I created an account on this platform and funded it using my debit card. After my first deposit, I was told I had to wait 10 days before I could withdraw. I then made an additional deposit of... See more
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See what reviewers are saying
The Pionex platform has been a frustrating experience - bogged down in red tape. Every transaction comes with endless barriers. Difficult to move funds in and out - restrictions on everything. Sim... See more
Company replied
I switched over from 3 Commas after the API hack. So far the site has been great, both desktop and mobile. Support response is the best I have experienced. Pionex also gave me an incentive and free tr... See more
Pionex is a CEX with lots of offerings. They have a global and a US version to stay in compliance while serving everyone. The biggest benefit that brought me to Pionex were the free bots which have... See more
Company details
Written by the company
The World’s Leading Cryptocurrency Exchange with 11 free trading bots.
Contact info
United States
- service@pionex.us
- pionex.us
You should know
3.3
Average
60 reviews
Replied to 100% of negative reviews
Typically replies within 1 month
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Run away from Webot ( formerly Pionex US )
I created an account on this platform and funded it using my debit card. After my first deposit, I was told I had to wait 10 days before I could withdraw. I then made an additional deposit of $350 and also completed a wire transfer of $525, which was credited to my account successfully.
When it was finally time to withdraw, I was initially told the withdrawal was successful. Shortly after, I received an email stating that my KYC verification had failed and my account had been closed just like that.
I reached out to support, only to be told to check my email. That’s when I found out I would have to wait up to 2 months to get my money refunded to the original payment method. The account was closed on the 5th of April 2026 and I’m expected to wait for a refund to be initiated on the 4th of June 2026.
It’s frustrating and makes no sense, my debit card deposits were processed instantly and even the wire transfer was completed in less than 24 hours. But when it comes to refunding my money i’m now expected to wait 2 months all because of the so-called compliance team made such decision and they won’t even reply to my emails.
UID: 17140128
Support request: #105774
5 April 2026
Unprompted review
Reply from Pionex.US
Dear User,
Thank you for reaching out and sharing your feedback. We understand your frustration regarding the timeline for your refund and the closure of your account.
Please be advised that all account activities undergo a rigorous security and compliance review. In this instance, following a thorough investigation, the account was closed due to the observation of activities that violate our terms of service. For security reasons, we are unable to disclose the specific details regarding our internal review findings.
Regarding your funds, please note that when an account is closed under these specific circumstances, the refund process requires a standard mandatory holding period to ensure the integrity of the transaction and compliance with financial regulations. This processing time is standard for cases of this nature, and we appreciate your patience while the specialized team completes this protocol.
Rest assured that the refund will be initiated to the original payment method once the required review period has concluded. No further action is required from your side at this time.
Thank you for your understanding.
DO NOT USE THIS!
DO NOT USE THIS!
I put in $1,000 to test it and when I sold it, it came out as about $1,300, which was great. Now it is tax time and they are saying that I sold almost $13,000 with no recorded purchase price, meaning that I am on the hook for $13,000 tax bill for a $300 gain. This information was based on my accountant reading the yearly tax reports that Webot provides.
They didn't think this through and now I am paying because of it.
12 November 2025
Unprompted review
Reply from Pionex.US
Dear User,
Thank you for your feedback, and we are sorry to hear about your experience.
If you need to report taxes on your cryptocurrency transactions, we encourage you to refer to the following article. Our CSV files have now been optimized to be compatible with CoinTracking: https://webot.zendesk.com/hc/en-us/articles/14868734665743
Additionally, Webot provides yearly tax reports. You can refer to the following article to learn how to obtain it from your Webot account: https://webot.zendesk.com/hc/en-us/articles/14868711085967
If the issue persists and originates from using the transaction history files obtained from your Webot account, we encourage you to contact our official support team via the Webot web/app live chat or by email at service@pionex.us. Please provide your account UID, a detailed description of the issue, and the relevant transaction files. We are looking forward to assisting you further.
Quick and helpful response from support…
Quick and helpful response from support team! I had questions about verification and sign up bonus, and they helped pretty quickly!
