did.
I gave it two stars because the customer service responses come quick, even if their positions are ridiculous and the UI is pretty good compared to the alternatives.
2 June 2026
Unprompted review
Reply from Pipedrive
HI Mark,
Thank you for taking the time to share such a detailed account of your experience. We understand how frustrating it must be to invest significant time building your CRM and preparing campaigns, only to discover restrictions that impact your ability to reach your contacts.
Our compliance processes are designed to protect email deliverability for all customers using Campaigns. While email regulations can vary by jurisdiction, we also apply platform-level standards intended to reduce spam complaints and help ensure messages consistently reach recipients' inboxes. In some cases, our compliance team may require additional verification of consent based on how contacts were acquired.
We recognize that this can feel especially challenging when you have long-standing business relationships with your contacts, and we appreciate your feedback that these requirements were not clear enough during your evaluation and setup process.
Transparency around compliance expectations is important, and your comments have been shared with the appropriate teams for review.
If you'd like to discuss your situation further or have any additional questions, please don't hesitate to reach out to our Support.
Best regards,
Pipedrive Team
The best CRM I've used
The best CRM I've used by a mile.
Amazing user experience, stable product, powerful features.
Their support and success teams are also great, and a special mention to Eduardo who walked me through some optimisations and best practices on a live call. Eduardo was friendly, knowledgeable, and gave the impression that he sincerely wanted to help me maximise the value I get out of his company's product.
Highly recommend Pipedrive as the CRM for your business!
3 June 2026
Unprompted review
Reply from Pipedrive
Hi George,
Thank you so much for your wonderful review!
We're thrilled to hear that Pipedrive has been the best CRM you've used and that you've had such a positive experience with the platform, its features, and overall stability.
A special thank you as well for your kind words about the team. We're delighted to hear that their guidance, expertise, and dedication helped you get even more value from Pipedrive.
Best regards,
Pipedrive Team
Really enjoyed the session
Really enjoyed the session. Pipedrive has introduced some great new features that look like they will make daily work much easier. Big thanks to Stacey Clarke for a clear and engaging presentation, it was great to see the new updates.
2 June 2026
Unprompted review
Reply from Pipedrive
Hi Tomislav,
Thank you for your kind feedback!
We’re glad you enjoyed the session and that the new Pipedrive features look helpful for your daily work.
It’s great to hear the updates are making a positive impression.
A big thank you as well for your kind words about the team.
Best regards,
Pipedrive Team
Ricardo was very helpful
Ricardo was very helpful, but we will see how we get a final solution to get start using campaigns
29 May 2026
Unprompted review
Reply from Pipedrive
Hi Filip,
Thank you for your feedback!
We're glad to hear that the team was helpful throughout the process. We understand that you're still working toward the final solution for getting started with Campaigns, and we're committed to supporting you along the way.
We appreciate your patience and look forward to helping you get everything up and running successfully.
Best regards,
Pipedrive Team
V.P. of Sales
We have been using Pipedrive for several years but only for some simple forecasting. We want to expand how we utilize the platform and Rafael Salgado was helpful in pointing out some functions we could add to better utilize the software. He also informed us of a couple items we were doing incorrectly and with some minor modifications could make the program work more effectively for our needs.
20 April 2026
Unprompted review
Reply from Pipedrive
Hi Michael,
Thank you for your review!
We're glad to hear that the team was able to help you discover new ways to get even more value from Pipedrive.
It's great that their recommendations and insights helped identify opportunities to improve your setup and make the platform work more effectively for your team's needs.
We appreciate your continued trust in Pipedrive and look forward to supporting you as you expand your use of the platform!
Best regards,
Pipedrive Team
Don't miss it
Never before has there been such a good, positive approach when adopting a new application to keep your business running smoothly. Pipedrive is clear, straightforward, and above all easy to use, allowing you to truly streamline your revenue.
2 June 2026
Unprompted review
Reply from Pipedrive
Hi Kees,
Thank you for your wonderful review!
We're delighted to hear that your experience adopting Pipedrive has been so positive. It's great to know that you find the platform clear, straightforward, and easy to use, and that it's helping your business run more smoothly and efficiently.
We truly appreciate your feedback and are grateful to be part of your growth journey!
Best regards,
Pipedrive Team
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