pinqponq.com Reviews 321

TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

The team at pinqponq handled my issue quickly and to my complete satisfaction. The team was always very friendly and accommodating. The products are excellent as well. Thank you very much!

Company replied

Rated 5 out of 5 stars

A seam on a shoulder strap of my backpack went off, I have received a prompt and friendly response and offer to send it for repair or to be refunded for fixing it myself. A good experience overall.... See more

Company replied

Rated 1 out of 5 stars

I bought a coat that never arrived and when I inquired about my order it took forever for them to figure out what was wrong. Then I was finally informed that DHL had said I refused the order even thou... See more

Company replied

Rated 5 out of 5 stars

I own a pingponq backpack since December, 2015. I have recently shared out to them to share that after now almost 9 years the first and small defect has occurred. I mean, I cannot remember myself e... See more

Company replied

4.5

Excellent

TrustScore 4.5 out of 5

321 reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Good bag, good service

I have bought an axle bag, which is very useful and good - so the product is great. It had a little flaw but the customer support handled it great!. I would totally recommend it.

28 August 2024
Unprompted review
Rated 3 out of 5 stars

Seames are coming undone

I bought a Cubik Medium there two Years ago, and i love the Backpack it self, but unfortunatly i keep having problems with the stitching. The seams are coming undone and I had to take the backpack to a tailor for the first time after less than 6 months and now the zip is coming undone and I have to worry about returning it there. On the positive side, however, Pinqponq reimbursed me for the first repair

8 January 2025
Unprompted review
pinqponq.com logo

Reply from pinqponq.com

Hey Simeon 🔵🔴,

thank you for your honest review.

We are sorry tp hear that you have reoccuring issues with your Cubik backpack. 😕

We just sent you an e-mail to solve the matter and initiate the reclamation process. ✉️

This way we want to ensure that you can enjoy your backpack for longer! 🎒

All the best,
your pinqponq Customer Happiness Team

Rated 5 out of 5 stars

Great Quality and Sustainability

I've bought from Pinqponq twice and love the quality and eco-friendly design of their backpacks. Durable and stylish. Their commitment to sustainability keeps me coming back. I’ll definitely shop here again!

21 November 2024
Unprompted review
Rated 5 out of 5 stars

I like the backpack

I like the backpack. It’s light and comfortable to carry on my back. The interior is just perfect.

26 August 2024
Unprompted review
Rated 5 out of 5 stars

Puffer Jacket

I was in desperate need for a winter jacket and I couldn’t be happier with the puffer I got. The high collar ist really comfortable and the quality of the product is definitely worth the price.

7 January 2025
Unprompted review
Rated 5 out of 5 stars

Krumm bag

I bought the krumm bag a few months ago and I am totally happy with the quality and size of it. I would absolutely recommend it if you‘re looking for a bag for daily use.

16 October 2024
Unprompted review
Rated 5 out of 5 stars

Aksel auf die 1

I bought the Pingpong Aksel and everything is like I expected. Perfect product with quick delivery and fitting Payment Methode. Very happy

20 November 2024
Unprompted review
Rated 5 out of 5 stars

Cool Style

Cool Style, recycelt materials and good quality!! Love all my pinqponq pieces🫶🏼

7 January 2025
Unprompted review

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