9 March 2026
Unprompted review
They won't send my entire 2025…
They won't send my entire 2025 transaction history to me in a format that a cointracker service can read. Tech support just said take your tax report to a tax advisor. Shameful.
3 March 2026
Unprompted review
Reply from Pionex.US
Dear User,
Thank you for your feedback, and we are sorry to hear about your experience.
If you need to report taxes on your cryptocurrency transactions, we encourage you to refer to the following article. Our CSV files have now been further optimized to be compatible with CoinTracking:
https://webot.zendesk.com/hc/en-us/articles/14868734665743
Additionally, Webot provides yearly tax reports. You can refer to the following article to learn how to obtain it from your Webot account:
https://webot.zendesk.com/hc/en-us/articles/14868711085967
If you have any further questions or concerns, please feel free to contact our official support team via live chat on the Webot web/app or by email at service@pionex.us.
Even though I didn't like the answer…
Even though I didn't like the answer given, I was impressed that I was able to contact someone quickly with concise questions and and provided with concise accurate answers. That's hard to come by these days in the crypto world. I'm thankful to pionex for providing a real person not an AI answer technical questions without excessive hoops and long waits.
11 February 2026
Unprompted review
I asked a question to their customer…
I asked a question to their customer service on a weekend and I got a response within a couple minutes. That is outstanding!
31 January 2026
Unprompted review
Withdraw your everything
No. Just No. If you want my Personal Info, even if it is for the IRS, you will make the availability of said service available on all your platforms, I will NOT continue using this service if they even attempt to respond Android/IOS only. I have verified myself with countless other financial sites on my computer screen, and to find this WeBot (Formerly Pionex) has no capability of that is a LARGE red flag. Be careful people, they are after that 24% of your holding you have at their mercy. PayPal, FaceBook, eBay, Amazon, these companies make sure they are not in a lawsuit by creating software for everyone on every platform, even your Bank has a website. This is a fraud alert of the highest level. If they cannot, or will not provide security for your PC, then they should defiantly not be trusted on your mobile device.
13 January 2026
Unprompted review
Reply from Pionex.US
Dear User,
Thank you for sharing your concerns. We understand that identity verification and tax-related requirements are sensitive topics, and we appreciate the opportunity to clarify.
Webot is a regulated U.S. cryptocurrency platform and is required to comply with applicable financial and tax regulations. This includes identity verification and tax reporting obligations that are standard across regulated financial institutions.
At present, identity verification can be completed via both the Webot app and web platform. However, certain newer verification or re-verification features, such as SSN/TIN revalidation introduced to comply with IRS Form 1099-DA requirements for the 2026 tax year—are currently supported only in the mobile app. This is a temporary implementation limitation, not a security concern, and web support may be added as development progresses.
Regarding the 24% backup withholding, please note that this is a mandatory IRS requirement and not a platform policy. We do not benefit from these requirements. For more details, please following article: https://webot.zendesk.com/hc/en-us/articles/14996101200783
If you have any further questions, please feel free to contact our official support team via live chat on the Webot website or app, or by email at service@webot.com.
By far the best trading app
By far the best trading app, easy to set up and trade. Low fees, great staff always there to help u wjemmhen u need it the most! Wouldn't trade pionex for anything else. Thank you guys!
1 January 2026
Unprompted review
They helped me unlock my acct
They helped me unlock my acct. i am pleased with the service !
25 December 2025
Unprompted review
Pionex/Webot SUCKS
The Pionex platform has been a frustrating experience - bogged down in red tape. Every transaction comes with endless barriers. Difficult to move funds in and out - restrictions on everything. Simple transactions requires an SMS code, email code, Authenticator code, and a live video facial recognition scan. All must be completed under the clock, so you get to do it over and over if not perfectly timed. account get locked down for days, They want bank statement uploads, proof where you get your funds, wait for their blessings, it goes on and on. Complete circus.
21 December 2025
Unprompted review
Reply from Pionex.US
Dear User,
Thank you for taking the time to share your feedback with us. We understand that the verification and transaction process can feel frustrating, and we appreciate the opportunity to clarify the reasons behind these requirements.
