Trading as HeatandPlumb.com Bought a tap on 27/09/2025. Black coating flaked off within a year. Retailer ignoring customer service emails and refusing to honour Consumer Rights Act 2015 durability st... See more
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Bought a gunmetal grey sink tap and with 4 weeks of use it had a noticeable scratch. Advised them tap was not fit for purpose if going to scratch with limited wear and tear. We had been careful with c... See more
Ordered a tap, took it out the box once, sent it back all within 14 days, didn't try and fit it, no tools anywhere near it. Charged £14 return cost (outrageous, they insist you use their courier) and... See more
AVOID at all costs took our money never received goods. Then denied ever receiving order even though week before they were ‘chasing the courier’ to see when it would be delivered. Luckily paid throu... See more
Company details
Information provided by various external sources
Operating out of locations as varied as Cornwall, Middlesex and Cambridgeshire, Pioneer Bathrooms are a leading online retailer in the DIY and home improvement sector. A team of over 25 employees specialise in sales, customer service, website development and logistics - all designed to make your order stress-free. Our safe and secure website is one of the fastest-growing in the industry!
Contact info
9 Dennis Lane, HA7 4JR, Stanmore, United Kingdom
- 0203 113 2121
- info@puritybathrooms.co.uk
- pioneerbathrooms.com
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excellent product and service
Product received as described on website. Fast delivery.
Time will tell
As always, or a lot of the time anyway, reviews are requested before use of the purchased article can be fully assessed . My radiators are still in the box awaiting the plumber fitting them next week. All I can say meantime is that delivery was prompt and peeling back part of the packaging, which seems adequate and having had a quick look at one of the radiators it would appear to be as per my order. I can review further when the plumber has them on the wall and they're working.
Good service and prices all on 'Tap'
Good quality, great service and prices. Full marks. I was kept informed throughout the purchase and delivery. 10 out of 10 for the couriers too, delivered in the time slot they said they would and even put a photo on my tracking page to show the package was in the "safe place" I had indicated on the delivery remarks the evening before.
Brilliant, thank you.
Great service
I made an inquiry asking if the product was compatible with my shower and was told it was so I ordered it , I was kept informed of when it would be delivered & on the day given a 1hr delivery slot, It arrived well packed, delivered by a cheerful guy, Really pleased with it , Seems to make the water flow more forcefully. Our old one(not from this company) lasted almost 2yrs, The 10 yr guarantee on this sounds great.
All ok
Perfect service, fast delivery although expensive and good quality product.
Easy to use site, good product, good delivery tme.
The website was easy to use, I got the necessary dimensions for the shower screen, the screen was delivered early and was well designed. I highly recommend Pioneer Bathrooms.
Good, quick service
It was delivered quickly. The only glitch was the fact that I received two emails with different delivery dates. The second one I received after 8 had received the goods!
Bathroom Bonanza
Excellent service from the initial phone call to delivery all with an unbeatable price.
Excellent service
It was an excellent service delivery date was 5days but got a call within the hour of placing the order to say it would be delivered next day.
Very helpful customer service polite and very pleasant phone manner.
very very pleased with my purchace
i was very pleased with my new tap as the one i changed it or was to high for my window to open in, the one that i've received is perfect, thank you, i would recommend pioneerbathrooms highly
A Bargain Price Shower Screen
A super bargain priced shower screen absolutely correct for the exisating opening we already have and a superfast delivery by a very helpful delivery guy
Very please with the service and speed the order was delivered
First order place and was surprised at the ease the order was placed and the following delivery was sent.
Great service, both before and after sale.
Great communications throughout the purchase and after sales, particularly with regard to despatch and delivery. Competative price and easy to navigate website.
Great product,good service
The bath and basin taps I purchased were of great quality and price ,and far better than the ones I had considered buying from a well known D.I.Y. Store.The delivery was also excellent.
Gold star service with Pioneer bathrooms.
Thank you very much for your excellent service and a superb tall bathroom cabinet
arrived in perfect condition. Thank you once again Jean Denny
quick delivery, yet to install - all looks good so far.
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