PIOskincare Reviews 210

TrustScore 4 out of 5

3.8

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Company details

  1. Skin Care Clinic
  2. Facial Spa

Written by the company

PIOskincare is organic skincare therapy made in the heart of Copenhagen. Sustainable skincare with care for the environment around us and fortified by premium ingrediens from nature only.


Contact info

3.8

Great

TrustScore 4 out of 5

210 reviews

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1-star

Hasn’t replied to negative reviews

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Rated 3 out of 5 stars

I visited PIOskincare at…

I visited PIOskincare at pioskincare.com and had a decent experience. The atmosphere is calming and the treatments are effective, showing results after one session. The staff is friendly and professional, and their products are high quality. However, while the treatments and products are good, I wouldn't say they're life-changing. Overall, it's a solid salon but not extraordinary. 3 stars.

25 October 2024
Unprompted review
Rated 1 out of 5 stars

It is my first time ever writing a negative review.

I feel compelled to share my concerns regarding the lack of professionalism and disregard for my skin's well-being displayed by the owner, whom I had the unfortunate experience of dealing with.

As a regular patron of facial treatments, I have visited numerous clinics in the past, but never before have I encountered such a disappointing and distressing experience. I have a T-zone, very sensitive skin that tends to be acne-prone, and it is crucial for me to receive treatments and use products suitable for my specific skin type.

To my astonishment, during my first visit to PioSkincare, the owner showed a complete lack of concern regarding which products were being applied to my skin. It was evident that she had not bothered to assess my skin type prior to commencing the procedure (:.. she proceeded without even removing my makeup, claiming to "know my skin type" and "trust my products" without allowing me to provide any input or describe my concerns). Despite my attempts to explain my skin concerns and needs, she disregarded my input entirely.

Furthermore, when I voiced my concerns about the unsuitability of the products planning to be used on my skin, the owner dismissed my worries and suggested exchanging the treatment for products that were also incompatible with my skin type!? This displayed a profound lack of knowledge and understanding of proper skincare practices.

Adding to my frustration, when I inquired about the ingredients in the products, which the owner herself claimed to have created, she was unable to provide any answers. Instead, she arrogantly stated that she knew better and expected blind trust from me.

I am deeply disappointed by the unprofessional conduct exhibited by the owner of PioSkincare Clinic. It is essential for skin care professionals to prioritize the well-being of their clients and demonstrate a thorough understanding of different skin types and suitable treatments.

I am deeply disappointed by the owner of PioSkincare Clinic, whose unprofessional conduct has far surpassed my expectations in the most unfavorable manner. This situation has left me feeling disheartened. As a client, I believe that skincare professionals should prioritize my well-being and demonstrate a genuine care for their clients' needs. However, the owner seemed more interested in selling their products than providing me with honest and personalized care.

Additionally, I am still awaiting the promised refund that was assured to me. Despite the owner's assurances, the refund hasn't reached me, adding to my growing frustration and disappointment.

31 May 2023
Unprompted review
PIOskincare logo

Reply from PIOskincare

Hi Vaiva
Thank you for your feedback.
I’m really sorry you had this experience – that was not my intention at all.

First of all, I wanted to begin the treatment by cleaning your face, but you explicitly told me not to touch you. You told me you expected that I’d only use machines to apply products and use machines to touch your skin. I apologies if you thought that was how I operated beforehand.

In my 30 years of experience, I’ve always prioritized the well-being and comfort of my clients, and I’ve always only received positive feedback from my clients.

As a professional skincare specialist with more than 30 years of experience I do my best to provide effective treatments for my clients.

You bought an GUA SHA treatment and wrote me an SMS that you didn’t want massage and oil.
In the description on my website, it is clear what the steps are in detail, and it is not possible to provide the full effect of this particular treatment without following these steps carefully.

As a gesture of professionalism, I changed the treatment, without extra charge, to one of my more expensive ones. This treatment was according to your skin type. After the treatment I even carefully selected a product of mine, with utmost expertise, which I gave you for free.

As of these reasons, there will be no refund. I performed a carefully selected treatment for your delicate skin, and you received value for your money.

At PIOskincare we do skincare according to our believes based on knowledge, skills and expertise studied for more than 30 years. We take the greatest pride in our treatments.

Under the section “news” on my website, you can read different articles about skin related issues and read more about who we are.

Best regards,
Sarah

Rated 5 out of 5 stars

Amazing results after 1st treatment

I went to Pio Skincare for one oxygen lift treatment and was amazed by Sara's skills and the great results. The products used are organic and Sara explained very well their functions and benefits for the skin. After the treatment, I was happily surprised by my skin, it looked brighter and healthier. I had many sun marks and scars and just after the first treatment I could see the difference. I am now having a treatment every month and it is always a pleasure and a big benefit for me because I am using less and less make up as my marks/ blemishes are almost all gone. So, I highly recommend Pio Skincare for the results and of course for Sara who is really passionates by what she does and this can be seen through the treatments and care she gives to you.

7 September 2022
Unprompted review
Rated 5 out of 5 stars

Went for an Oxygene lift treatment and…

Went for an Oxygene lift treatment and was honestly bluffed by the results. My skin was lifted and fine lines definitely reduced. I have also been using their collagen serum for a month now, the consistency is amazing and it fits my skin needs ❤️ Sarah is sweet, helpful and professional

5 May 2022
Unprompted review
Rated 5 out of 5 stars

Great experience. Highly recommend

I love coming to the salon and enjoying my oxygen treatment with Sarah already for 2 years. She is a passionate , generous and a great professional, very sweet and pleasant to talk to. she loves job she is doing. She has an individual approach and you can clearly see that the customer is in the center of everything she does. She advised me on a skincare products and adjusted the treatment to get the maximum results, my skin has improved significantly. Plus she cares about our planet and all her products our ecological.

20 October 2021
Unprompted review
Rated 5 out of 5 stars

Sarah provided really professional…

Sarah provided really professional advice and trearment to my skin conditions. After the oxygen treatment, I can see a very clear difference on my face, especially I have some black spots and pore issues, I can see the improvement right away. Really enjoyed the treatment and highly recommend it!

7 November 2019
Unprompted review
Rated 5 out of 5 stars

Sarah is really nice and very generous

Sarah is really nice and very generous. But what I really love about Pio is its concern with sustainable products. The products are not wrapped in plastic and everything you buy is with Nature in mind. I really love the products! Great value

5 February 2019
Unprompted review
Rated 5 out of 5 stars

Fantastic products and services

Fantastic products and services
Sarah is amazing during my travel to Copenhagen came across her beautiful salon. And the energizing serum is a miracle because I wear little to no make up and this formula just hydrates and makes my skin come alive. I am going to be enjoying this product and more going forward in the future! She will ship it to you! Thank you Sarah for all your help and creating such a high quality product.

4 February 2019
Unprompted review
Rated 5 out of 5 stars

so helpful

Sarah has been so unbelievable nice to me and her products are amazing! She really cares about her customers and wants to help. I really appreciate her and I recommend her to anyone who needs a professional opinion :)

4 February 2019
Unprompted review
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