Webot (Formerly Pionex.US) is a fully regulated platform. As a result, all fiat transactions can only be initiated to a bank account that belongs to the account holder and matches the legally verified name on the Webot account. For this reason, during fiat withdrawals, users may be required to submit valid supporting documents to verify bank account ownership. These processes are necessary to comply with regulatory and banking requirements.
Additionally, asset deposits and withdrawals are core, high-risk functions of the platform. These transactions cannot be treated lightly. The multi-factor authentication steps are in place to ensure that only the rightful account owner—who has access to all security credentials—can initiate transactions. This significantly reduces the risk of unauthorized access and protects user assets.
To clarify the timing concerns: Email and SMS verification codes are valid for 5 minutes. Google Authenticator codes refresh every 30 seconds and can be entered last. These timeframes are consistent with industry standards used by other major financial and trading platforms, and they are designed to balance security with usability.
If you have any further questions or concerns, please feel free to contact our official support team via the web/app live chat or by email at service@webot.com.
Shame on pionex US and their shitty…
Shame on pionex US and their shitty programmed bot customer service that claims to be human. I sent $5850 wire to pionex US and after so many days my account is not credited and they claim no deposit has been received even though I have showed them all the required transactions screenshot and the federal wire ref number. I'm devastated
Edit: The suspended my crypto withdrawal and ask to send money back to my account but they won't even let me do that anyways I made a 5,000 to my bank account and they won't let me send the remaining
30 November 2025
Unprompted review
Reply from Pionex.US
Dear User,
Thank you for your feedback. We are pleased to inform you that your deposited funds have been credited to your account.
The delay in the successful deposit process occurred because the correct fields for entering the Unique Reference Code and Deposit Message were not used. Please note that when this happens, manual review and confirmation are required, which can take a few business days to complete.
Additionally, we would like to inform you that the correct field to use is the “Message to Recipient” field. We recommend using this field for future wire deposits to ensure smooth and timely processing.
If you have any further questions or concerns, please feel free to contact our official support team via the web/app live chat or by email at service@webot.com.
Haven’t added the app yet
Haven’t added the app yet, but customer service was fast. The way to get your money in and out (so I inquired) is buy another crypto that has fast and cheap transfer fees and just transfer to another wallet. If that wallet has funds than you can deposit it to your bank from another exchange. XLM and Robinhood work well for me. You still pay small transfer fees (depending on crypto.)
8 November 2025
Unprompted review
Verification was slow and support is nice. Highly recommended crypto service.
Maybe it was me or the process of getting verified, but it worked as soon as I reached out to support.
Support is helpful and I am now verified with full account functionality.
3 November 2025
Unprompted review
They've done everything they were…
They've done everything they were supposed to. I locked myself out of my account, and it took about 8 months to get a new account established and the funds transferred over to the new account, to be sure; however, it did get done. They had me worried for a while, but it was my fault for losing access which they cured -- it just took a moment.
23 October 2025
Unprompted review
Do not put your money on this platform
Do not put your money on this platform. You have been warned. I first sent 33 XRP to the platform The money never made it It completely disappeared I've been in contact with support I have screenshots of the emails text messages and support ticket. After those funds disappeared I decided to remove the remaining $150 I had put on the platform. It doesn't matter how well the bot works if you're not going to get your money. Do not say you were not warned. IF YOU SHOULD SO CHOOSE DO NOT LISTEN AND PUT YOUR MONEY ON THIS PLATFORM. PUT A VERY SMALL AMOUNT AND THEN TRY TO TAKE IT BACK OFF. DON'T GIVE HIM ANY MORE THAN 50 BUCKS CUZ YOU'RE GOING TO LOSE IT
22 July 2025
Unprompted review
Reply from Pionex.US
Dear User,
Thank you for your feedback.
For XRP deposits, both the correct tag (Memo) and the address are required. If you deposit without the tag or use an incorrect tag, your deposit will not be successfully credited to your Pionex US account automatically.
If your XRP deposit has not been credited, please contact our official support team and provide the transaction hash (TXID). They will promptly assist you in checking the issue further.
