PioneerBathrooms.com Reviews 

349
TrustScore 1 out of 5

1.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Trading as HeatandPlumb.com Bought a tap on 27/09/2025. Black coating flaked off within a year. Retailer ignoring customer service emails and refusing to honour Consumer Rights Act 2015 durability st... See more

Rated 1 out of 5 stars

Bought a gunmetal grey sink tap and with 4 weeks of use it had a noticeable scratch. Advised them tap was not fit for purpose if going to scratch with limited wear and tear. We had been careful with c... See more

Rated 1 out of 5 stars

Ordered a tap, took it out the box once, sent it back all within 14 days, didn't try and fit it, no tools anywhere near it. Charged £14 return cost (outrageous, they insist you use their courier) and... See more

Rated 1 out of 5 stars

AVOID at all costs took our money never received goods. Then denied ever receiving order even though week before they were ‘chasing the courier’ to see when it would be delivered. Luckily paid throu... See more

Company details

  1. Bathroom Remodeler

Information provided by various external sources

Operating out of locations as varied as Cornwall, Middlesex and Cambridgeshire, Pioneer Bathrooms are a leading online retailer in the DIY and home improvement sector. A team of over 25 employees specialise in sales, customer service, website development and logistics - all designed to make your order stress-free. Our safe and secure website is one of the fastest-growing in the industry!


Contact info

1.2

Bad

TrustScore 1 out of 5

349 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

1.2

All reviews

(349)

2 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Time will tell

As always, or a lot of the time anyway, reviews are requested before use of the purchased article can be fully assessed . My radiators are still in the box awaiting the plumber fitting them next week. All I can say meantime is that delivery was prompt and peeling back part of the packaging, which seems adequate and having had a quick look at one of the radiators it would appear to be as per my order. I can review further when the plumber has them on the wall and they're working.

18 May 2014
Unprompted review
Rated 5 out of 5 stars

Good service and prices all on 'Tap'

Good quality, great service and prices. Full marks. I was kept informed throughout the purchase and delivery. 10 out of 10 for the couriers too, delivered in the time slot they said they would and even put a photo on my tracking page to show the package was in the "safe place" I had indicated on the delivery remarks the evening before.

Brilliant, thank you.

16 May 2014
Unprompted review
Rated 5 out of 5 stars

Great service

I made an inquiry asking if the product was compatible with my shower and was told it was so I ordered it , I was kept informed of when it would be delivered & on the day given a 1hr delivery slot, It arrived well packed, delivered by a cheerful guy, Really pleased with it , Seems to make the water flow more forcefully. Our old one(not from this company) lasted almost 2yrs, The 10 yr guarantee on this sounds great.

16 May 2014
Unprompted review
Rated 5 out of 5 stars

All ok

Perfect service, fast delivery although expensive and good quality product.

16 May 2014
Unprompted review
Rated 4 out of 5 stars

Good, quick service

It was delivered quickly. The only glitch was the fact that I received two emails with different delivery dates. The second one I received after 8 had received the goods!

13 May 2014
Unprompted review
Rated 5 out of 5 stars

Excellent service

It was an excellent service delivery date was 5days but got a call within the hour of placing the order to say it would be delivered next day.
Very helpful customer service polite and very pleasant phone manner.

8 May 2014
Unprompted review
Rated 5 out of 5 stars

Great product,good service

The bath and basin taps I purchased were of great quality and price ,and far better than the ones I had considered buying from a well known D.I.Y. Store.The delivery was also excellent.

28 April 2014
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look