If you have any further questions or need additional assistance, please feel free to reach out to our support team via live chat or by email at service@pionex.us.
I love their grid bots, but platform feels unsafe.
I love their grid bots, performance is great.
I earned about 7.000 USDT in a week, however i feel unsafe keeping larger amounts on their platform 25.000 USDT+ simply because of many bad reviews online (people having issues withdrawing funds)
It just feels unsafe. I had no issue withdrawing my 24k plus USDT though.
But i would hate to reach 100.000 USDT or more, and then have issues with withdrawing my funds. For that reason i cant use this platform with ease of mind. Either i have to leave, or trade with much smaller amounts.
23 May 2025
Unprompted review
I love Pionex. Help is right there handy 24/7. Such a wonderful company to do business with.
I enjoy how Pionex is there 24/7 to help out.
17 May 2025
Unprompted review
Lost $500 with no explanation
I’ve never encountered a platform with such outrageously high fees—both for fiat and crypto. For context, withdrawing just $95 worth of Bitcoin cost me over $11 in fees. That’s more than 10% gone instantly, just to move my own money.
It gets worse.
The tax documents they provided are flat-out inaccurate. Instead of the standard "Summary of Sales" form required by the IRS, they sent me a basic spreadsheet—useless for proper tax filing. To get a compliant and accurate tax report, I now have to pay another platform $200 (the going rate for handling high-volume crypto transactions).
When I brought this up to customer support—pointing out that my transaction history shows a net loss of $500, while their tax form falsely claims a $3,000 gain—they completely dismissed me. Not only did they refuse to explain the discrepancy, but the support agent was rude, told me not to use AI tools to help with my taxes, and denied my request to speak with a manager. To top it off, there’s no phone support at all.
Frankly, I’m shocked and disheartened. Influencers like Brian Jung praised this platform, but my experience has been the opposite. Their automated bots consistently lose money, and it's painfully obvious they do not value their users. Their attitude and service scream "we don’t care", and that’s unacceptable in an industry where trust is everything.
Avoid this platform. You deserve better.
16 April 2025
Unprompted review
Reply from Pionex.US
Dear User,
Thank you for your detailed feedback regarding your experience with our platform.
Regarding Fees: Fiat transfer fees are charged by our banking partners and not directly by Pionex US. For crypto transactions, we do not charge any deposit fees, and our withdrawal fees are among the lowest compared to most regulated exchanges in the US. You can view the full fee structure for both fiat and crypto transactions here: https://www.pionex.us/en-US/fees
Regarding Tax Documentation: Pionex US provides Form 8949 (for reference) along with transaction history CSV files. You can use this data to complete your tax report or import it into third-party tools for tax calculations. Please note that Pionex US does not provide tax advice. For assistance with filing your taxes, we recommend consulting a local or state tax advisor, as we already provide the relevant data required for such calculations.
Regarding Trading Bots: Our trading bots are designed to generate grid/arbitrage profits, but cannot guarantee total profits. A decline in the price of underlying assets may lead to unrealized losses due to holding positions. These positions may become profitable if prices rise and the corresponding sell orders are triggered. To learn more about how our trading bots work, please refer to the following resources:
https://www.pionex.us/blog
https://pionexus.zendesk.com/hc/en-us/categories/4430076166169
If you need further assistance or have specific concerns, please feel free to contact our support team via live chat on the web/app or by email at service@pionex.us.
The Pionex site states that the…
The Pionex site states that the withdrawal amount will reach my account in 3-5 days. However, despite over two weeks having passed and many support queries being made, the amount I am trying to withdraw is still pending.
14 April 2025
Unprompted review
Reply from Pionex.US
Dear User,
Thank you for your feedback.
ACH withdrawals usually take 3 to 5 business days to complete, while wire withdrawals typically take 3 to 7 business days. These are general estimated timeframes. If your withdrawal has exceeded this period, we apologize for any inconvenience this may have caused.
Please contact our official support team via the live chat function on the web/app or by email at service@pionex.us for further assistance.
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